Servicing and Operations Clause Samples
The Servicing and Operations clause defines the responsibilities and procedures for managing and administering the subject matter of the agreement, such as assets, accounts, or services. It typically outlines who is responsible for day-to-day operations, how records are maintained, and the standards or protocols to be followed in performing these duties. By clearly assigning operational roles and setting expectations, this clause ensures efficient management and helps prevent disputes over service quality or accountability.
Servicing and Operations billion security events ☐ +6,300 firewalls ☐ +169,000 security rules ☐ monitoring +500,000 infrastructure active elements ☐ +14 million active mail boxes ☐ +400,000 internet domain names ☐ +7,000 database instances ☐ + 200 Gbps in traffic capability ☐ + 1,800 points of presence
Servicing and Operations. ☐ +2.2 billion security events ☐ +6,300 firewalls ☐ +169,000 security rules ☐ monitoring +500,000 infrastructure active elements ☐ +14 million active mail boxes ☐ +400,000 internet domain names ☐ +7,000 database instances ☐ + 200 Gbps in traffic capability ☐ + 1,800 points of presence ☐ + 3.7 million e-commerce transactions/month ☐ 70,000 simultaneous streaming sections/second ☐ 7 billion page views/month ☐ +34 million one-time visitors ☐ + 15PBytes of stored data, equivalent to +3 million hours of HD movies Through IT service management best practices, we prepare continuous improvement plans aiming at business maintenance and satisfaction of our employees and customers. Accordingly, we developed out processes based on ISO/IEC 27001, ISAE 3402 (SAS 70), ISO 20000:2011, PCI requirements and ITIL v3 and CobiT methodologies. We have a solid portfolio of customers: ☐ 250 among the top 500 companies in Brazil; ☐ 3 biggest airline companies in Brazil; ☐ 7 among the top 10 retail companies in Brazil (90% of big e-commerce companies); ☐ 6 biggest operators of mobile phones in Brazil; ☐ 3 among the top 4 education groups in Brazil; ☐ 6 among the top 10 contact centers in Brazil; ☐ 3 among the top 5 purchasers in Brazil; ☐ 6 among the top 10 real estate groups in Brazil;