Common use of Statements and Queries Clause in Contracts

Statements and Queries. a. You must ensure that the Authorised User notifies us immediately upon becoming aware of any query the Authorised User may have about any Charge or any transaction data in a Statement or any credit missing from it. Neither You nor the Authorised User may raise any claims in respect of unauthorised or incorrectly executed Charges or missing credits in a Statement after a period of one (1) month from the Statement date. If You fail to contest the accuracy of the Statement or the debit entries within such period after the Statement has been made available, claims and objections to the debit entries (such as, for example, demands for reimbursement) shall be excluded. If we request, You must promptly provide or must procure that the Authorised User promptly provides us with written confirmation of the query. b. You will instruct the Authorised User to keep us up to date with his/her name, e-mail addresses, residential address, postal mailing address and phone numbers. You must procure that the Authorised User notifies us immediately of any change of Authorised User contact details. We are not responsible for expenses or extra cost (penalty interests, collection fees) or any other damages to You, if You have neglected your obligation to inform us of changed information. c. If we permit You access to Statements via the Online Service and if You have named the Authorised User as someone with access rights, the Authorised User will be assigned a user ID and password (called Security Information). The Security Information is personal and confidential to the Authorised User. You must ensure that the Authorised User keeps the Security Information strictly confidential. You shall instruct the Authorised User not to allow other persons to access the Online Service using the Security Information.

Statements and Queries. a. You must ensure that the Authorised User notifies us Us immediately upon becoming aware of any query the Authorised User may have about any Charge or any transaction data details in a Statement or any credit missing miss- ing from it. Neither You nor the Authorised User may raise any claims in respect of concerning unauthorised or incorrectly executed Charges or missing credits in a Statement after a period of one (1) month from the Statement State- ment date. If You fail to contest the accuracy of the Statement or the debit entries within such that period after the Statement has been made availableavail- able, claims and objections to the debit entries (such as, for example, demands for reimbursement) shall will be excluded. If we so request, You must promptly provide or must procure ensure that the Authorised User promptly provides us Us with written confirmation of the query. b. You will instruct the Authorised User to keep us Us up to date with his/her their name, e-mail email addresses, residential home address, postal mailing address and phone numbersnum- bers. You must procure that ensure the Authorised User notifies us immediately of any change of in the Authorised User User’s contact details. We are not responsible liable for extra expenses or extra cost (penalty interestsinterest, collection fees) or any other damages to You, detriment You incur if You have neglected your obligation neglect to inform us of changed informationa change in contact details. c. If we permit allow You to access to Statements via through the Online Service and if You have named appointed the Authorised User as someone a person with access rights, the Authorised User will be assigned a user ID and password (called known as Security Information). The Security Information is personal and confidential to the Authorised User. You must ensure that the Authorised User keeps the Security Information strictly confidential. You shall will instruct the Authorised User not to allow other persons to access the Online Service using the Security Information.