Services Advisor Escalation Rights Sample Clauses
The Services Advisor Escalation Rights clause grants a designated advisor the authority to escalate issues or disputes that arise during the provision of services to higher management or a specified decision-making body. In practice, this means that if a problem cannot be resolved at the operational level, the advisor can formally request intervention from senior personnel or an escalation committee. This clause ensures that unresolved issues receive prompt attention at the appropriate level, helping to prevent prolonged disputes and maintain service quality.
Services Advisor Escalation Rights. If at any time, the Fujitsu Services Advisor believes in good faith that (a) the Services being provided to Spansion under this Agreement are not being provided in accordance with the applicable Service Levels, (b) AMD is in material breach under this Agreement, (c) an audit pursuant to Section 10.12 should be conducted, or (d) Spansion is not being charged fairly for the Services it is receiving under this Agreement, then the Fujitsu Services Advisor will notify the Spansion Services Manager in writing. If after a reasonable period of time the Fujitsu Services Advisor does not believe that the concern raised has been adequately addressed, the Fujitsu Services Advisor shall be entitled to notify Spansion’s Board of Directors (the “Board of Directors”) of the Fujitsu Service Advisor’s concerns. Any such notice shall be in writing and shall be provided to all Board members simultaneously, with a copy also provided simultaneously to Spansion’s chief financial officer and the AMD Services
Services Advisor Escalation Rights. If at any time, the AMD Services Advisor believes in good faith that (a) the Services being provided to Spansion under this Agreement are not being provided in accordance with the applicable Service Levels, (b) Fujitsu is in material breach under this Agreement, (c) an audit pursuant to Section 10.12 should be conducted, or (d) Spansion is not being charged fairly for the Services it is receiving under this Agreement, then the AMD Services Advisor will notify the Spansion Services Manager in writing. If after a reasonable period of time the AMD Services Advisor does not believe that the concern raised has been adequately addressed, the AMD Services Advisor shall be entitled to notify Spansion’s Board of Directors (the “Board of Directors”) of the AMD Service Advisor’s concerns. Any such notice shall be in writing and shall be provided to all Board members simultaneously, with a copy also provided simultaneously to Spansion’s chief financial officer and the Fujitsu Services Advisor. The Board of Directors shall consider the AMD Service Advisor’s concerns in good faith and may take any action it deems reasonable in the circumstances.