Services Requirements 1 Clause Samples

Services Requirements 1. 3.1 This Order is for the G-Cloud Services outlined below. It is acknowledged by the Parties that the volume of the G-Cloud Services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services [Guidance Note: Include sufficient details of the services, volumes and other information required for the Order. You should list all services considered when awarding the Call-Off Agreement and likely to be consumed during the duration of the Call-Off Agreement. Due to the elastic / consumption based nature of G-Cloud Services it is not possible in a static Order Form to exactly define the consumption of services over the duration of the Call-Off Agreement. You should state the initial volumes of all services that are likely to be consumed under the Call-Off Agreement. In order to increase levels of consumption, a 20% quantity variation is permitted throughout the life of the Call-off . In some cases initial order volumes for each G-Cloud Service will suffice.] 1.3.2.1 Lot1 IaaS [Services]; 1.3.2.2 Lot 2 PaaS [Services]; 1.3.2.3 Lot 3 SaaS [Services]; and / or 1.3.2.4 Lot 4 Specialist G-Cloud Services 1.3.2.5 G-Cloud Additional Services [Services]. [Services].

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services Service ID: 5.G4.0125.240 - CGI - Spectrum Management Cloud Services (SMCS) 1.3.2.1 Lot1 IaaS N/A

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2.1 Lot1 IaaS N/A; 1.3.2.2 Lot 2 PaaS N/A; 1.3.2.3 Lot 3 SaaS N/A; and / or 1.3.2.4 Lot 4 Specialist Cloud Services 1.3.2 G-Cloud Services The key outcome for this piece of work is the successful delivery of software components within the Common Platform Programme and their adoption by the various business stakeholders. This Development Agreement engagement will enable the successful delivery of the above outcome through: • Provision of development capability within the Common Platform Application Development Framework. • Each Project under the Common Platform Programme that is started will identify external project dependencies including other projects within the programme and have a defined business or technology outcome that is to be delivered, including mapping back to the programme roadmap. The Project will commence with a Sprint Zero or “Project-Before-Project” activity where the following activities may be performed: o Who is or will be involved in the project? Establish who the stakeholders, project board members, Core Team members and crucially the Business Product Owner and Subject Matter Experts are; o How will the project be organised? Define the approach, communication plan, basic set-up, Location, Tooling etc; o What are the main risks, constraints and assumptions: Clarify your risks, constraints and main assumptions (in a time boxed session); o What is the purpose and scope of the project? Define the high level vision of expected outcome and potential implementation, should that be appropriate. Gather the business requirements and prepare the product backlog, engage with the Common Platform architects (business and technical) to establish scope and scenarios; o Who do we need to produce the product? Ensure that the right people are both available and scheduled. A high level resource plan should be formed to ensure that a sufficient level of notice can be given to Subject Matter Experts who may support the Business Product Owner; o When do we need to deliver something (first release, full project?): Develop a high level schedule in planned burn-down chart and target velocity; o How are we going to build it? (if applicable, mostly for larger projects) Document a high level arc...

Services Requirements 1. 3.1 This Order is for the G-Cloud Services outlined below. It is acknowledged by the Parties that the volume of the G-Cloud Services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services 1.3.2.1 Lot1 IaaS None; 1.3.2.2 Lot 2 PaaS None; 1.3.2.3 Lot 3 SaaS None; and / or 1.3.2.4 Lot 4 Specialist Cloud Services Service Integration and Management Services (SIAM) Supplier shall provide suitably qualified and experienced Supplier Staff in support of the Customer’s objectives and requirements set out in Appendix 1 and any additional process design and capability development Work Packages agreed by the Parties. All work under this Call Off Agreement, including any Deliverables that the Supplier shall be responsible for producing, will be agreed by the Parties by completion and signature of a Work Package. Unless otherwise agreed in a Work Package, where Deliverables are produced on a time and materials basis then all rework, enhancements, changes and/or modification of the Deliverables, however so arising, will be charged at the rates set out in section 6 of this Order. Work under this Call Off Agreement will be on a time and materials basis unless otherwise agreed by the Parties in a Work Package.

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services 1.3.2.1 Lot 4 Specialist Cloud Services Software Support Including: IT Helpdesk Support Support of HCA Systems including PCS, The Partner Portal and IMS, with scope to investigate issues and requirements and to design, develop and test solutions using the following technologies: Oracle Forms, Oracle Reports, and Oracle Database C# ▇▇▇.▇▇▇ MVC and Oracle Database Drupal and PHP Business Objects Oracle SQL and PL/SQL SQL Server reporting Integration and Interfacing of HCA systems General support for HCA’s Oracle based systems Server administration, including Windows and Unix, SQL Server and Microsoft Exchange IT network administration, including firewalls, routers and proxy servers. Volumes: It is estimated that the rate of consumption of support services will be (Redacted) per annum excluding VAT .

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2.1 Lot1 IaaS N/A; 1.3.2.2 Lot 2 PaaS N/A; 1.3.2.3 Lot 3 SaaS N/A; and / or 1.3.2.4 Lot 4 Specialist Cloud Services The key outcome for this piece of work is the successful delivery of Agile skills, experience and awareness to the programme team and the wider MoJ/CPS organisations. This Architecture Framework Agreement engagement will enable the successful delivery of the above outcome through: Provision of skilled agile coaching to facilitate the individual projects with skills and knowledge transfer to internal staff to improve performance Provision of skilled agile coaching/briefing to the wider Programme team to enable effective support to the individual projects and to ensure a sustainable programme. Deliverable Acceptance Criteria Agile Coaching and skills transfer: Delivery of formal training / knowledge transfer on Agile approaches and effective management Impartial support of project teams working on the Common Platform to ensure Agile principles and approaches are undertaken Coaching on effective management of project backlogs Coaching on appropriate planning and documentation identification and approaches in line with agile methodology Coaching on effective Governance, Financial Management and Reporting on Agile projects The Technology Partner will initially perform these functions although it is expected that by the end of the engagement internal resource will be capable of executing these activities successfully. Approval by Programme Manager Demonstration that nominated coached resources are able to effectively act as coach to teams Delivery of Agile briefings/coaching to provide general / high-level awareness and background to MoJ/HMCTS or CPS resources, as directed by the Programme Manager, that will not be involved in immediate sprints to build general capability within the organisation. We expect that such briefings will probably occur within a 2 hour time box; however this should be validated or challenged by the Technology Partner proposal. If the Technology Partner has an alternative method for delivering this (such as existing training or coursework material) then this should be presented as an option within their proposal. Approval by Programme Manager Agile 1 Agile ...

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2.1 Lot1 IaaS N/A; 1.3.2.2 Lot 2 PaaS N/A; 1.3.2.3 Lot 3 SaaS N/A; and / or 1.3.2.4 Lot 4 Specialist Cloud Services 1.3.2 G-Cloud Services This tender is for a managed service to support the Common Platform Programme with the creation of a clear Statement of Requirements for the Case Management Service. Thereafter the provider will manage the agreed tendering process through to supplier evaluation, contract award and supplier on-boarding.

Services Requirements 1. 3.1 This order is for the G-Cloud Services outlined below. It is mutually recognised that the volume of these services utilized by Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement. 1.3.2 G-Cloud Services 1.3.2.1 Lot1 IaaS 1.3.2.2 Lot 2 PaaS 1.3.2.3 Lot 3 SaaS 1.3.2.4 Lot 4 Specialist Cloud Services Project / programme management. Business analysis. Design and development. Project specification and selection. Service integration. Deployment. Transition management. Service management. User Management. Development and management.

Services Requirements 1. 3.1 This Agreement is for the Services outlined below via the Non-Medical, Non-Clinical (NMNC) Crown Commercial Services Framework (CCS) Agreement RM971. It is acknowledged by the Parties that there is no commitment to use this framework and that the volume of the services utilised by the Customer may vary from time to time during the course of this Call-Off Agreement, subject always to the terms of the Call-Off Agreement.