Common use of SERVICES FUNDED UNDER THIS AGREEMENT Clause in Contracts

SERVICES FUNDED UNDER THIS AGREEMENT. The service (to which the funding arrangements in Schedule 3 relate) offered by CAT shall be ‘assisted information’ and ‘general help’ (as defined by the Advice Services Alliance Quality Xxxx - see paragraph 2.5 of Schedule 2), and Debt and Welfare Benefits ‘casework’. Assisted information is a service in which staff are available to help clients access information, and to identify where a client needs further information or advice. General help is:  Diagnosing the client’s problems  Giving information and explaining options  Identifying further action the client can take and  Giving basic assistance e.g. filling in forms, helping the client draft letters, and contacting third parties to seek information on the client’s behalf. Where necessary for a particular client, the service provided by CAT will also include contacting a third party to negotiate on the client’s behalf. In accordance with the Citizens Advice Membership Agreement the subjects covered will include:  Consumer  Welfare Benefits  Housing  Taxes  Health  Money advice  Employment  Family and personal matters  Immigration and nationality  Education The service covered by this Agreement includes Debt and Welfare Benefits casework as defined by the Advice Services Alliance Quality Xxxx i.e. with casework, the service provider takes responsibility for further action, whereas with a general help service, the client retains responsibility for the case. Casework also includes representing a client at appeal proceedings where necessary, which general help does not. CAT will also provide ‘Universal Credit Access Points’ staffed by volunteers to facilitate supported access to the DWP’s online benefit claims system. The aim of this service (which will operate outside of the advice surgery times in order to utilise CAT’s interview rooms) will be to:  Provide Internet access  Process applications for Universal Credit and ensure they have been correctly completed  Update claims with changes in circumstances to help clients avoid the £50 Civil Penalty  Provide extra support for clients with low literacy, mental ill health or other access issues. CAT Tendring shall contribute to the priorities and core values of Tendring District Council through the following actions: CAT will:  Assist TDC with its aim to identify those in the district who have failed to claim ANY benefits to which they may be entitled and in particular Housing Benefit & Local Council Tax Support and assist those claimants with accessing benefits they are entitled to:  Advise clients seeking debt advice that Council Tax and National Non Domestic Rates are priority debts and assist them by liaising with TDC at individual case level to set up a repayment plan;  Support the tackling of crime and disorder by taking part in TDC/CSP local “Day of Action” and “Community Days”;  Signpost and advise residents on matters around crime and disorder and in particular antisocial behaviour;  Provide clients with support and information to assist them to remain within their own homes as far as possible and prevent them getting into financial difficulties which would render them homeless;  Assist clients in the prevention of homelessness by providing advice and support.  Ensure that clients are aware of benefits and grants to ameliorate fuel poverty and assist them in securing the benefits they are entitled to;  Assist vulnerable people to obtain the benefits that they are entitled to especially those living in the most deprived areas;  Inform clients of the advantages of fuel efficiency, reducing their outgoings and protecting the environment;  Work with partners, including TDC, to reduce health inequalities across the district.

SERVICES FUNDED UNDER THIS AGREEMENT. The service (to which the funding arrangements in Schedule 3 relate) offered by CAT shall be ‘assisted information’ and ‘general help’ (as defined by the Advice Services Alliance Quality Xxxx Mark - see paragraph 2.5 of Schedule 2), and Debt and Welfare Benefits ‘casework’. Assisted information is a service in which staff are available to help clients access information, and to identify where a client needs further information or advice. General help is:  • Diagnosing the client’s problems  • Giving information and explaining options  • Identifying further action the client can take and  • Giving basic assistance e.g. filling in forms, helping the client draft letters, and contacting third parties to seek information on the client’s behalf. Where necessary for a particular client, the service provided by CAT will also include contacting a third party to negotiate on the client’s behalf. In accordance with the Citizens Advice Membership Agreement the subjects covered will include:  • Consumer  • Welfare Benefits  • Housing  Taxes  Health  • Money advice  • Employment  • Family and personal matters  • Taxes • Health • Immigration and nationality  • Education The service covered by this Agreement includes Debt and Welfare Benefits casework as defined by the Advice Services Alliance Quality Xxxx Mark i.e. with casework, the service provider takes responsibility for further action, whereas with a general help service, the client retains responsibility for the case. Casework also includes representing a client at appeal proceedings where necessary, which general help does not. CAT will also provide ‘Universal Credit Access Points’ staffed by volunteers to facilitate supported access to the DWP’s online benefit claims system. The aim of this service (which will operate outside of the advice surgery times in order to utilise CAT’s interview rooms) will be to:  Provide Internet access  Process applications for Universal Credit and ensure they have been correctly completed  Update claims with changes in circumstances to help clients avoid the £50 Civil Penalty  Provide extra support for clients with low literacy, mental ill health or other access issues. CAT Tendring shall contribute to the priorities and core values of Tendring District Council through the following actions: CAT will:  ▪ Assist TDC with its aim to identify those in the district who have failed to claim ANY benefits to which they may be entitled and in particular Housing Benefit & Local Council Tax Support and assist those claimants with accessing benefits they are entitled to:  ▪ Advise clients seeking debt advice that Council Tax and National Non Domestic Rates are priority debts and assist them by liaising with TDC at individual case level to set up a repayment plan;  ▪ Support the tackling of crime and disorder by taking part in TDCTDC’s/CSP Community Safety and Health and Wellbeing Board’s local “Day Community Days of Action” and “Community Days”;  ▪ Signpost and advise residents on matters around crime and disorder and in particular antisocial behaviour;  ▪ Provide clients with support and information to assist them to remain within their own homes as far as possible and prevent them getting into financial difficulties which would render them homeless;  ▪ Assist clients in the prevention of homelessness by providing advice and support.  ▪ Ensure that clients are aware of benefits and grants to ameliorate fuel poverty and assist them in securing the benefits they are entitled to;  ▪ Assist vulnerable people to obtain the benefits that they are entitled to especially those living in the most deprived areas;  ▪ Inform clients of the advantages of fuel efficiency, reducing their outgoings and protecting the environment;  ▪ Work with partners, including TDC, to reduce health inequalities across the district.

SERVICES FUNDED UNDER THIS AGREEMENT. The service (to which the funding arrangements in Schedule 3 relate) offered by CAT shall be ‘assisted information’ and ‘general help’ (as defined by the Advice Services Alliance Quality Xxxx - see paragraph 2.5 of Schedule 2), and Debt and Welfare Benefits ‘casework’. Assisted information is a service in which staff are available to help clients access information, and to identify where a client needs further information or advice. General help is:  Diagnosing the client’s problems  Giving information and explaining options  Identifying further action the client can take and  Giving basic assistance e.g. filling in forms, helping the client draft letters, and contacting third parties to seek information on the client’s behalf. Where necessary for a particular client, the service provided by CAT will also include contacting a third party to negotiate on the client’s behalf. In accordance with the Citizens Advice Membership Agreement the subjects covered will include:  Consumer  Welfare Benefits  Housing  Taxes  Health  Money advice  Employment  Family and personal matters  Taxes  Health  Immigration and nationality  Education The service covered by this Agreement includes Debt and Welfare Benefits casework as defined by the Advice Services Alliance Quality Xxxx i.e. with casework, the service provider takes responsibility for further action, whereas with a general help service, the client retains responsibility for the case. Casework also includes representing a client at appeal proceedings where necessary, which general help does not. CAT will also provide ‘Universal Credit Access Points’ staffed by volunteers to facilitate supported access to the DWP’s online benefit claims system. The aim of this service (which will operate outside of the advice surgery times in order to utilise CAT’s interview rooms) will be to:  Provide Internet access  Process applications for Universal Credit and ensure they have been correctly completed  Update claims with changes in circumstances to help clients avoid the £50 Civil Penalty  Provide extra support for clients with low literacy, mental ill health or other access issues. CAT Tendring shall contribute to the priorities and core values of Tendring District Council through the following actions: CAT will:  Assist TDC with its aim to identify those in the district who have failed to claim ANY benefits to which they may be entitled and in particular Housing Benefit & Local Council Tax Support and assist those claimants with accessing benefits they are entitled to:  Advise clients seeking debt advice that Council Tax and National Non Domestic Rates are priority debts and assist them by liaising with TDC at individual case level to set up a repayment plan;  Support the tackling of crime and disorder by taking part in TDCTDC’s/CSP Community Safety and Health and Wellbeing Board’s local “Day Community Days of Action” and “Community Days”;  Signpost and advise residents on matters around crime and disorder and in particular antisocial behaviour;  Provide clients with support and information to assist them to remain within their own homes as far as possible and prevent them getting into financial difficulties which would render them homeless;  Assist clients in the prevention of homelessness by providing advice and support.  Ensure that clients are aware of benefits and grants to ameliorate fuel poverty and assist them in securing the benefits they are entitled to;  Assist vulnerable people to obtain the benefits that they are entitled to especially those living in the most deprived areas;  Inform clients of the advantages of fuel efficiency, reducing their outgoings and protecting the environment;  Work with partners, including TDC, to reduce health inequalities across the district.

SERVICES FUNDED UNDER THIS AGREEMENT. The service (to which the funding arrangements in Schedule 3 relate) offered by CAT shall be ‘assisted information’ and ‘general help’ (as defined by the Advice Services Alliance Quality Xxxx Mark - see paragraph 2.5 of Schedule 2), and Debt and Welfare Benefits ‘casework’. Assisted information is a service in which staff are available to help clients access information, and to identify where a client needs further information or advice. General help is:  • Diagnosing the client’s problems  • Giving information and explaining options  • Signposting to other organisations if appropriate • Identifying further action the client can take and  • Giving basic assistance e.g. filling in forms, helping the client draft letters, and contacting third parties to seek information on the client’s behalf. Where necessary for a particular client, the service provided by CAT will also include contacting a third party to negotiate on the client’s behalf. In accordance with the Citizens Advice Membership Agreement the subjects covered will include:  • Consumer  • Welfare Benefits  • Housing  • Taxes  • Health  • Money advice  • Employment  • Family and personal matters  • Immigration and nationality  • Education The service covered by this Agreement includes Debt and Welfare Benefits casework as defined by the Advice Services Alliance Quality Xxxx Mark i.e. with casework, the service provider takes responsibility for further action, whereas with a general help service, the client retains responsibility for the case. Casework also includes representing a client at appeal proceedings where necessary, which general help does not. CAT will also provide ‘Universal Credit Access Points’ staffed by volunteers to facilitate supported access to the DWP’s online benefit claims system. The aim of this service (which will operate outside of the advice surgery times in order to utilise CAT’s interview rooms) will be to:  Provide Internet access  Process applications for Universal Credit and ensure they have been correctly completed  Update claims with changes in circumstances to help clients avoid the £50 Civil Penalty  Provide extra support for clients with low literacy, mental ill health or other access issues. CAT Tendring shall contribute to the priorities and core values of Tendring District Council through the following actions: CAT will:  ▪ Assist TDC with its aim to identify those in the district who have failed to claim ANY benefits to which they may be entitled and in particular Housing Benefit & Local Council Tax Support and assist those claimants with accessing benefits they are entitled to:  ▪ Advise clients seeking debt advice that Council Tax and National Non Domestic Rates are priority debts and assist them by liaising with TDC at individual case level to set up a repayment plan;  ▪ Support the tackling of crime and disorder by taking part in TDCTDC’s/CSP Community Safety and Health and Wellbeing Board’s local “Day Community Days of Action” and “Community Days”;  ▪ Signpost and advise residents on matters around crime and disorder and in particular antisocial behaviour;  ▪ Provide clients with support and information to assist them to remain within their own homes as far as possible and prevent them getting into financial difficulties which would render them homeless;  ▪ Assist clients in the prevention of homelessness by providing advice and support.  ▪ Ensure that clients are aware of benefits and grants to ameliorate fuel poverty and assist them in securing the benefits they are entitled to;  ▪ Assist vulnerable people to obtain the benefits that they are entitled to especially those living in the most deprived areas;  ▪ Inform clients of the advantages of fuel efficiency, reducing their outgoings and protecting the environment;  ▪ Work with partners, including TDC, to reduce health inequalities across the district.

SERVICES FUNDED UNDER THIS AGREEMENT. The service (to which the funding arrangements in Schedule 3 relate) offered by CAT shall be ‘assisted information’ and ‘general help’ (as defined by the Advice Services Alliance Quality Xxxx - see paragraph 2.5 of Schedule 2), and Debt and Welfare Benefits ‘casework’. Assisted information is a service in which staff are available to help clients access information, and to identify where a client needs further information or advice. General help is:  Diagnosing the client’s problems  Giving information and explaining options  Identifying further action the client can take and  Giving basic assistance e.g. filling in forms, helping the client draft letters, and contacting third parties to seek information on the client’s behalf. Where necessary for a particular client, the service provided by CAT will also include contacting a third party to negotiate on the client’s behalf. In accordance with the Citizens Advice Membership Agreement the subjects covered will include:  Consumer  Welfare Benefits  Housing  Taxes  Health  Money advice  Employment  Family and personal matters  Taxes  Health  Immigration and nationality  Education The service covered by this Agreement includes Debt and Welfare Benefits casework as defined by the Advice Services Alliance Quality Xxxx i.e. with casework, the service provider takes responsibility for further action, whereas with a general help service, the client retains responsibility for the case. Casework also includes representing a client at appeal proceedings where necessary, which general help does not. CAT will also provide ‘Universal Credit Access Points’ staffed by volunteers to facilitate supported access to the DWP’s online benefit claims system. The aim of this service (which will operate outside of the advice surgery times in order to utilise CAT’s interview rooms) will be to:  Provide Internet access  Process applications for Universal Credit and ensure they have been correctly completed  Update claims with changes in circumstances to help clients avoid the £50 Civil Penalty  Provide extra support for clients with low literacy, mental ill health or other access issues. CAT Tendring shall contribute to the priorities and core values of Tendring District Council through the following actions: CAT will:  Assist TDC with its aim to identify those in the district who have failed to claim ANY benefits to which they may be entitled and in particular Housing Benefit & Local Council Tax Support and assist those claimants with accessing benefits they are entitled to:  Advise clients seeking debt advice that Council Tax and National Non Domestic Rates are priority debts and assist them by liaising with TDC at individual case level to set up a repayment plan;  Support the tackling of crime and disorder by taking part in TDC/CSP Community Safety and Health and Wellbeing Board’s local “Day Community Days of Action” and “Community Days”;  Signpost and advise residents on matters around crime and disorder and in particular antisocial behaviour;  Provide clients with support and information to assist them to remain within their own homes as far as possible and prevent them getting into financial difficulties which would render them homeless;  Assist clients in the prevention of homelessness by providing advice and support.  Ensure that clients are aware of benefits and grants to ameliorate fuel poverty and assist them in securing the benefits they are entitled to;  Assist vulnerable people to obtain the benefits that they are entitled to especially those living in the most deprived areas;  Inform clients of the advantages of fuel efficiency, reducing their outgoings and protecting the environment;  Work with partners, including TDC, to reduce health inequalities across the district.

SERVICES FUNDED UNDER THIS AGREEMENT. The service (to which the funding arrangements in Schedule 3 relate) offered by CAT shall be ‘assisted information’ and ‘general help’ (as defined by the Advice Services Alliance Quality Xxxx - see paragraph 2.5 of Schedule 2), and Debt and Welfare Benefits ‘casework’. Assisted information is a service in which staff are available to help clients access information, and to identify where a client needs further information or advice. General help is:  Diagnosing the client’s problems  Giving information and explaining options  Identifying further action the client can take and  Giving basic assistance e.g. filling in forms, helping the client draft letters, and contacting third parties to seek information on the client’s behalf. Where necessary for a particular client, the service provided by CAT will also include contacting a third party to negotiate on the client’s behalf. In accordance with the Citizens Advice Membership Agreement the subjects covered will include:  Consumer  Welfare Benefits  Housing  Taxes  Health  Money advice  Employment  Family and personal matters  Immigration and nationality  Education The service covered by this Agreement includes Debt and Welfare Benefits casework as defined by the Advice Services Alliance Quality Xxxx i.e. with casework, the service provider takes responsibility for further action, whereas with a general help service, the client retains responsibility for the case. Casework also includes representing a client at appeal proceedings where necessary, which general help does not. CAT will also provide ‘Universal Credit Access Points’ staffed by volunteers to facilitate supported access to the DWP’s online benefit claims system. The aim of this service (which will operate outside of the advice surgery times in order to utilise CAT’s interview rooms) will be to:  Provide Internet access  Process applications for Universal Credit and ensure they have been correctly completed  Update claims with changes in circumstances to help clients avoid the £50 Civil Penalty  Provide extra support for clients with low literacy, mental ill health or other access issues. CAT and Tendring District Council have also entered into a further SLA for delivery of Personal Budgeting Support by CAT as part of Universal Credit Support Delivery Arrangements. CAT Tendring shall contribute to the priorities and core values of Tendring District Council through the following actions: CAT will:  Assist TDC with its aim to identify those in the district who have failed to claim ANY benefits to which they may be entitled and in particular Housing Benefit & Local Council Tax Support and assist those claimants with accessing benefits they are entitled to:  Advise clients seeking debt advice that Council Tax and National Non Domestic Rates are priority debts and assist them by liaising with TDC at individual case level to set up a repayment plan;  Support the tackling of crime and disorder by taking part in TDC/CSP local “Day of Action” and “Community Days”;  Signpost and advise residents on matters around crime and disorder and in particular antisocial behaviour;  Provide clients with support and information to assist them to remain within their own homes as far as possible and prevent them getting into financial difficulties which would render them homeless;  Assist clients in the prevention of homelessness by providing advice and support.  Ensure that clients are aware of benefits and grants to ameliorate fuel poverty and assist them in securing the benefits they are entitled to;  Assist vulnerable people to obtain the benefits that they are entitled to especially those living in the most deprived areas;  Inform clients of the advantages of fuel efficiency, reducing their outgoings and protecting the environment;  Work with partners, including TDC, to reduce health inequalities across the district..  Assist TDC through the CAT certificated learning programme to help people gain knowledge and skills to secure good employment;