Service Levels and Service Level Targets Sample Clauses
The Service Levels and Service Level Targets clause defines the minimum standards of performance that a service provider must meet when delivering services. Typically, this clause outlines specific metrics such as response times, system uptime, or resolution times, and may include remedies or penalties if these targets are not achieved. Its core function is to set clear expectations for service quality, ensuring accountability and providing a basis for measuring and enforcing performance.
Service Levels and Service Level Targets. The following is hereby added to the end of Section 9.1, Service Level Scope, of Exhibit F: Housing of Customer’s network monitoring equipment and Customer’s VPN equipment is excluded from SLA measurement and any associated remedies and corrective action as defined in Section 9.8, Remedies and Corrective Action – Interrupted Service, of Exhibit F and Section 8.9, Remedies and Corrective Action – Partial Service Interruption, of Exhibit A of the Agreement. 8 Amendment to update the Codeshare Partners, in the Agreement as follows:
Service Levels and Service Level Targets