Services Requirements 1. 3.1 This Order is for the G-Cloud Services outlined below. It is acknowledged by the Parties that the volume of the G-Cloud Services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services [Guidance Note: Include sufficient details of the services, volumes and other information required for the Order. You should list all services considered when awarding the Call-Off Agreement and likely to be consumed during the duration of the Call-Off Agreement. Due to the elastic / consumption based nature of G-Cloud Services it is not possible in a static Order Form to exactly define the consumption of services over the duration of the Call-Off Agreement. You should state the initial volumes of all services that are likely to be consumed under the Call-Off Agreement. In order to increase levels of consumption, a 20% quantity variation is permitted throughout the life of the Call-off . In some cases initial order volumes for each G-Cloud Service will suffice.]

Services Requirements 1. 3.1 The order is for the G-Cloud Services outlined below . It is mutually recognized that the volume of these services utilized by the customer may vary from time to time during the course of this call-off agreement, subject always to the terms of the call-off agreement. 1.3.2 G-Cloud Services The organization has key dependency to migrate from its current Windows XP Platform to Windows 7 prior to end of product support on 01/04/2014. This resource requirement will deliver the appropriate project management to ensure the timescales are met and risks mitigated.

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services The Customer is seeking consultancy services to deliver a high level design (narrative and diagrams) to support the Customer’s initial transition from an in-house server provision to a cloud based infrastructure (Infrastructure as a Service (IaaS)) which shall contain the following as a minimum output: Description of requirements (Functional & Non functional) Network and access Network design for WAN connectivity Internet facing services provision Access for Customer staff and partners from office location and remote Infrastructure provision IL3 (Impact Level) Environment sizing Resilience Disaster recovery Back-up and restore IaaS Microsoft licensing options (coming to end of Enterprise Agreement) Migration and transition Brighton data centre Civica data centre Public facing services Service management Performance monitoring Provisioning and retirement Resource allocation Fault management Highlight of risks from similar implementations, lessons learnt Management options Evaluation criteria for selecting IaaS provider Design constraints to be taken into account by the Supplier: The Customer is seeking a solution that conforms to the following constraints. Network and access: Avoiding PSN connection at Brighton Taking into account the Customers bandwidth requirements for clients Transition period that could be running services from both the Brighton and the IaaS cloud. Infrastructure Provision: Initially the Customer wants to transition to IaaS IL3. The Supplier shall also ensure the design includes recommendations for future service transition to IaaS IL2. The Suppliers shall provide adequate notice before requiring the Customers resources. Day Rate for the above G-Cloud Service: £xxx per day Number of days to complete the G-Cloud Services: 10 Estimated expenses: £500. Note: Travel and Expenses (T&E) must conform to the Customers own T&E Policy. Total cost including T&E and VAT: £12,000

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services This Call-of Agreement is for the provision, support and development of the Public Protection Unit Database (PPUD) Case Management System to the Ministry of Justice (MoJ) National Offender Management Service, Parole Board and other MoJ Affiliated bodies as may be determined by the Customer. PPUD is an accredited Casework Management System for the management of Offenders, including Parole, Probation, Release, Recall, Mental Health and various other related processes. It includes a full Document and Dossier management system, complex workflow processes and a variety of other unique functionality. Services shall be delivered as described in GCloud Software as a Service product description code 4.G4.0675.201. Core Users have access to the full raft of functionality provided by PPUD. Limited Users are members of external teams (e.g. Prison and Probation services) that have a limited amount of functionality They will have read access to the system but only have update access to limited areas. The Supplier shall calculate the number of Core Users and Limited on the first working day of each month and provide these User numbers to the Customer’s Principle Contact, or his nominated representative, by the fifth working day of each month for validation. The Supplier will provide the Customer with 28 number of Development Days at no additional charge (such Development days relate to unused Development Days form the previous sub-contract relationship between the Supplier and the Customer) Service charges shall comprise of one-off costs, monthly costs and User charges as set out in Table 1 below:- Table 1Component Rate Annual Estimated Quantity Monthly Estimated Quantity Estimated Maximum total One off costs

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services This contract is for the provision of IaaS (Infrastructure as a Service). The Customer shall call-off from the Supplier’s CloudStore Service Description offering as list below. The size, scale and service levels of the IaaS will be defined by the Customer during the life of the contract. Supplier’s Service Description: Compute as a Service Production IL0, IL2, IL3 API Accessible Cloud Storage IL0, IL2, IL3 Archive in the Cloud IL0, IL2, IL3 Backup to the Cloud IL0, IL2, IL3 Colocation of Equipment Compute as a Service Test and Dev IL0, IL2, IL3 Primary Storage in the Xxxxx XX0, XX0 The Contract is divided into two distinct phases. Phase One covers the initial trial of IaaS and Phase Two provides the option for the Customer to select IaaS as a full production service subject to the defined criteria list under Phase Two below. Phase One –covers the migration from the Customer to the Supplier and will encompass the following as a minimum. Responsibilities for the following will be devolved to the Customer (C), Supplier (S) or a third party for Professional Services (PS) as stated below: Wide Area Network Connectivity between the Customer’s office and the Supplier’s Virtual Private Network, across the internet certified to IL3 (Impact Level 3) (C,S,PS) On-boarding and building out the new CMDM (Case Management and Document Management) Service (C,PS) UAT (User Acceptance Testing) & Performance Testing (C,PS) Live Testing of the new CMDM Service (C,PS) Machine replication between the Customer and the Supplier (C,PS) Failover testing of service from the Supplier to the Customer Identity and Access (Active Directory) federation (C,PS) Back-up of virtual machines / machine images & data (C,PS) The Customer anticipates the service will initially be required on a 24 hour 7 days per week basis. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. ******* Phase Two – covers the full migration of...

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services This contract is for the provision of Professional Services to support the Customer during and after the transition from an in-house infrastructure to a Cloud provider (Skyscape). This Contract is divided into two distinct phases. Phase One covers the initial support during the trial of Infrastructure as a Service (IaaS). Phase Two provides the option for the Customer to use the Supplier’s Professional Services should the Customer chose to fully migrate its IT infrastructure to a Cloud provider. The decision by the Customer to move to Phase Two will be based on the following criteria and does not constitute any commitment by the Customer to the Supplier: The Customer has identified that it is commercially and technically viable to proceed. The Customer has Cabinet Office approval if required. The Customer has the Customer’s Board approval and sufficient funding for the contract duration. The Supplier has successfully met the Customer’s requirements and objects throughout the trial. The Customer and Supplier have agreed the requirements, deliverables and cost as shown in Appendix A, which may be updated on written agreement by the Parties from time to time during the life of the Call-Off Agreement. The Customer and Supplier have agreed priority and severity service levels applicable to services provided in Phase Two and shall be documented in Appendix D. Agreement in writing between both parties of any additional terms and conditions applicable to specific service areas such as data protection fines. Email between the escalation points detailed in Call-Off term 7 will suffice. The Customer reserves the right to revisit the market place to identify other possible suppliers during the trial period, subject to any obligations of confidentiality to the Supplier. Phase One –covers associated Professional Services to support the Customer in the transition from an in-house infrastructure to the Cloud provider and will be based on the support of the following indicative list of requirements: Wide Area Network Connectivity between the Customer’s office and the Cloud provider (Virtual Private Network across the internet certified to IL3 (Impact Level 3) On-boarding and building out...

Services Requirements 1. 3.1 This Order is for the G-Cloud Services outlined below. It is acknowledged by the Parties that the volume of the G-Cloud Services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services Approach and methodology The CJS CP programme is using an agile methodology to deliver business benefits to its users, and therefore there will be regular and incremental releases of functionality to the production estate. It is therefore essential that the IaaS offering is capable of allowing the Authority to draw down resources/services as needed. To give an indicative view of the potential scale of the overall requirement it is estimated that there will be a need for a virtual machine (VM) capacity ranging from 50 to in excess of 250 VM’s

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