Service Performance Measures Clause Samples
Service Performance Measures. Except as may be otherwise agreed upon by the Holder, the Servicer shall perform its duties as outlined in the attached Service Performance Measures (Attachment 2) using reasonable care, applying that degree of skill, attention, and technological innovation that the Servicer exercises generally with respect to comparable student loans that the Servicer services on behalf of its Affiliates, all in accordance with Regulations, the applicable Program Rules, and other applicable law.
Service Performance Measures. Except as may be otherwise agreed upon by the Bank, the Servicer shall perform its duties as outlined in the attached Service Performance Measures (Attachment 2) using reasonable care, applying that degree of skill, attention, and technological innovation that the Servicer exercises generally with respect to comparable student loans that the Servicer services on behalf of its Affiliates, all in accordance with the Act, Regulations, and the applicable Program Rules (as applicable), and other applicable federal or state law. The Bank will monitor compliance with the Act, Regulations, and applicable Program Rules. If issues related to Servicer non-compliance arise, as reported in Bank monitoring reports or reviews or in regulatory examination reports, the Bank will notify the Servicer of the specifics. The Servicer will have thirty (30) days, following receipt of notice to respond to the issues and establish action plans to correct the issues, as more particularly set forth in Attachment 2.
Service Performance Measures. The service performance measures ordered for reporting by the state commission that approved this Agreement under Section 252 of the Act, including any subsequently commission-ordered modifications, are incorporated by reference into this Agreement and shall apply to PACIFIC's performance under this Agreement.
Service Performance Measures. The supplier places great emphasis in the management of our support including assessment of their performance against agreed Service Levels. This activity provides the customer with an on-going performance measurement focusing on what the supplier are achieving with a view to continuous improvement. The Service Performance detail the elements against which each the supplier’s performance can be measured.
Service Performance Measures. Grantee shall submit a quarterly narrative report within 30 calendar days after the end of each quarter [Q1: September 1-November 30, Q2: December 1-Febrary 28/29; Q3: March 1-May 31; and Q4: Jun 1-August 31] that addresses each of the following measures:
1.4.1.1 day (a Client is considered unduplicated for the day of services, not per service);