Services Level Agreement Clause Samples
A Services Level Agreement (SLA) defines the specific standards and performance metrics that a service provider must meet when delivering services to a client. Typically, it outlines measurable criteria such as response times, uptime guarantees, and support availability, and may include remedies or penalties if these standards are not met. The core function of an SLA is to set clear expectations and accountability, thereby minimizing disputes and ensuring both parties understand the quality and reliability of the services to be provided.
Services Level Agreement. 5.1 Kibo Technical will provide the Services to The Customer based around a Service Level Agreement. This Agreement will ensure The Customer is clear about what is expected from Kibo Technical in terms of things like: response times, best practices, Network documentation and more. The purpose of the Service Level Agreement is to guarantee certain service expectations.
5.2 Customers who have an RMM (Remote Monitoring & Management) Agreement will be provided a dedicated account manager to be the point of contact.
5.3 Customers who do not wish to opt for a support agreement will get a best effort service and reactive support as opposed to a proactive approach when being monitored by an RMM agreement.
5.4 Customers who have a Service Level Agreement have access to 24/7 support for critical tickets. Customers with no Service Level Agreement can log a ticket at any time but the query will be tended to during Business Hours.
Services Level Agreement. 60.1 Services Level Agreement
60.1.1 Telkom has asked PARTNER to provide services on operational assistance and certain maintenance, and PARTNER has agreed to provide such services in accordance with this Services Level Agreement.
Services Level Agreement. Expected Service level
Services Level Agreement. Author: Version: ▇▇▇ ▇▇▇▇▇▇▇-▇▇▇▇▇▇ 1.1
Services Level Agreement. The Parties will agree from time to time on service levels with respect to performance under this Agreement. Such Service Levels shall be set forth in a separate written agreement executed by both Parties, which may be modified by agreement of the Parties in writing from time to time.
Services Level Agreement. Notwithstanding anything in the contrary in this Agreement, the Parties agree to the following Service Levels: