Services Description Countries Clause Samples
The 'Services Description Countries' clause defines the specific services to be provided under the agreement and identifies the countries or territories where these services will be delivered. Typically, this clause outlines the scope of work, the nature of the services, and lists the geographic regions covered, ensuring both parties are clear on what is included and where. By clearly delineating the services and their applicable locations, this clause helps prevent misunderstandings and disputes regarding the obligations and coverage of the agreement.
Services Description Countries. Service delivery to Recipient Compliance is assured based on the approximate 2008 full year statistics (as stated above) for required assistance. Efforts by Provider GL&D beyond the stated need may affect the costing structure and this Schedule. • Service delivery currently provided by Provider GL&D may change in the future whereby Recipient would develop the expertise internal to Recipient. Recipient would thereby incur costs to support that internal function. Cost of Services shall be charged each month at a fixed amount of $4,175. Until the date that is eighteen (18) months after the Separation Date.
Services Description Countries. Provider Policies and Procedures Repository • Web access to Provider Policies and Procedures (PnP) portal • Ability to add, change, delete Recipient specific documents on portal as needed NOTE: Included in Schedule 3, Information Technology Services. Global Access / All Recipient countries Records Management Where records are stored jointly and storage services were provided by a Provider host, and contract and records cannot be separated, former host will continue to provide those services. All Recipient countries which were previously hosted by Provider: Puerto Rico, Mexico, Brazil, Colombia, Ecuador, Venezuela, Argentina, Spain, Portugal, France, Belgium, Italy, Poland, Sweden, Denmark, Norway, UK, Ireland, Netherlands, Russia, Singapore, Taiwan, China, India, Australia Provider Records Mgt System • Access to Records Management System (RMS) (NOTE: Included in Schedule 3, Information Technology Services) • Access to Records Management Web Page (NOTE: Included in Schedule 3, Information Technology Services) • Link to Record Retention Schedules • Link to Legal Hold Notices (MJN Only) A separate section for Recipient will be added to the Community so they can only see their respective retention schedules. Global Access / All Recipient Countries Provider Records Mgt System & Process Support RMS System Operation • Quality control check over data entered into the RMS for new boxes • Contact with Kinder for requests through the RMS for document storage, retrieval and return • Follow up with users for boxes retrieved from Kinder and outstanding over specified period Records Management Helpline • User questions on the Records Management System • Questions on Records Management process Other • Assistance with locating boxes loaded into the RMS prior to the June 1, 2007 implementation • Technical support for the RMS including e-Setup (only with respect to e-setup questions as they relate to requesting RMS). US Plateau (Compliance Training) • Access to utilize Plateau for on-line training and tracking of training NOTE: Included in Schedule 3, Information Technology Services.) Global Access / All Recipient countries Plateau Administration • Entering training statistics into Plateau on Recipient behalf (e.g., Sales Rep live Compliance training) • (approx. 14 events will require assistance for each year of the Agreement) • Establishing training requirements within Plateau (e.g., entering required read and understand training) • (approx. 4 events will require assistance...
Services Description Countries. Compliance. In 2009, there is the potential for these Services to be outsourced which may affect the costing structure and this Agreement. • Service delivery to Recipient Compliance is assured based on the approximate 2008 full year statistics (as stated above) for required assistance. Efforts by Provider GL&D beyond the stated need may affect the costing structure and this Schedule. • Service delivery currently provided by Provider GL&D may change in the future whereby Recipient would develop the expertise internal to Recipient. Recipient would thereby incur costs to support that internal function. Cost of Services shall be charged each month at a fixed amount of $4,175. Until the date that is eighteen (18) months after the Separation Date.
Services Description Countries. Provider Policies and Procedures Repository • Web access to Provider Policies and Procedures (PnP) portal Global Access / All Recipient countries • Ability to add, change, delete Recipient specific documents on portal as needed NOTE: Included in Schedule 3, Information Technology Services. Records Management Where records are stored jointly and storage services were provided by a Provider host, and contract and records cannot be separated, former host will continue to provide those services. All Recipient countries which were previously hosted by Provider: Puerto Rico, Mexico, Brazil, Colombia, Ecuador, Venezuela, Argentina, Spain, Portugal, France, Belgium, Italy, Poland, Sweden, Denmark, Norway, UK, Ireland, Netherlands, Russia, Singapore, Taiwan, China, India, Australia Provider Records Mgt System • Access to Records Management System (RMS) (NOTE: Included in Schedule 3, Information Technology Services) Global Access / All Recipient Countries • Access to Records Management Web Page (NOTE: Included in Schedule 3, Information Technology Services) • Link to Record Retention Schedules • Link to Legal Hold Notices (MJN Only) A separate section for Recipient will be added to the Community so they can only see their respective retention schedules.
Services Description Countries. Provider Records Mgt System & Process Support RMS System Operation • Quality control check over data entered into the RMS for new boxes US • Contact with Kinder for requests through the RMS for document storage, retrieval and return • Follow up with users for boxes retrieved from Kinder and outstanding over specified period Records Management Helpline • User questions on the Records Management System • Questions on Records Management process Other • Assistance with locating boxes loaded into the RMS prior to the June 1, 2007 implementation • Technical support for the RMS including e-Setup (only with respect to e-setup questions as they relate to requesting RMS). Plateau (Compliance Training) • Access to utilize Plateau for on-line training and tracking of training Global Access / All Recipient countries NOTE: Included in Schedule 3, Information Technology Services.) Plateau Administration • Entering training statistics into Plateau on Recipient behalf (e.g., Sales Rep live Compliance training) US • (approx. 14 events will require assistance for each year of the Agreement) • Establishing training requirements within Plateau (e.g., entering required read and understand training) • (approx. 4 events will require assistance for each year of the Agreement) • Assistance adapting PowerPoint materials into the required Plateau training formats & entering that training into Plateau (Breeze presentations) • (approx. 1 event will require assistance for each year of the Agreement) NOTE: • Currently, and for the anticipated future, there is no charge for this service by Provider Global Leaning & Development (GL&D) to Recipient Compliance. In 2009, there is the potential for these Services to be outsourced which may affect the costing structure and this Agreement.