SERVICES Standard of Services Sample Clauses
SERVICES Standard of Services. 5.1 The Supplier shall provide:
(a) the Implementation Services from (and including) the Implementation Services Commencement Date; and
(b) the Operational Services in each case from (and including) the relevant Operational Service Commencement Date.
5.2 The Supplier shall ensure that:
(a) the Services:
(i) comply in all respects with the Services Description; and
(ii) are supplied in accordance with the Supplier Solution and the provisions of this Agreement; and
(b) where:
(i) the Operational Services to be provided from any Operational Service Commencement Date are similar to services that the Authority was receiving immediately prior to that Operational Service Commencement Date (such similar services being “Preceding Services”); and
(ii) the standard and level of service received by the Authority in respect of any of the Preceding Services in the 12 month period immediately prior to that Operational Service Commencement Date have been disclosed to the Supplier in the Due Diligence Information (such preceding services being “Relevant Preceding Services”), the Operational Services to be provided from the relevant Operational Service Commencement Date that are similar to the Relevant Preceding Services are in each case provided to a standard and level of service which is at least as good as the standard and level of service received by the Authority in respect of the Relevant Preceding Services in the 12 month period immediately prior to the relevant Operational Service Commencement Date.
5.3 The Supplier shall:
(a) perform its obligations under this Agreement, including in relation to the supply of the Services and any Goods in accordance with:
(i) all applicable Law;
(ii) Good Industry Practice;
(iii) the Standards;
(iv) the Baseline Security Requirements;
(v) the Quality Plans;
(vi) the Authority IT Strategy; and
(vii) the Supplier's own established procedures and practices to the extent the same do not conflict with the requirements of Clauses 5.3(a)(i) to 5.3(a)(vi); and
(b) deliver the Services using efficient business processes and ways of working having regard to the Authority’s obligation to ensure value for money.
5.4 In the event that the Supplier becomes aware of any inconsistency between the requirements of Clauses 5.3(a)(i) to 5.3(a)(vi), the Supplier shall immediately notify the Authority Representative in writing of such inconsistency and the Authority Representative shall, as soon as practicable, notify the Supplier which requirement the ...
SERVICES Standard of Services. 5.1 The Supplier shall provide:
5.1.1 the Implementation Services from (and including) the Implementation Services Commencement Date; and
5.1.2 the Operational Services in each case from (and including) the relevant Operational Service Commencement Date.
5.2 The Supplier shall ensure that:
SERVICES Standard of Services. 5.1 The Supplier shall provide:
(a) any Mobilisation from (and including) the Mobilisation Commencement Date; and
(b) the Operational Services, in each case, from (and including) the relevant Operational Service Commencement Date.
5.2 The Supplier shall ensure that:
(a) the Services:
(i) comply in all respects with the Services Description; and
(ii) are supplied in accordance with the Supplier Solution and the provisions of this Agreement, and, without prejudice to Clause 1.4 (order of precedence), for the avoidance of doubt, where the Supplier Solution imposes obligations or requirements on the Supplier that are in excess of, or more onerous, than the Services Description, the Supplier shall perform those obligations and comply with those requirements in addition to the obligations and requirements set out in the Services Description.
5.3 The Supplier shall:
(a) perform its obligations under this Agreement, including in relation to the supply of the Services and any Goods in accordance with:
(i) all applicable Law;
(ii) Good Industry Practice;
(iii) the Quality Standards;
(iv) the Baseline Security Requirements;
(v) the Supplier's own established procedures and practices to the extent the same do not conflict with the requirements of Clauses 5.3(a)(i) to 5.3(a)(iv);
(b) where applicable, maintain accreditation with the relevant Quality Standards authorisation body; and
(c) deliver the Services using efficient business processes and ways of working having regard to the Authority’s obligation to ensure value for money.
5.4 In the event that the Supplier becomes aware of any inconsistency between the requirements of Clauses 5.3(a)(i) to 5.3(a)(iv), the Supplier shall immediately notify the Authority Representative in writing of such inconsistency and the Authority Representative shall, as soon as practicable, notify the Supplier which requirement the Supplier shall comply with.
5.5 The Supplier shall:
(a) at all times allocate sufficient resources with the appropriate technical expertise to supply the Deliverables and to provide the Services in accordance with this Agreement;
(b) save to the extent that the Authority is expressly required to obtain and maintain the same under this Agreement and subject to Clause 13 (Change), obtain, and maintain throughout the duration of this Agreement, all the consents, approvals, licences and permissions (statutory, regulatory contractual or otherwise) it may require and which are necessary for the provision of the Servic...
SERVICES Standard of Services. 5.1 The Service Provider shall provide:
5.1.1 the Platform in accordance with the time scales set out in the Implementation Plan;
5.1.2 the Implementation Services from (and including) the Implementation Services Commencement Date; and
5.1.3 the Operational Services from (and including) the relevant Operational Service Commencement Date.
5.2 The Service Provider shall ensure that the Platform and the Services:
5.2.1 comply in all respects with the Specification; and
5.2.2 are supplied in accordance with the Service Provider Solution and the provisions of this Agreement.
5.3 The Service Provider shall perform its obligations under this Agreement in accordance with:
5.3.1 all applicable Law;
5.3.2 Good Industry Practice; and
5.3.3 the Standards.
5.4 The Service Provider acknowledges that:
5.4.1 UK Biobank has entered into this Agreement in reliance upon the Service Provider's expertise in selecting and supplying the Platform, the Deliverables and the Services to meet UK Biobank Requirements;
5.4.2 the Platform and Services are provided for the benefit of UK Biobank and Users; and
5.4.3 this Agreement does not confer upon the Service Provider any exclusivity of supply of the Platform or Services nor constitute any type of minimum purchase commitment by UK Biobank. The Service Provider agrees that UK Biobank may, at any time, procure some or all of the Platform or Services, or systems or services similar to the Platform and Services, from any third party or develop or perform them itself.
5.5 The Service Provider shall:
5.5.1 at all times allocate sufficient resources with the appropriate technical expertise to supply the Platform and Deliverables, and to provide the Services, in accordance with this Agreement;
5.5.2 save to the extent that obtaining and maintaining the same are UK Biobank Responsibilities, obtain, and maintain throughout the duration of this Agreement, all the consents, approvals, licences and permissions (statutory, regulatory contractual or otherwise) it may require and which are necessary for the provision of the Services;
5.5.3 minimise any disruption to the Platform, the Services, the IT Environment and/or UK Biobank's operations when carrying out its obligations under this Agreement; and
5.5.4 co-operate with the Other Service Providers and provide reasonable information (including any Documentation), advice and assistance in connection with the Platform and the Services to any Other Service Provider to enable such Other Service Provide...
SERVICES Standard of Services. 7.1 The Service Provider shall provide the System and the Services from the Effective Date in accordance with the timescales set out in the Project Plan.
7.2 The Service Provider shall provide the Operational Services from (and including) the relevant Operational Service Commencement Date.
7.3 The Service Provider shall ensure that the System and the Services: 7.3.1 comply in all respects with the Services Description; and
SERVICES Standard of Services. The Supplier shall provide:
SERVICES Standard of Services. 5.1 The Supplier shall provide:
(a) the Implementation Services from (and including) the Implementation Services Commencement Date; and
(b) the Full Services in each case from (and including) the relevant Full Service Commencement Date.
5.2 The Supplier shall ensure that:
(a) the Services:
(i) comply in all respects with the Services Description; and
(ii) are supplied in accordance with the Supplier Solution and the provisions of this Agreement.
5.3 The Supplier shall:
(a) perform its obligations under this Agreement, including in relation to the supply of the Services and any Goods in accordance with:
(i) all applicable Law;
(ii) Good Industry Practice;
(iii) the Standards;
(iv) the Security Requirements;
(v) the Quality Plans;
(vi) the Authority IT Strategy; and
(vii) the Supplier's own established procedures and practices to the extent the same
(viii) Schedule 8.8 (Compliance regime); and
(b) deliver the Services using efficient business processes and ways of working having regard to the Authority’s obligation to ensure value for money.
5.4 In the event that the Supplier becomes aware of any inconsistency between any of the requirements of Clauses 5.3(a)(i) to 5.3(a)(viii) , the Supplier shall immediately notify the Authority Representative in writing of such inconsistency and the Authority Representative shall, as soon as practicable, notify the Supplier which requirement the Supplier shall comply with.