SERVICE TECHNICAL. Either party may request a technical review in the event of the service levels set out below not being achieved in any calendar month. 1a The Looking Local Infrastructure Availability target = 99.5% per annum, excluding Planned Maintenance on the Looking Local Infrastructure and any non- availability due to failure of the network infrastructure. 2a 1b Service and systems reliability outage target = no more than 1 unplanned outage per week, excluding Planned Maintenance on the Looking Local Infrastructure. 2b 1c Average Service response target is, for an agreed sample period1, for the average Service response time to be equal or less than 7 seconds and for 95% of all response requests to be within 30 seconds at Looking Local’s interface with the internet. 2c 1d Zero physical and logical security breaches of Looking Local’s Services and Infrastructure and systems relevant to the Service. Any such breach to be reported in accordance with the Incidence Severity table. 2d 1 The sample period would be typically over the course of an hour during a working day agreed between the Prime Contacts.

SERVICE TECHNICAL. Either party may request a technical review in the event of the service levels set out below not being achieved in any calendar month. 1a The Looking Local Infrastructure Availability target = 99.5% per annum, excluding Planned Maintenance on the Looking Local Infrastructure and any non-availability due to failure of the network infrastructure. 2a 1b Service and systems reliability outage target = no more than 1 unplanned outage per week, excluding Planned Maintenance on the Looking Local Infrastructure. 2b 1c Average Service response target is, for an agreed sample period1, for the average Service response time to be equal or less than 7 seconds and for 95% of all response requests to be within 30 seconds at Looking Local’s interface with the internet. 2c 1d Zero physical and logical security breaches of Looking Local’s Services and Infrastructure and systems relevant to the Service. Any such breach to be reported in accordance with the Incidence Severity table. 2d 1 The sample period would be typically over the course of an hour during a working day agreed between the Prime Contacts.‌ In this SLA, words and expressions shall, except as otherwise defined herein, have the same meaning assigned to them in the Agreement. For the purposes of this SLA the following additional definitions apply:

Related to SERVICE TECHNICAL

Technical Foreign Affairs Training for professional skills of a specialized nature in the methods and techniques of such fields as foreign languages, foreign culture, intelligence (foreign affairs/intelligence), diplomacy, or strategic studies. Technical
Licensed Software Computer program(s) provided by Contractor in connection with the Deliverables, subject to Section 14 of this Contract.
Technical Information The Employer agrees to provide to the Union such information that is available relating to employees in the bargaining unit, as may be required by the Union for collective bargaining purposes.
Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.
Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

SERVICE TECHNICAL Sample Clauses