SUPPLYING THE SERVICE Clause Samples
The 'Supplying the Service' clause defines the obligations and procedures for how a service provider will deliver agreed-upon services to a client. It typically outlines the standards, timelines, and any specific requirements the provider must meet, such as using qualified personnel or adhering to certain quality benchmarks. This clause ensures both parties have a clear understanding of what is to be delivered and how, thereby minimizing misunderstandings and setting expectations for performance.
SUPPLYING THE SERVICE. 4.1 We will supply the Service from the Start Date subject to the terms and conditions of the Agreement.
4.2 We will supply the Service within a reasonable time after accepting your order and receiving any initial payment which may be required. We may choose not to commence the process until after a cooling off period (if any) has expired. Before we can connect the Service, we may need to order, configure or install Equipment and make arrangements with our suppliers, which may impact connection and delivery dates. We aim to meet any Service connection and delivery dates we have given you but those dates are estimates and not guarantees, and except as required otherwise by law, we are not liable for any failure to meet them.
4.3 Given the technology, we do not guarantee that we can provision and connect every Service and we may cancel a Service under clause 10 if we determine that we will be unable to provision or connect it within a reasonable time after accepting your order.
4.4 The Customer shall nominate a contact person at each installation location, inform them of the impending installation and have them instruct the installer of the exact location for installation of the Services at those sites.
4.5 We choose the method of provisioning and supplying the Service and we can use a combination of infrastructure and services of our own or provided by third parties. We may at any time vary the method, infrastructure and services which we use to supply the Service and we and our suppliers may make changes to the Service and the infrastructure and services used to supply the Service at any time provided such variation or change does not materially impair supply of the Service.
4.6 We will supply the Service using due care and skill but given the technology, we do not guarantee voice quality or data download speeds or other quality of service of a particular standard, or continuous access to the Service at all times, or that the Service will be fault free or uninterrupted or in the case of a data service, that any material sent or received will be sent or received correctly, except if we have agreed otherwise with you in writing or if the law requires otherwise. Quality of the Service can vary by location and is affected by many factors outside our control, including the Customer Equipment you use, distance from the exchange and the quality of the line connecting the exchange to your premises.
4.7 You are responsible for keeping in good working order all Equi...
SUPPLYING THE SERVICE. We will supply the Service from the Start Date subject to the terms and conditions of the SFOA.