SERVICES TO BE PERFORMED BY CIPHERWAVE Sample Clauses

SERVICES TO BE PERFORMED BY CIPHERWAVE. 6.1 CipherWave Network Availability and Uptime 6.1.1 CipherWave undertakes that its Network and Connectivity shall be made available with a minimum uptime of 99.9% measured monthly. This undertaking covers the availability of all network connectivity beyond the first point of entry from the Customer into the CipherWave Data Centre. 6.1.2 CipherWave undertakes that last mile connectivity (fibre, wireless, satellite) provided by CipherWave shall be made available with a minimum uptime of 99.5% measured monthly. This undertaking covers the availability of CipherWave provided routers, switches and microwave/satellite equipment between the Customer location and the CipherWave Data Centre. 6.1.3 CipherWave does not inherently provide any uptime undertakings associated with any last mile connectivity between the Customer and the CipherWave Data Centre other than that mentioned in 6.1.2. Services such as ADSL, IPConnect, Diginet, etc. are excluded from any uptime undertakings unless specifically stated within the schedule attached. Special condition SLAs can be considered for last mile connectivity mediums other than those mentioned in 6.1.2 at an additional monthly cost to the Customer. Any special condition SLAs must be stated in the attached schedule of services. 6.1.4 The Customer is obliged to raise the service ticket and the time calculation will be determined from the time the call was logged, until the service is restored. Credits will only be paid subject to the correct procedure for the raising of a service ticket. 6.1.5 Access to customer’s premises and installation of the Client Premise Equipment (CPE) device: Where installation of the CPE is required to be undertaken, the Customer shall, whenever required by Service Provider, ensure that Service Provider’s personnel or contracted installer, be permitted access to the Customer’s premises and to remain at such premises – 6.1.5.1 to carry out any inspection, repair, testing or maintenance of the CPE and other equipment relevant to the provision of the Service; and/or 6.1.5.2 to verify that the manner in which the Service is being utilised by the Customer is in compliance with the General Terms and Conditions, this Service Schedule and applicable South African laws, rules and/or regulations; and/or 6.1.5.3 to install, collect or remove the CPE; and/or 6.1.5.4 for any other reasonable purpose whatsoever. 6.1.6 To enable the installation of the CPE and any other equipment necessary for the provision of the ...