Service Performance. All Services provided by the Agency shall be performed in a diligent, safe, courteous, and timely manner in accordance with this Contract and the Associated federal requirements.
Service Performance. 8.1. If the Services or any portion thereof are not delivered within the time or times specified in Schedule 2.1 or agreed between the parties or any other applicable Schedule to this Contract or any extension that is agreed by the parties in writing Smart DCC shall be entitled, without prejudice to Smart DCC's other rights and remedies, to terminate the Contract in respect of the Services undelivered as aforesaid.
8.2. On such termination Smart DCC shall be entitled at its option to recover from the Contractor any monies already paid for Services not fully delivered and accepted at the point of termination.
8.3. If at any time the Contractor becomes aware of a delay in providing the Services for whatever reason or cause, the Contractor has to immediately inform Smart DCC summarising the reasons for the delay. In addition, the Contractor shall use its most reasonable endeavours to eliminate or mitigate the consequences of delay and the losses or expenses that may be incurred.
Service Performance. 20.1 Performance Indicator Definitions (PIDs), in their current form are included in Exhibit B of this Agreement. Subsequent changes to these PIDs submitted to the Commission shall be incorporated into Exhibit B as soon as they are effective either by operation of law or Commission order, whichever occurs first and without further Amendment to this Agreement.
20.2 The CenturyLink QC Performance Assurance Plan (PAP) is attached as Exhibit K of this Agreement. Subsequent changes to the PAP submitted to the Commission will be incorporated into Exhibit K as soon as they are effective by operation of law or the effective date as approved by Commission order, whichever is applicable, and without further Amendment to this Agreement.
Service Performance. 4.10.1 Service performance covers the target responsiveness of the hosting infrastructure from a network access and code execution point of view, and not the speed at which content is served.
4.10.2 Network latency is the time it takes a single packet to travel from source to destination and back again. Network latency is measured at 15 minute intervals and averaged over an entire calendar month. Network latency within our own network will not exceed 15ms (due to firewalls, intrusion detection and load balancing). The average international latency will not exceed 250ms and the domestic average will not exceed 150ms to our network border.
4.10.3 Packet Loss is the difference between the number of transmitted packets and the number of packets that arrived at their destination. Packet loss will not exceed 2%.
4.10.4 The service has been designed for reliability and availability over speed. The performance, however, is expected to be of an acceptable level to the User. Any workstation response times that exceed 40 seconds for a period of 10 or more minutes must be reported immediately to the Service Desk.
4.10.5 Performance loss due to code and components not developed or provided by the Service Provider is excluded from calculations.
Service Performance. 5.1 In performing its obligations under this Agreement, Telcom shall at all times exercise the reasonable skill and care of a competent public telecommunications operator or a provider of Internet related services, as the case may be.
5.2 Telcom shall use reasonable endeavours to ensure that each Service will conform to any service descriptions and/or service levels as set out, or referred to, in the applicable Service Order and/or any applicable ancillary service level agreement.
5.3 Except as expressly set out in this Agreement, all warranties, representations or agreements, with respect to the provision of a Service or otherwise, whether oral or in writing and whether express or implied, either by operation of law, statute or otherwise, are excluded to the extent permitted by law.
Service Performance. 5.1. In performing its obligations under this Agreement, HUGE shall at all times exercise the reasonable skill and care of a competent provider of Internet related services.
5.2. HUGE shall use reasonable endeavours to ensure that each Service will conform to any service descriptions and/or service levels as set out, or referred to, in the applicable CustomerOrderand/oranyapplicableancillaryservicelevel agreement.
5.3. Except as expressly set out in this Master Services Agreement, all warranties, representations or agreements, with respect to the provision of a Service or otherwise, whether oral or in writing and whether express or implied, either by operation of law, statute or otherwise, are excluded to the extent permitted by law. The Customer’s attention is drawn to the limitation of risk and liability of HUGE in terms of section 49(1) of the No. 68 of 2008 Consumer Protection Act. The Customer acknowledges and confirm that this specific clause of the agreement has been brought to the Customer’s attention. Limitations and liabilities of this contract have been explained to the Customer.
Service Performance. Consultant’s services shall be performed in accordance with generally-accepted professional practices and principles and in a manner consistent with the level of care and skill ordinarily exercised by members of the same profession currently practicing under similar conditions. All services shall be performed in accordance with the requirements and specifications in this Agreement and issued Purchase Orders. Errors or omissions identified in the Consultant’s work product and deemed by SANDAG to be insufficient to meet the applicable professional standard of care shall be corrected upon written notification by the Project Manager, and no additional payment shall be made for said corrections. Corrections of errors or omissions to the Consultant’s work product shall not limit enforcement of any other provision of this Agreement.
Service Performance. The Contractor(s) shall have full responsibility for systematically and professionally servicing the agreed to areas as requested. Service will be as agreed upon by SBCC and Contractor(s) and proceed in a contiguous manner. If the minimum acceptable performance is not achieved for any area of the project within a reasonable time frame following project completion, additional service shall be the responsibility of the Contractor(s) at no cost to SBCC. A reasonable time frame is dependent upon scope of work and weather conditions.
Service Performance. The following provisions shall apply to the Russian HX NOC equipment operated by HNS.
Service Performance. The following provisions shall apply to the European HX NOC equipment operated by HNS.
