Software Update Package Sample Clauses

Software Update Package. A software update is supplied by the Supplier to correct faults in the software. The update usually consists of only those modules affected by the fault. It is tested and verified by Supplier before being implemented on live systems. The implementation process is as follows: The Supplier issues a Purchaser release notification containing details of the update and an implementation plan. The implementation plan will contain the implementation instructions and the resources required for the update two (2) weeks in advance, notify the Software Update availability date to Purchaser. If the update is to be applied outside normal working hours, the Purchaser contacts Supplier to discuss an implementation date, which will be subject to availability of support engineers. The Purchaser writes the date of installation on the Purchaser Release Notification, signs it and returns it to Supplier. This acts as formal approval for the update to go ahead. The update then proceeds according to the implementation plan. Should an emergency fix need to be applied to the system in order to restore service (especially outside normal working hours) then the approval may be given verbally by the Purchaser and written approval obtained afterwards. The Supplier shall implement and/or install the Software Updates free of charge to the System after Purchaser's approval within one (1) week. The Purchaser will issue the Software Update Acceptance Report to the Supplier within three (3) weeks after Software Update installation.