Software Maintenance and Support Plan Clause Samples
Software Maintenance and Support Plan. For the SuccessMaker and Waterford Early Learning Program products only (and not including SuccessMaker Enterprise, SuccessMaker Collaborate or Waterford Early Learning Interactive Whiteboard Lessons), Pearson offers a support plan that includes the right to receive Version Upgrades as well as Fixes and Updates. This support offering is called the Software Maintenance and Support Plan (“SMS Plan”). Other support offerings may also be available for the SuccessMaker and Waterford Early Learning Program products; only the SMS Plan, however, includes the right to receive Version Upgrades. If Customer licenses one or both of these products and subscribes to the SMS Plan for such product(s), then Customer will receive, for the software licenses covered by the SMS Plan, all Version Upgrades (as
Software Maintenance and Support Plan. Pearson offers a support plan for the Licensed Product that includes the right to receive Version Upgrades as well as Fixes and Updates. This support offering is called the Software Maintenance and Support Plan (“SMS Plan”). Other support offerings may also be available for the Licensed Product; only the SMS Plan, however, includes the right to receive Version Upgrades. If Customer subscribes to the SMS Plan for the Licensed Product, then Customer will receive, for the software licenses covered by the SMS Plan, all Version Upgrades (as well as Fixes and Updates) to the Licensed Product that are released by Pearson during the term of Customer’s subscription to the SMS Plan. If Customer does not renew or otherwise discontinues its subscription to the SMS Plan at any time, then in order to resume the SMS Plan at a later date, Customer must either (a) pay all charges that would have been due under the SMS Plan for the period from the termination of Customer’s subscription to the SMS Plan to the present plus a minimum 12- month subscription to the SMS Plan going forward (at ▇▇▇▇▇▇▇’▇ then-current rates for same), or (b) purchase the most current version of the applicable product at ▇▇▇▇▇▇▇’▇ then-current rates plus the then-current charges for a new subscription (minimum 12 months) to the SMS Plan. In addition to the right to receive Fixes, Updates and Version Upgrades, the SMS Plan includes call center support services as described in Section 2.2.1 of these Policies, access to ▇▇▇▇▇▇▇’▇ product support website, and access to ▇▇▇▇▇▇▇’▇ MyTrainingConnection website, which offers on-demand training through product tutorials and interactive webinars, as well as a library of training guides and other resources.