Supplier Review Clause Samples
The Supplier Review clause establishes the right for one party, typically the buyer, to periodically assess and evaluate the performance, compliance, and practices of the supplier. This may involve scheduled audits, performance reviews, or the submission of reports and documentation by the supplier to demonstrate adherence to agreed standards or contractual obligations. The core function of this clause is to ensure ongoing quality, compliance, and transparency in the supplier’s operations, thereby mitigating risks and addressing issues proactively before they escalate.
Supplier Review. The Authority may conduct an appraisal of the Supplier twice each Contract Year (Supplier Review). The purpose of the Supplier Review shall be to evaluate the level of satisfaction of the Customers in the Supplier's provision of the Electricity Products and Additional Services and to identify areas for potential improvement to both the Authority’s, and the Supplier’s, provision of services to the Customers. The Authority shall assess the number of Complaints and Queries made by Customers against the Supplier as part of the Supplier Review. The Supplier agrees to immediately address and resolve all such Complaints and Queries to the Customer's satisfaction (to the extent that any such Query or Complaint has not already been resolved in accordance with Paragraphs 9, 10 and 11 of Schedule 6). To the extent that the Supplier Review identifies dissatisfaction with the Supplier's performance of the Services or Additional Services which are not Complaints or Queries, the Supplier shall use all reasonable endeavours to resolve to the Authority's and Customer's satisfaction the cause of the dissatisfaction as soon as possible. The Supplier shall attend a formal review meeting to discuss the Supplier Review with the Authority twice each Contract Year, at dates as requested by the Authority. [Redacted]: [Redacted]; [Redacted]; [Redacted]. [Redacted]. [Redacted].
Supplier Review. The Authority may conduct an appraisal of the Supplier twice each Contract Year (“Supplier Review”). The purpose of the Supplier Review shall be to evaluate the level of satisfaction of the Customers in the Supplier’s provision of the Gas Products and Additional Services and to identify areas for potential improvement to both the Authority’s, and the Supplier’s, provision of services to the Customers. The Authority shall assess the number of Complaints and Queries made by Customers against the Supplier as part of the Supplier Review. The Supplier agrees to immediately address and resolve all such Complaints and Queries to the Customer’s satisfaction (to the extent that any such Query or Complaint has not already been resolved in accordance with Paragraphs 9 and 10 of Schedule 5). To the extent that the Supplier Review identifies dissatisfaction with the Supplier’s performance of the Services or Additional Services which are not Complaints or Queries, the Supplier shall use all reasonable endeavours to resolve to the Authority’s and Customer’s satisfaction the cause of the dissatisfaction as soon as possible. Week ending [insert date] Call Service Level Total Calls Received Answered within 20 seconds Monday Tuesday Wednesday Thursday Friday Weekly Average Number of Complaints Week ending [insert date] Enquiries Week ending [insert date] Total Number of Enquiries Enquiries Unresolved % Resolved Aged Enquiries Unresolved over 3 months Previous New In Resolved Previous New In Resolved Enquiry Reasons Enquiry by Customer Process Process by Customer Week ending [insert date] Basket Sage Code Customer Name Supply Address Supply Postcode MPR Serial No AQ April?Oct? Lost/ Withdrawn COO Date Week ending [insert date] Confirmation Effective Date Objection Received Date Customer Name MPR Site AQ Objection Shipper Additional Information Objection 1 Date Chased Objection 2 Date Chased Objection 3 Billing - bills sent out timely within 1 month | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |...
Supplier Review. As it proceeds and continues with the delivery of the Services, Supplier may review the billing, coding and collection practices of each applicable Eligible Recipient in an effort to further compliance with all applicable authority. Each applicable Eligible Recipient will reasonably cooperate with these respective reviews. In the event Supplier identifies issues that may or may not be consistent with relevant authority, Supplier will promptly review such issues within the parameters of the respective Eligible Recipient’s Program.
Supplier Review. Before releasing or shipping the Product, Supplier shall:
(a) Review all Product Records concerning the production history of the Product, including, without limitation, confirming acceptance status records and that the Product has passed all applicable tests and inspections;
(b) Ensure that correct control numbers are identified and documented prior to Product release; and
(c) Conduct appropriate inspections to ensure that the Product is accurately identified and manufactured and/or distributed in accordance with Product Requirements. Supplier shall document all such pre-release review activities.