Services Requests Sample Clauses
Services Requests. Customer can request assistance by e-mail, web, or by telephone (a “Services Request”). Services Requests made by telephone must be accompanied by a written Services Request. In the written Services Request, Customer will include a Defect report enclosing results of Defect analysis with all the reasonable information to enable Company to carry out the Support Services without undue delay. Customer shall use commercially reasonable efforts to evaluate whether the Defect originates within the Software and take reasonable means to qualify and characterize the Defect. Categorization of the Defect will be made in accordance with the Defect level definitions set forth herein. Services Requests shall be categorized according to the category of the Defect identified. Company will take into consideration Customer’s estimated categorization of the Defect.
Services Requests. Requests for Services are made by Client to TCP via customer portal located at ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇.▇▇. The Client shall provide a reasonable amount of information and assistance related to the Incident for verification and resolution of the Incident. Client is expected to provide TCP with the problem, the context in which the problem was encountered, a description of the system configuration, and the steps necessary to generate or reproduce the problem. Failure to provide reasonable information or assistance may result failure to resolve the Incident.
Services Requests. 1. The following technical support-related Services are covered by this SLA (“Service Requests”): ● Assistance for Emergencies, Reduced Operations and Inconvenience arising from Defects. ● Installation, configuration and usage instructions; ● Instructions for installing updates and patches ● Remote diagnosis of issues (if onsite, extra costs may apply) ● Bug and enhancement reporting
Services Requests. 3.1 Each time you request us to supply our services under this Agreement (a “services request”), you must confirm your request to us in writing.
3.2 We can decline or seek clarification of a services request for any reason that we think is proper.