Services and Performance Standards. Service Provider shall perform the services set out in Schedule A (the “Services”) in accordance with the terms of this Agreement and in a professional, careful, diligent, and efficient manner to the satisfaction of Ryerson, within the timeframes specified in Schedule A, or as communicated by Ryerson.
Services and Performance Standards. Pursuant to the terms and conditions of this Agreement, Provider will use commercially reasonable efforts to provide to University the Services in accordance herewith and any applicable performance standards set forth on Exhibit B and in the applicable Services Addendum. Provider shall perform the Services in a good and workmanlike manner and (subject to Section 3.6 (Compliance with Laws)) in accordance with all Applicable Laws. University will use commercially reasonable efforts to perform its obligations under this Agreement.
Services and Performance Standards. 2.01 USA shall perform the Services provided for in Schedule B in accordance with performance standards set forth in Schedule B or incorporated by reference therein ("Performance Standards"). Whenever Client has not established a standard, USA agreed to follow generally accepted customer and standards accepted in the insurance industry in performing such services.
Services and Performance Standards. Service Provider shall perform the services set out in Schedule A (the “Services”) in accordance with the terms of this Agreement and in a professional, careful, diligent, and efficient manner to the satisfaction of the University, within the timeframes specified in Schedule A, or as communicated by the University.
Services and Performance Standards. Servicer will provide the following Services to Bank, subject to and in accordance with the Bank’s policies, procedures and directives. All of such Services shall be provided by Servicer in accordance with the direction of and guidance provided by Bank management and/or in accordance with industry best practices. The Services will be measured by the corresponding Performance Standards and associated Measuring Periods, as set forth below.
Services and Performance Standards. Bank and Servicer agree to amend the Performance Standards set forth in Appendix A to the Agreement, such that certain Performance Standards are hereby added as set forth in further detail in Exhibit A attached hereto.
Services and Performance Standards. The Parties shall perform an annual review of the Services and the Performance Standards to determine whether: (a) Administrator is meeting its obligation to improve its level of service throughout the Term; and (b) the specific Performance Standards required of Administrator should be more favorable to Customer than those set forth in Performance Schedule. Upon completion of this review, Administrator shall propose reasonable and appropriate improvements to the Performance Standards for Customer’s review and approval. Once agreed to, these revised Performance Standards shall be included in an amended and restated Performance Schedule, provided for by the Parties pursuant to a signed amendment to this Agreement. Subject to obligations of confidentiality under other agreements to which it is a Party, each Party shall disclose and make available to the other any relevant data and materials it may have that may facilitate this effort. The Parties shall perform an annual review of the fees under the Agreement, including a review of Administrator’s efforts to fulfill its obligation to continually investigate and implement methods to reduce Customer’s consumption of chargeable resources and Customer’s Pass-Through-Expenses. As part of these periodic reviews, Administrator shall provide: (i) a description of the success to date in regard to such reductions, including an analysis of any reduction in actual fees and Pass-Through Expenses for the period in question and for prior periods; and (ii) a description and analysis of additional targets for savings.
Services and Performance Standards. Servicer will provide the following Services to Bank, subject to and in accordance with the Bank’s policies, procedures and directives. All of such Services shall be provided by Servicer in accordance with the direction of and guidance provided by Bank management and/or in accordance with industry best practices. The Services will be measured by the corresponding Performance Standards and associated Measuring Periods, as set forth below. Item Service Performance Standard Measuring Period 1 BSA/AML • Support day-to-day functions of the Compliance function in the areas of BSA/AML/OFAC, to ensure all regulatory requirements are met. • Initiate review of Watch List Filtering, Suspicious Activity Monitoring, and OFAC alerts. • Support reporting for senior Bank management, committees and boards as requested. 1st Level Watch List Filtering (WLF) Alerts: • Initiate action on 100% of Watch List Filtering Alerts within 14 calendar days of alert generation. • Confirmation that ADS India initiated action on all WLF Alerts within 14 calendar days of alert generation. M 1st Level Suspicious Activity Monitoring (XXX) Alerts: • Initiate action on 100% of Suspicious Activity Monitoring Alerts within 30 calendar days of alert generation. • Confirmation that ADS India initiated action on all XXX Alerts within 30 calendar days of alert generation. M OFAC Real Time Alerts: • Initiate action on 100% of OFAC Real Time Alerts within 72 hours of alert generation. • Confirmation that ADS India initiated action on all OFAC Real Time Alerts within 72 hours of alert generation. M
Services and Performance Standards. Brokerage / Broker hereby agrees to deliver and perform Services within accepted Service Scopes and in a thorough and good workmanlike manner; in compliance with applicable industry standards and guidelines; and in compliance with all applicable federal, state and local laws or governing regulations.
Services and Performance Standards
