SERVICE VARIATIONS. If either of the Parties wishes to make a change, modification or adjustment to any element of any Service, the following procedure will apply: 19.1. The Party who requests the change will forward a change request to the other Party, setting out the details of the change request; 19.2. DMB Data will investigate the feasibility, cost implications and impact of the change request on the Services and notify the Customer of the results of this Impact Study; 19.3. If the Customer makes a decision to proceed with the change request after considering the Impact Study, the Customer shall give DMB Data a written instruction to proceed with that change on the basis set out in the Impact Study. That instruction shall be binding on the Parties and the Agreement shall be deemed to be amended accordingly; and 19.4. If the Parties cannot agree upon the necessary amendments, the change request will not be implemented.
Appears in 3 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
SERVICE VARIATIONS. If either of the Parties wishes to make a change, modification or adjustment to any element of any Service, the following procedure will apply:
19.122.1. The Party who requests the change will forward a change request to the other Party, setting out the details of the change request;
19.222.2. DMB Data Vlocity will investigate the feasibility, cost implications and impact of the change request on the Services and notify the Customer of the results of this Impact Studyimpact study;
19.322.3. If the Customer makes a decision to proceed with the change request after considering the Impact Studyimpact study, the Customer shall give DMB Data Vlocity a written instruction to proceed with that change on the basis set out in the Impact Studyimpact study. That instruction shall be binding on the Parties and the Agreement shall be deemed to be amended accordingly; and
19.422.4. If the Parties cannot agree upon the necessary amendments, the change request will not be implemented.
Appears in 1 contract
Samples: Master Services Agreement