Common use of Solution of Disputes Clause in Contracts

Solution of Disputes. 11.1. The Parties will take all necessary measures for the solution of disputable points by means of friendly consultation on good will. 11.2. Disputes between the Parties that can not be settled by negotiations will be reviewed as pre-action protocols. Claims (applications, complaints and other similar appeals, hereinafter jointly referred to as “claims”) have to be sent to each Party either by registered post with the notification of delivery, scanned documents - via email; by express mail, or delivered in person in return for a signature using the postal address of the Client specified in the "Profile" section of the Cabinet, and the postal address of the Company specified in the Customer Agreement. 11.3. Claims are reviewed: a) By the Company – within thirty days after the date of receipt, or in fifteen days in case the Claim does not require further investigation and verification; b) By the Client - within fifteen days from the date of receipt; c) The Company has the right to require additional documents and information from the addressed entity (hereinafter: the “Applicant") in the process of considering the Claim, the time for consideration of the Claim will therefore increase for the period of submission of the documents, but for no longer than ten days. 11.4. The Company does not consider anonymous Claims, i.e. Claims that do not contain information about of the Applicant. 11.5. The Company has a right to dismiss the claim if it is submitted for the second time, i.e. contains no new information whereas all outlined arguments have been fully and impartially examined and the applicant has received an answer. The notice of dismissing the claim with the reference to the previously given answer are sent to the applicant simultaneously. 11.6. Disputes, which cannot be solved under the pre-action protocol, are entitled to solution by judicial process in accordance with the legal system of Great Britain.