Common use of Speed, Service Management and Limitations Clause in Contracts

Speed, Service Management and Limitations. Wireless Failover Equipment can limit expected and actual HSD speeds, even when the Wireless Failover Service is not engaged. Devices connected to the Wireless Failover Equipment cannot receive Gig speed. Expected wired download speed for 1Gbps speed is limited to approximately 800Mbps to 850Mbps under normal operation. When Wireless Failover is engaged, speed is limited further to peak download of 150Mbps (LTE)/42.4Mbps in areas where 4G is not available, and peak upload 50Mbps (LTE)/5.76Mbps in areas where 4G is not available. Speeds are not guaranteed. Limited Wireless Failover Service speeds may not support certain functions or services, such as video products, including video surveillance and TV service. WOW! may manage Wireless Failover traffic, which may reduce speed or functionality in certain circumstances. For example, WOW! may (i) block certain types of traffic for a Failover customer's data service while on the LTE Service; and/or (ii) limit, throttle or shut down the Wireless Failover Service when the customer's data service reaches certain limits imposed by WOW!, to help extend available Wireless Failover Service.