Std Perf & Acc. FAILURE TO MEET STANDARD OF PERFORMANCE. If the services and materials do not meet the Standard of Performance during the first period of Acceptance Testing, Purchaser at its sole option may continue on a day-to-day basis until the Standard of Performance has been met, or terminate the Purchase Order/SOW without penalty, or demand replacement materials or services and/or corrections from the Bidder at no additional cost and continue the Acceptance Testing for an additional fifteen (15) consecutive calendar days after receipt of replacement materials. Purchaser’s option to terminate the Purchase Order/SOW must remain in effect until exercised or until such time as the Acceptance Testing is successfully completed. Bidder must pay all costs related to the preparation and shipping of materials returned pursuant to this section. Purchaser’s option to declare Bidder in breach and terminate this Order must not be waived by Purchaser’s decision to continue Acceptance Testing beyond the delineated testing period. MANDATORY Fully Meets 14.8 Std Perf & Acc. WRITTEN NOTICE OF ACCEPTANCE. Purchaser, at its sole discretion, will determine whether the services and materials have successfully completed Acceptance Testing. Bidder must not xxxx Purchaser until this Standard of Performance is met. Upon successful completion of the Acceptance Testing, Purchaser will provide a written notice of a successful Acceptance Testing to the Bidder’s Project Manager. MANDATORY Fully Meets 14.9 Std Perf & Acc. BIDDER SUPPORT. Bidder must provide support for the period up to the issuance of Acceptance by Purchaser. This support must include troubleshooting, the correction of any bugs or deficiencies, and the resolution of any operating problems. During this period, Bidder will provide, at no additional cost, unlimited technical support by telephone. If a problem cannot be resolved within forty-eight (48) hours of Purchaser’s initial notification, Bidder must provide at no additional cost onsite service and support to resolve the problem. MANDATORY Fully Meets 14.10 Std Perf & Acc. ESCALATION PROCEDURES Bidder must submit an escalation procedure, providing trouble escalation for normal and emergency events. Bidder is required to submit updated escalation procedures upon any change. Written Response Required. Provide contact names and titles, with appropriate time intervals and point(s) of contact for unresolved service problems. Bidder is required to submit updated escalation procedures upon any change. MANDATORY SCORED Fully Meets 1st: Xxxx Xxxxx - Project Manager, xxxx.xxxxx@xxxxxxx.xxx 2nd: Xxxx Xxxxx - LBU Director, \xxxx.xxxxx@xxxxxxx.xxx 15.0 Wnty. WARRANTY: 15.1 Wnty. Bidder warrants that the materials must be new, of the latest design, of good quality, free of defects, fit and safe for the intended purposes, free from defects in materials and workmanship, and must be produced and delivered in full compliance with applicable law and in conformance with the Master Contract and Purchase Order/SOW (including EIA/TIA Category Certifications for cables and termination components). All materials and work not in conformance with the Master Contract, and Purchase Order/SOW and EIA/TIA Category Certifications for cables and termination components must be replaced free-of-charge to Purchaser during the base-offer warranty period, commencing upon the first day after the Acceptance Date. MANDATORY Fully Meets 15.2 Wnty. During the Warranty Period, Bidder must adjust, repair, or replace all materials that are defective or not performing in conformance with the specifications. All costs for such adjustments, repairs, or replacements, including all costs for replacing parts or units and their installation and any transportation and delivery fees, must be at Bidder’s expense. Any defective materials must be repaired or replaced for Purchaser so that it conforms to the specifications of the Master Contract and Purchase Order/SOW. MANDATORY Fully Meets 15.3 Wnty. Bidder agrees that all warranty service provided hereunder must be performed by Manufacturer- trained, certified, and authorized technicians. Bidder further agrees to act as the sole point of contact for warranty service. Bidder warrants that it has or will obtain and pass through to Purchaser any and all warranties obtained or available from the Original Equipment Manufacturer (OEM), including any replacement, upgraded, or additional materials warranties. MANDATORY Fully Meets 15.4
Appears in 1 contract
Samples: apps.des.wa.gov
Std Perf & Acc. FAILURE TO MEET STANDARD OF PERFORMANCE. If the services and materials do not meet the Standard of Performance during the first period of Acceptance Testing, Purchaser at its sole option may continue on a day-to-day basis until the Standard of Performance has been met, or terminate the Purchase Order/SOW without penalty, or demand replacement materials or services and/or corrections from the Bidder at no additional cost and continue the Acceptance Testing for an additional fifteen (15) consecutive calendar days after receipt of replacement materials. Purchaser’s option to terminate the Purchase Order/SOW must remain in effect until exercised or until such time as the Acceptance Testing is successfully completed. Bidder must pay all costs related to the preparation and shipping of materials returned pursuant to this section. Purchaser’s option to declare Bidder in breach and terminate this Order must not be waived by Purchaser’s decision to continue Acceptance Testing beyond the delineated testing period. MANDATORY Fully Meets 14.8 Std Perf & Acc. WRITTEN NOTICE OF ACCEPTANCE. Purchaser, at its sole discretion, will determine whether the services and materials have successfully completed Acceptance Testing. Bidder must not xxxx Purchaser until this Standard of Performance is met. Upon successful completion of the Acceptance Testing, Purchaser will provide a written notice of a successful Acceptance Testing to the Bidder’s Project Manager. MANDATORY Fully Meets 14.9 Std Perf & Acc. BIDDER SUPPORT. Bidder must provide support for the period up to the issuance of Acceptance by Purchaser. This support must include troubleshooting, the correction of any bugs or deficiencies, and the resolution of any operating problems. During this period, Bidder will provide, at no additional cost, unlimited technical support by telephone. If a problem cannot be resolved within forty-eight (48) hours of Purchaser’s initial notification, Bidder must provide at no additional cost onsite service and support to resolve the problem. MANDATORY Fully Meets 14.10 Std Perf & Acc. ESCALATION PROCEDURES Bidder must submit an escalation procedure, providing trouble escalation for normal and emergency events. Bidder is required to submit updated escalation procedures upon any change. Written Response Required. Provide contact names and titles, with appropriate time intervals and point(s) of contact for unresolved service problems. Bidder is required to submit updated escalation procedures upon any change. MANDATORY SCORED Fully Meets 1stNormal Service: Xxxx Call our office (000) 000-0000 during normal business hours and ask for the account manager Xxxxx - Project ManagerXxxxxx extension 232 or put in an email request to him at xxxxx.xxxxxx@xxxxxxxxxxxxx.xxx. If your request goes unanswered for 24 hours call the office manager Xxxxx Xxxxx Extension 233 at the same number. She will take your request and arrange a service call. If you are unable to reach her for any reason dial 0 for the operator and Xxxxx Person, xxxx.xxxxx@xxxxxxx.xxx 2nd: Xxxx Xxxxx - LBU DirectorManager Assistant, \xxxx.xxxxx@xxxxxxx.xxx will process your request. For emergency response please email XXX@xxxxxxxxxxxx.xxx. 15.0 Wnty. WARRANTY: 15.1 Wnty. Bidder warrants that the materials must be new, of the latest design, of good quality, free of defects, fit and safe for the intended purposes, free from defects in materials and workmanship, and must be produced and delivered in full compliance with applicable law and in conformance with the Master Contract and Purchase Order/SOW (including EIA/TIA Category Certifications for cables and termination components). All materials and work not in conformance with the Master Contract, and Purchase Order/SOW and EIA/TIA Category Certifications for cables and termination components must be replaced free-of-charge to Purchaser during the base-offer warranty period, commencing upon the first day after the Acceptance Date. MANDATORY Fully Meets 15.2 Wnty. During the Warranty Period, Bidder must adjust, repair, or replace all materials that are defective or not performing in conformance with the specifications. All costs for such adjustments, repairs, or replacements, including all costs for replacing parts or units and their installation and any transportation and delivery fees, must be at Bidder’s expense. Any defective materials must be repaired or replaced for Purchaser so that it conforms to the specifications of the Master Contract and Purchase Order/SOW. MANDATORY Fully Meets Written Response Required 15.3 Wnty. Bidder agrees that all warranty service provided hereunder must be performed by Manufacturer- trained, certified, and authorized technicians. Bidder further agrees to act as the sole point of contact for warranty service. Bidder warrants that it has or will obtain and pass through to Purchaser any and all warranties obtained or available from the Original Equipment Manufacturer (OEM), including any replacement, upgraded, or additional materials warranties. MANDATORY Fully Meets 15.415.4 Wnty. Goods Warranty. The base-offer warranty period for the building wiring system must be a minimum of twelve (12) months, and can be increased by the Purchase Order/SOW which must start on the “Acceptance Date.” MANDATORY Fully Meets 15.5 Wnty. Services Warranty. Bidder will warranty the services provided under the resulting Master Contract. Bidder will provide a minimum of twelve (12) months Services warranty from the time of acceptance by Purchaser for installed/repaired materials including basic common equipment, terminal equipment and all other ancillary equipment. Bidder provided Services warranty will be carried over into 5.3 of resulting Master Contract. Written Response Required: Please detail warranty provided on services including # months covered in Warranty Period. MANDATORY SCORED Fully Meets Milne Electric Inc. warranties parts and labor for 12 months commencing upon project completion. 15.6 Wnty. Technical Support. Bidder must provide Technical Support and Service Desk for reporting warranty issues and for trouble-shooting problems. Bidder’s Technical Support and Service Desk can be reached at the number identified during normal business hours (8:00-5:00, M-F), at a minimum. After hours Support Services is preferred. Written Response Required. Bidder’s Technical Support Services can be reached at (to be filled in by Bidder). Indicate if have after hours phone number, and hours available, that Purchasers can reach Support Services after normal business hours. MANDATORY SCORED Fully Meets Send email to XXX@xxxxxxxxxxxxx.xxx during normal business hours (6:00-430, M-F) and after hours including Saturday and Sunday. Milne does not have after hours service support and recommends emailing XXX@xxxxxxxxxxxx.xxx or calling the following: Xxxxx Xxxxxx 000-000-0000, Xxxxxx Xxxxxxx 000-000-0000, Xxxx Xxxx 000-000-0000 or Xxxx Xxxxxxx 000-000-0000. 16.0 Mat. Maint. MATERIALS MAINTENANCE: 16.1 Mat. Maint. Non-emergency maintenance/repair callback response time during warranty will be within eight (8) Business Hours after notification. On-Site response time to routine maintenance/repair requests such as Moves, Adds, and Changes (MACs) must be within three (3) Business Days of request, unless otherwise negotiated by Purchaser and Bidder. Routine maintenance/repair will be performed during Business Hours. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. Written Response Required MANDATORY SCORED Fully Meets Milne Agknowledges and will comply. 16.2 Mat. Maint. Emergency on-site maintenance/repair response time during warranty will be within two (2) hours, twenty-four (24) hours per day, seven (7) days per week, including holidays. Time to correct an emergency situation must not exceed eight (8) hours after notification. Emergency maintenance applies to: (i) Failure of signaling; (ii) Failure of power supply; and (iii) Failure of any terminals deemed critical by Purchaser to the functioning of Purchaser’s business functions. Written Response Required MANDATORY SCORED Fully Meets Milne Agknowledges and will comply. 16.3 Mat. Maint. Purchaser may impose liquidated damages as part of their Purchase Order/SOW for each “late” hour or part thereof (prorated in whole minutes) beginning with the time of notification and ending with the time of arrival, if Bidder’s maintenance personnel fail to meet response times identified above. MANDATORY Fully Meets 16.4 Mat. Maint. Any work or upgrade that may affect service must be coordinated with Purchaser’s coordinator a minimum of 48 hours in advance. Maintenance and upgrades that might affect service will not be conducted during Business Hours without Purchaser’s prior written approval. MANDATORY Fully Meets 16.5 Mat. Maint. Purchaser agrees that Bidder will not be liable for any damages caused by Purchaser’s actions or failure of Purchaser to fulfill any of its responsibilities for site installation. MANDATORY Fully Meets 16.6 Mat. Maint. Bidder personnel responding to maintenance calls, repairing or servicing the system must be Manufacturer-certified to work on the materials. MANDATORY Fully Meets 16.7 Mat. Maint. Bidder must maintain a log on Purchaser’s premises that details repairs, maintenance and upgrades to the system. The log must be available for inspection by Purchaser and/or DES upon request. MANDATORY Fully Meets 16.8 Mat. Maint. Purchaser must provide Bidder access to the system to perform maintenance service. MANDATORY Fully Meets 16.9 Mat. Maint. When on-site, Bidder must report to Purchaser’s designated coordinator prior to and after each service call. MANDATORY Fully Meets 16.10 Mat. Maint. Upon completion of each maintenance call, Bidder must furnish a maintenance activity report to Purchaser, which must include, as a minimum, the following: • Date and time notified. • Date and time of arrival. • Type and serial number(s) of machine(s). • Time spent for repair. • Description of malfunction. • List of parts replaced. • Additional charges, if applicable. MANDATORY Fully Meets 16.11 Mat. Maint. There must be no additional maintenance charges for: • Replacement parts. • Remedial maintenance required within a forty-eight (48) hour period due to recurrence of the same malfunction. • Time spent by maintenance personnel after arrival at the site awaiting the arrival of additional maintenance personnel and/or delivery of parts, tools or other required material. MANDATORY Fully Meets 16.12 Mat. Maint. In cases where Bidder does not respond within the required time, Purchaser must have the option of acquiring repair from another manufacturer-certified source and Bidder must be responsible for full reimbursement of costs incurred by Purchaser. Maintenance by another manufacturer- certified source when Bidder has failed to respond will not constitute grounds to void the warranty. MANDATORY Fully Meets 17.0
Appears in 1 contract
Samples: Master Contract
Std Perf & Acc. FAILURE TO MEET STANDARD OF PERFORMANCE. If the services and materials do not meet the Standard of Performance during the first period of Acceptance Testing, Purchaser at its sole option may continue on a day-to-day basis until the Standard of Performance has been met, or terminate the Purchase Order/SOW without penalty, or demand replacement materials or services and/or corrections from the Bidder at no additional cost and continue the Acceptance Testing for an additional fifteen (15) consecutive calendar days after receipt of replacement materials. Purchaser’s option to terminate the Purchase Order/SOW must remain in effect until exercised or until such time as the Acceptance Testing is successfully completed. Bidder must pay all costs related to the preparation and shipping of materials returned pursuant to this section. Purchaser’s option to declare Bidder in breach and terminate this Order must not be waived by Purchaser’s decision to continue Acceptance Testing beyond the delineated testing period. MANDATORY Fully Meets 14.8 Std Perf & Acc. WRITTEN NOTICE OF ACCEPTANCE. Purchaser, at its sole discretion, will determine whether the services and materials have successfully completed Acceptance Testing. Bidder must not xxxx bill Purchaser until this Standard of Performance is met. Upon successful completion of the Acceptance Testing, Purchaser will provide a written notice of a successful Acceptance Testing to the Bidder’s Project Manager. MANDATORY Fully Meets 14.9 Std Perf & Acc. BIDDER SUPPORT. Bidder must provide support for the period up to the issuance of Acceptance by Purchaser. This support must include troubleshooting, the correction of any bugs or deficiencies, and the resolution of any operating problems. During this period, Bidder will provide, at no additional cost, unlimited technical support by telephone. If a problem cannot be resolved within forty-eight (48) hours of Purchaser’s initial notification, Bidder must provide at no additional cost onsite service and support to resolve the problem. MANDATORY Fully Meets 14.10 Std Perf & Acc. ESCALATION PROCEDURES Bidder must submit an escalation procedure, providing trouble escalation for normal and emergency events. Bidder is required to submit updated escalation procedures upon any change. Written Response Required. Provide contact names and titles, with appropriate time intervals and point(s) of contact for unresolved service problems. Bidder is required to submit updated escalation procedures upon any change. MANDATORY SCORED Fully Meets 1st: Xxxx Xxxxx - Project ManagerLEVERAGE runs a 24x6x365 Service Desk with highly standardized response times. Our Escalation process consists of 4 escalation levels P1 to P4, xxxx.xxxxx@xxxxxxx.xxx 2nd: Xxxx Xxxxx - LBU Director, \xxxx.xxxxx@xxxxxxx.xxx and is outlined in the attached Exhibit "Leverage Escalation Guide" 15.0 Wnty. WARRANTY: 15.1 Wnty. Bidder warrants that the materials must be new, of the latest design, of good quality, free of defects, fit and safe for the intended purposes, free from defects in materials and workmanship, and must be produced and delivered in full compliance with applicable law and in conformance with the Master Contract and Purchase Order/SOW (including EIA/TIA Category Certifications for cables and termination components). All materials and work not in conformance with the Master Contract, and Purchase Order/SOW and EIA/TIA Category Certifications for cables and termination components must be replaced free-of-charge to Purchaser during the base-offer warranty period, commencing upon the first day after the Acceptance Date. MANDATORY Fully Meets Written Response Required 15.2 Wnty. During the Warranty Period, Bidder must adjust, repair, or replace all materials that are defective or not performing in conformance with the specifications. All costs for such adjustments, repairs, or replacements, including all costs for replacing parts or units and their installation and any transportation and delivery fees, must be at Bidder’s expense. Any defective materials must be repaired or replaced for Purchaser so that it conforms to the specifications of the Master Contract and Purchase Order/SOW. MANDATORY Fully Meets 15.3 Wnty. Bidder Xxxxxx agrees that all warranty service provided hereunder must be performed by Manufacturer- trained, certified, and authorized technicians. Bidder Xxxxxx further agrees to act as the sole point of contact for warranty service. Bidder warrants that it has or will obtain and pass through to Purchaser any and all warranties obtained or available from the Original Equipment Manufacturer (OEM), including any replacement, upgraded, or additional materials warranties. MANDATORY Fully Meets 15.4
Appears in 1 contract
Samples: apps.des.wa.gov
Std Perf & Acc. FAILURE TO MEET STANDARD OF PERFORMANCE. If the services and materials do not meet the Standard of Performance during the first period of Acceptance Testing, Purchaser at its sole option may continue on a day-to-day basis until the Standard of Performance has been met, or terminate the Purchase Order/SOW without penalty, or demand replacement materials or services and/or corrections from the Bidder at no additional cost and continue the Acceptance Testing for an additional fifteen (15) consecutive calendar days after receipt of replacement materials. Purchaser’s option to terminate the Purchase Order/SOW must remain in effect until exercised or until such time as the Acceptance Testing is successfully completed. Bidder must pay all costs related to the preparation and shipping of materials returned pursuant to this section. Purchaser’s option to declare Bidder in breach and terminate this Order must not be waived by Purchaser’s decision to continue Acceptance Testing beyond the delineated testing period. MANDATORY Fully Meets 14.8 Std Perf & Acc. WRITTEN NOTICE OF ACCEPTANCE. Purchaser, at its sole discretion, will determine whether the services and materials have successfully completed Acceptance Testing. Bidder must not xxxx Purchaser until this Standard of Performance is met. Upon successful completion of the Acceptance Testing, Purchaser will provide a written notice of a successful Acceptance Testing to the Bidder’s Project Manager. MANDATORY Fully Meets 14.9 Std Perf & Acc. BIDDER SUPPORT. Bidder must provide support for the period up to the issuance of Acceptance by Purchaser. This support must include troubleshooting, the correction of any bugs or deficiencies, and the resolution of any operating problems. During this period, Bidder will provide, at no additional cost, unlimited technical support by telephone. If a problem cannot be resolved within forty-eight (48) hours of Purchaser’s initial notification, Bidder must provide at no additional cost onsite service and support to resolve the problem. MANDATORY Fully Meets 14.10 Std Perf & Acc. ESCALATION PROCEDURES Bidder must submit an escalation procedure, providing trouble escalation for normal and emergency events. Bidder is required to submit updated escalation procedures upon any change. Written Response Required. Provide contact names and titles, with appropriate time intervals and point(s) of contact for unresolved service problems. Bidder is required to submit updated escalation procedures upon any change. MANDATORY SCORED Fully Meets 1stDue to the critical nature of the telecommunications networks that Interwest supports, we maintain on-call support 24/7/365. The standard procedure is to call our main office, 800-759-3960 and request an emergency response. We commit to a 15-minute response to all emergency support calls 24/7/365. Key employee contacts with direct numbers and order of escalation are listed below if further escalation becomes necessary. 1. Xxx Xxxxxxx: Vice President: 000-000-0000 2. Xxxx Xxxxx - Project Xxxxxx: Operations Manager, xxxx.xxxxx@xxxxxxx.xxx 2nd: Xxxx Xxxxx - LBU Director, \xxxx.xxxxx@xxxxxxx.xxx 000-000-0000 3. Aren Magnussen: President: 000-000-0000 15.0 Wnty. WARRANTY: 15.1 Wnty. Bidder warrants that the materials must be new, of the latest design, of good quality, free of defects, fit and safe for the intended purposes, free from defects in materials and workmanship, and must be produced and delivered in full compliance with applicable law and in conformance with the Master Contract and Purchase Order/SOW (including EIA/TIA Category Certifications for cables and termination components). All materials and work not in conformance with the Master Contract, and Purchase Order/SOW and EIA/TIA Category Certifications for cables and termination components must be replaced free-of-charge to Purchaser during the base-offer warranty period, commencing upon the first day after the Acceptance Date. MANDATORY Fully Meets Written Response Required 15.2 Wnty. During the Warranty Period, Bidder must adjust, repair, or replace all materials that are defective or not performing in conformance with the specifications. All costs for such adjustments, repairs, or replacements, including all costs for replacing parts or units and their installation and any transportation and delivery fees, must be at Bidder’s expense. Any defective materials must be repaired or replaced for Purchaser so that it conforms to the specifications of the Master Contract and Purchase Order/SOW. MANDATORY Fully Meets 15.3 Wnty. Bidder agrees that all warranty service provided hereunder must be performed by Manufacturer- trained, certified, and authorized technicians. Bidder further agrees to act as the sole point of contact for warranty service. Bidder warrants that it has or will obtain and pass through to Purchaser any and all warranties obtained or available from the Original Equipment Manufacturer (OEM), including any replacement, upgraded, or additional materials warranties. MANDATORY Fully Meets 15.4
Appears in 1 contract
Samples: apps.des.wa.gov
Std Perf & Acc. FAILURE TO MEET STANDARD OF PERFORMANCE. If the services and materials do not meet the Standard of Performance during the first period of Acceptance Testing, Purchaser at its sole option may continue on a day-to-day basis until the Standard of Performance has been met, or terminate the Purchase Order/SOW without penalty, or demand replacement materials or services and/or corrections from the Bidder at no additional cost and continue the Acceptance Testing for an additional fifteen (15) consecutive calendar days after receipt of replacement materials. Purchaser’s option to terminate the Purchase Order/SOW must remain in effect until exercised or until such time as the Acceptance Testing is successfully completed. Bidder must pay all costs related to the preparation and shipping of materials returned pursuant to this section. Purchaser’s option to declare Bidder in breach and terminate this Order must not be waived by Purchaser’s decision to continue Acceptance Testing beyond the delineated testing period. MANDATORY Fully Meets 14.8 Std Perf & Acc. WRITTEN NOTICE OF ACCEPTANCE. Purchaser, at its sole discretion, will determine whether the services and materials have successfully completed Acceptance Testing. Bidder must not xxxx bill Purchaser until this Standard of Performance is met. Upon successful completion of the Acceptance Testing, Purchaser will provide a written notice of a successful Acceptance Testing to the Bidder’s Project Manager. MANDATORY Fully Meets 14.9 Std Perf & Acc. BIDDER SUPPORT. Bidder must provide support for the period up to the issuance of Acceptance by Purchaser. This support must include troubleshooting, the correction of any bugs or deficiencies, and the resolution of any operating problems. During this period, Bidder will provide, at no additional cost, unlimited technical support by telephone. If a problem cannot be resolved within forty-eight (48) hours of Purchaser’s initial notification, Bidder must provide at no additional cost onsite service and support to resolve the problem. MANDATORY Fully Meets 14.10 Std Perf & Acc. ESCALATION PROCEDURES Bidder must submit an escalation procedure, providing trouble escalation for normal and emergency events. Bidder is required to submit updated escalation procedures upon any change. Written Response Required. Provide contact names and titles, with appropriate time intervals and point(s) of contact for unresolved service problems. Bidder is required to submit updated escalation procedures upon any change. MANDATORY SCORED Fully Meets 1stXxxxx Xxxxxxxx, Supervisor: Xxxx Xxxxx M-F 7 a.m. - 6 p.m. Xxxxxxx Xxxxxxx, Project Manager: M-F 6 p.m. - 6 a.m., xxxx.xxxxx@xxxxxxx.xxx 2nd: Xxxx Xxxxx Sat + Sun 12 a.m. - LBU Director, \xxxx.xxxxx@xxxxxxx.xxx 11:59 p.m. 15.0 Wnty. WARRANTY: 15.1 Wnty. Bidder warrants that the materials must be new, of the latest design, of good quality, free of defects, fit and safe for the intended purposes, free from defects in materials and workmanship, and must be produced and delivered in full compliance with applicable law and in conformance with the Master Contract and Purchase Order/SOW (including EIA/TIA Category Certifications for cables and termination components). All materials and work not in conformance with the Master Contract, and Purchase Order/SOW and EIA/TIA Category Certifications for cables and termination components must be replaced free-of-charge to Purchaser during the base-offer warranty period, commencing upon the first day after the Acceptance Date. MANDATORY Fully Meets 15.2 Wnty. During the Warranty Period, Bidder must adjust, repair, or replace all materials that are defective or not performing in conformance with the specifications. All costs for such adjustments, repairs, or replacements, including all costs for replacing parts or units and their installation and any transportation and delivery fees, must be at Bidder’s expense. Any defective materials must be repaired or replaced for Purchaser so that it conforms to the specifications of the Master Contract and Purchase Order/SOW. MANDATORY Fully Meets 15.3 Wnty. Bidder Xxxxxx agrees that all warranty service provided hereunder must be performed by Manufacturer- trained, certified, and authorized technicians. Bidder Xxxxxx further agrees to act as the sole point of contact for warranty service. Bidder warrants that it has or will obtain and pass through to Purchaser any and all warranties obtained or available from the Original Equipment Manufacturer (OEM), including any replacement, upgraded, or additional materials warranties. MANDATORY Fully Meets 15.4
Appears in 1 contract
Samples: apps.des.wa.gov
