Common use of Statements and Queries Clause in Contracts

Statements and Queries. a. Statements will normally be provided or made available to You in the manner set out in Section B in respect of each billing period (intervals of approximately one (1) month). Statements will only be provided or made available to You if there has been activity under the relevant Programme in the respective billing period. b. Statements for all Cards will normally be provided or made available to You only. On your written request to us, Statements can be provided or made available to Cardmembers instead of You for the Corporate Card Programme. c. Unless we agree otherwise, Statements will be made available: i) For the Corporate Card, Business Travel Account and, Travel Manager Lodge Account - through the Online Service; and ii) For the Corporate Purchasing Card, Corporate Purchasing Account and vPayment Account in paper form or in the form of an electronic data file(s), (together with any related management information that we agree to provide You from time to time). d. You must ensure that Statements are reviewed for accuracy and completeness. You must inform us immediately if You or an Account User has a query about any Charge or other amount appearing in a Statement or any credit missing from the Statement. If we request, You must promptly provide us with written confirmation of a query and any information we may reasonably require that relates to the query. e. You must settle each Statement in full in accordance with the payment terms applicable to the Programme(s) in which You participate as set out in this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)). f. Applicable to Card Account, vPayment Account, Business Travel Account and Travel Manager Lodge Account only: g. If You fail to receive or access a Statement for any reason whatsoever, this shall not affect your obligation to make payment in accordance with the terms of this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)). You must contact us to obtain the relevant payment information by alternative means if You are unable to access or have not received a Statement.

Statements and Queries. a. Statements Unless the Card is subject to “Full Corporate Liability” as described in the “Liability for Charges” section of this Agreement and Your Company is responsible for centrally settling payment of your Account with us, we will normally be provided or made make available to You you, in the manner set out in Section B the “Communicating with You” section of this Agreement, Statements periodically and at least once a month if there has been any Account activity. Unless we agree with Your Company otherwise, if you enrol in, or if we enrol you automatically in, our Online Statement Service your Statement is available to you online. We may also make your Statement available via the Programme Administrator. Terms and conditions apply to your use of our Online Statement Service and are set out in respect the “Online Statement Service” section of this Agreement. Your Statement will show important information about your Account, such as the outstanding balance on the last day of the Statement period, the payment due, the payment due date, the currency conversion rate and applicable fees and will include Charges made by you. b. Always check each billing period (intervals Statement for accuracy and contact us as soon as possible if you need more information about a Charge on any Statement. If you have a question about or a concern with your Statement or any Charge on it, inform us immediately by contacting us through the Programme Administrator or directly on the number provided in the “Lost/Stolen Cards, Incorrectly Executed Transactions and Misuse of approximately Your Account” section of this Agreement. We will normally expect this to be within one (1) month). Statements will only be provided or made available to You if there has been activity under the relevant Programme in the respective billing period. b. Statements for all Cards will normally be provided or made available to You only. On month of receipt of your written request to us, Statements can be provided or made available to Cardmembers instead of You for the Corporate Card ProgrammeStatement. c. Unless we agree otherwiseIf you or Your Company does not query a Charge that you believe is unauthorised or incorrectly executed within this period, Statements will be made available: i) For the Corporate Card, Business Travel Account and, Travel Manager Lodge Account - through the Online Service; and ii) For the Corporate Purchasing Card, Corporate Purchasing Account and vPayment Account in paper form or in some cases within up to thirteen (13) months, you and/or Your Company, dependent on which liability structure is chosen for the form Account (please see the “Liability for Charges” section of an electronic data file(sthis Agreement), (together with any related management information that we agree to provide You from time to time). d. You must ensure that Statements are reviewed may be liable for accuracy and completeness. You must inform us immediately if You this unauthorised or an Account User has a query about any Charge or other amount appearing in a Statement or any credit missing from the Statementincorrectly executed Charge. If we request, You must you agree to promptly provide us with written confirmation of a query your question or concern and any information we may reasonably require that relates to the queryyour question or concern. e. d. You must settle each agree we may send you notices, including notices of variation of this Agreement, with your Statement in full in accordance with the payment terms applicable to the Programme(s) in which You participate as set out in this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)whether online or paper copy). f. Applicable to Card Account, vPayment Account, Business Travel Account and Travel Manager Lodge Account only: g. If You fail to receive or access a Statement for any reason whatsoever, this shall not affect your obligation to make payment in accordance with the terms of this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)). You must contact us to obtain the relevant payment information by alternative means if You are unable to access or have not received a Statement.

Statements and Queries. a. Statements will normally be provided or made available to You in the manner set out in Section B in respect of each billing period (intervals of approximately one (1) month). Statements will only be provided or made available to You if there has been activity under the relevant Programme in the respective billing period. b. Statements for all Cards will normally be provided or made available to You only. On your written request to us, Statements can be provided or made available to Cardmembers instead of You for the Corporate Card Programme. c. Unless we agree otherwise, Statements will be made available: i) For the Corporate Card, available for Business Travel Account and, Travel Manager Lodge Account - Programme through the Online Service; and ii) For the Corporate Purchasing Card, Corporate Purchasing Account and vPayment Account in paper form or in the form of an electronic data file(s), (together with any related management information that we agree to provide You from time to time).; d. You must ensure that Statements are reviewed for accuracy and completeness. You must inform us immediately if You or an Account User has a query about any Charge or other amount appearing in a Statement or any credit missing from the Statement. If we request, You must promptly provide us with written confirmation of a query and any information we may reasonably require that relates to the query. e. You must settle each Statement in full in accordance with the payment terms applicable to the Programme(s) in which You participate as set out in this Agreement (Section A, clause 16 15 and Section B in respect of the relevant Programme(s)). f. Applicable Claims in respect of unauthorised or incorrectly executed Charges or missing credits in a Statement will be excluded and can no longer be raised by You after a period of one (1) month from the Statement date. This shall not apply if you were prevented from meeting the one month notice period through no fault of your own. For the avoidance of doubt, You must settle any Charges in respect of which You have raised a query. If we determine that your query is valid, we will apply a credit to Card the relevant Account, vPayment Account, Business Travel Account and Travel Manager Lodge Account only:. Credits will appear on your Statement. g. If You fail to receive or access a Statement for any reason whatsoever, this shall not affect your obligation to make payment in accordance with the terms of this Agreement (Section A, clause 16 15 and Section B in respect of the relevant Programme(s)). You must contact us to obtain the relevant payment information by alternative means if You are unable to access or have not received a Statement.

Statements and Queries. a. Statements will normally be provided or made available to You in the manner set out in Section B in respect of each billing period (intervals of approximately one (1) month). Statements will only be provided or made available to You if there has been activity under the relevant Programme in the respective billing period. b. Statements for all Cards will normally be provided or made available to You only. On your written request to us, Statements can be provided or made available to Cardmembers instead of You for the Corporate Card Programme. b. Statements for all Cards will normally be provided or made available to You only. Corporate Card and Business Travel Account c. Unless we agree otherwise, Statements will be made available:: and i) For the Corporate Card, Business Travel Account and, Travel Manager Lodge Account - through the Online Service; Corporate Purchasing Account and ii) For the Corporate Purchasing Card, Corporate Purchasing Account and vPayment Account in paper form or in the form of an electronic data file(s), (together with any related management information that we agree to provide You from time to time).. the Online Service; d. You must ensure that Statements are reviewed for accuracy and completeness. You must inform us immediately if You or an Account User has a query about any Charge or other amount appearing in a Statement or any credit missing from the Statement. If we request, You must promptly provide us with written confirmation of a query and any information we may reasonably require that relates to the query. e. You must settle each Statement in full in accordance with the payment terms applicable to the Programme(s) in which You participate as set out in this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)). f. Applicable to Card Account, vPayment Account, Business Travel Account and Travel Manager Lodge Account only:to g. If You fail to receive or access a Statement Statement, for any reason whatsoeverbeyond our control, this shall not affect your obligation to make payment in accordance with the terms of this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)). You must contact us to obtain the relevant payment information by alternative means if You are unable to access or have not received a Statement.

Statements and Queries. a. Statements will normally be provided or made available to You in the manner set out in Section B in respect of each billing period (intervals of approximately one (1) month). Statements will only be provided or made available to You if there has been activity under the relevant Programme in the respective billing period. b. Statements for all Cards will normally be provided or made available to You only. On your written request to us, Statements can be provided or made available to Cardmembers instead of You for the Corporate Card Programme. c. Unless we agree otherwise, Statements will be made available: i) For the Corporate Card, Card and Business Travel Account and, Travel Manager Lodge Account - through the Online Service; and ii) For the Corporate Purchasing Card, Corporate Purchasing Account and vPayment Account in paper form or in the form of an electronic data file(s), (together with any related management information that we agree to provide You from time to time). d. You must ensure that Statements are reviewed for accuracy and completeness. You must inform us immediately if You or an Account User has a query about any Charge or other amount appearing in a Statement or any credit missing from the Statement. If we request, You must promptly provide us with written confirmation of a query and any information we may reasonably require that relates to the query. e. You must settle each Statement in full in accordance with the payment terms applicable to the Programme(s) in which You participate as set out in this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)). f. Applicable to Card AccountAccounts, vPayment Account, Accounts and Business Travel Account and Travel Manager Lodge Account Accounts only: g. If You fail to receive or access a Statement Statement, for any reason whatsoeverbeyond our control, this shall not affect your obligation to make payment in accordance with the terms of this Agreement (Section A, clause 16 and Section B in respect of the relevant Programme(s)). You must contact us to obtain the relevant payment information by alternative means if You are unable to access or have not received a Statement.