SOFTWARE UPDATES/SERVICE Sample Clauses

SOFTWARE UPDATES/SERVICE. The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am- 9pm), excluding Federal holidays.
Sample 1Sample 2Sample 3See All (6)
AutoNDA by SimpleDocs
SOFTWARE UPDATES/SERVICE. The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government.
Sample 1Sample 2Sample 3See All (6)
SOFTWARE UPDATES/SERVICE. The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am- 9pm), excluding Federal holidays. Remote support is provided through the Caregiver software currently installed on the equipment.
Sample 1Sample 2
SOFTWARE UPDATES/SERVICE. STATEMENT OF WORK
Sample 1Sample 2
SOFTWARE UPDATES/SERVICE. The Contractor shall ensure that software is updated with all major software update releases, all maintenance release/service pack updates, Legal/Regulatory mandated updates, reliability fixes to existing software, Firmware updates, and all other similar updates. The Contractor must also diagnose and mitigate issues between system software and hardware to ensure equipment is fully operational. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited technical telephone support (24hrs/day, 7 days/week) for troubleshooting for the instrument, application, software, and operating system support (M-F 8am- 9pm), excluding Federal holidays at no additional cost to the Government.
Sample 1
SOFTWARE UPDATES/SERVICE. 7.1.1.1 The Supplier shall deliver to Partner any and all Software Updates. Software Updates shall be delivered and installed by the Supplier as an integral part of the Remedial Maintenance Services at no extra charge. The installation of any Software Update shall be made in accordance with the provisions of this Clause 7 below.
Sample 1
SOFTWARE UPDATES/SERVICE. The Contractor shall provide software service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. Installation of any software/updates shall be performed by a factory trained technician. The Contractor shall provide an electronic report to the TPOC per the within one (1) day after successful performance of software updates. This report must also include the reason for the updates, and any effect it may have on equipment operation.
Sample 1
AutoNDA by SimpleDocs
SOFTWARE UPDATES/SERVICE. The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am- 9pm), excluding Federal holidays. REVVITY SIGNATURE SERVICE PLAN 1. One Preventive Maintenance (PM) visit per 12 month 2. On site repairs by qualified Field Service Engineer (includes general replacement parts, labor, travel) Step 1. Diagnose issues by a qualified service engineer via online diagnostic tests, or/by email, typically conducted within 24-48 business hours. Step 2. Schedule onsite repair visit. Step 3. Conduct onsite repair, re-calibration. 3. Remote online support, phone and email support 4. New Celigo software upgrade during preventive maintenance visit
Sample 1
SOFTWARE UPDATES/SERVICE. 28 8. Third Party Support and Maintenance Service......................................... 29 Schedule 1 - Supplier performance parameters for the Remedial Maintenance Services......
Sample 1

Related to SOFTWARE UPDATES/SERVICE

  • Software Updates XXXXX agrees to keep current with software licensed from Skyward and will install new versions on a timeline approved by XXXXX governance. This timeline will be communicated by NWRDC to the Districts.

  • Software Warranty We warrant that the Tyler Software will perform without Defects during the term of this Agreement. If the Tyler Software does not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the maintenance and support process set forth in Section C(9), below, the SLA and our then current Support Call Process.

  • Antivirus software All workstations, laptops and other systems that process and/or store PHI COUNTY discloses to CONTRACTOR or CONTRACTOR creates, receives, maintains, or transmits on behalf of COUNTY must have installed and actively use comprehensive anti-virus software solution with automatic updates scheduled at least daily.

  • Embedded Software To the extent any goods contain Embedded Software (defined below) that is not Buyer’s Property, no title to such Embedded Software shall pass to Buyer, and Supplier shall grant Buyer, its customers and all other users a non-exclusive worldwide, irrevocable, perpetual, royalty-free right to use, load, install, execute, demonstrate, market, test, resell, sublicense and distribute such Embedded Software as an integral part of such goods or for servicing the goods (the “Buyer-Required License”). If such Embedded Software or any part thereof is owned by a third party, prior to delivery, Supplier shall obtain the Buyer-Required License from such third-party owner. “Embedded Software” means software necessary for operation of goods and embedded in and delivered as an integral part of goods.

  • Licensed Software Computer program(s) provided by Contractor in connection with the Deliverables, subject to Section 14 of this Contract.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!