Support and Service Availability Clause Samples
The Support and Service Availability clause defines the provider's obligations to maintain and deliver technical support and ensure that the service remains accessible to users. Typically, this clause outlines the hours during which support is available, the channels through which users can request assistance, and the expected response or resolution times for reported issues. By setting clear expectations for support and uptime, this clause helps prevent misunderstandings and ensures that users know what level of service reliability and assistance they can expect.
Support and Service Availability. You should ensure that your EULA supports some disruption to the service.
a. Metaswitch will strive to keep services required for the MCT to function up and running; however, all online services suffer occasional disruptions and outages, and Metaswitch is not liable for any disruption or loss you, or your end users, may suffer as a result. You should include provisions for these outages in any terms you offer and indicate the service may be down from time-to-time.
b. Metaswitch may stop offering or supporting the MCT at any time by providing 6 months notice of End of Life, at which point the ability to use the MCT will cease immediately. As a result you may no longer be able to offer or use the MCT.
c. Your end users may occasionally need software updates to keep using the MCT. Metaswitch may automatically check your end users’ version of the MCT and download updates or configuration changes to the MCT.
Support and Service Availability. During the Term of this Agreement, Subscriber may submit support requests through the Higher Logic Users' Group (HUG) website at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Higher Logic’s standard support hours are Monday through Friday from 8 a.m. to 6 p.m. Eastern Time. Higher Logic will use its commercially reasonable efforts to ensure that the Software Services have monthly availability of at least 99.5% excluding downtime for scheduled maintenance and downtime beyond the reasonable control of Higher Logic. Higher Logic will monitor availability of the Software Services on a 24×7×365 basis. If the Software Services have monthly availability below 99% in any two out of six months during a twelve-month period, Subscriber’s sole and exclusive remedy shall be for Subscriber to terminate the Agreement by providing written notice to Higher Logic within thirty (30) days from the end of the second month.
Support and Service Availability. Your service may be disrupted.
a. Metronet will strive to keep services required for the MCT to function up and running; however, all online services suffer occasional disruptions and outages, and neither Metronet nor its parent, affiliates, subsidiaries, suppliers or licensors (including without limitation Metaswitch) is not liable for any disruption or loss you, or your end users, may suffer as a result. MCT may suffer outages and your service may be down from time-to-time.
b. Metronet may stop offering or supporting the MCT at any time, at which point the ability to use the MCT will cease immediately. As a result you may no longer be able to use the MCT.
c. You may occasionally need software updates to keep using the MCT. Metronet and/or Metaswitch may automatically check your version of the MCT and download updates or configuration changes to the MCT.