Support Categories. 2.1. General questions regarding functionality, use of product, how-to, and requests for assistance on Sensus AMR, AMI, RF Network Equipment, Metering Products, Sensus Lighting Control, and Demand Response Management System (FlexNet Home).
2.2. Proactive reporting and resolution of problems.
2.3. Reactive reporting to isolate, document, and solve reported hardware/software defects.
2.4. Responding to service requests and product changes.
2.5. Addressing customer inquiries with printed or electronic documentation, examples, or additional explanation/clarification.
Support Categories. 1.1. General questions regarding functionality, use of product, how-to, and requests for assistance on Master Meter AMR/AMI Network Equipment, and Metering Products.
1.2. Proactive reporting and resolution of problems.
1.3. Reactive reporting to isolate, document, and solve reported hardware/software defects.
1.4. Responding to service requests and product changes.
1.5. Addressing customer inquiries with printed or electronic documentation, examples, or additional explanation/clarification.
Support Categories. 4.1 For all levels of education, Canada’s financial assistance shall be provided for measures related to educational structure and support, program development, teacher training, student support and any other type of support that will make it possible to better reflect the particular situation in Newfoundland and Labrador, that will be in accordance with the strategic priorities set out in Clause 2 and have been agreed upon by Canada and the provincial government.
4.2 Inter-provincial and territorial Projects or Pan-Canadian Projects In the interests of increasing inter-provincial and territorial co-operation and to encourage optimum use of resources, Canada and Newfoundland and Labrador recognize the importance of undertaking projects or measures of an inter- provincial and territorial or pan-Canadian scope. For this purpose, it is mutually agreed that such projects or measures may be co-ordinated by the CMEC Secretariat, Newfoundland and Labrador or any other province or territory. The financial contribution paid by Canada to Newfoundland and Labrador for these projects shall be administered in accordance with the terms of this Agreement.
Support Categories. 7.1 This Clause describes the different support categories used in the processes and financial provisions as set out in Clause 8 and 9.
7.2 Service Provider Initiated Support includes all work carried out by the Service Provider that has not been demanded or requested by the User.
7.3 User Demanded Support includes all work required to maintain the performance levels and data standards in Clauses 4 and 5, as demanded by the User.
7.4 User Requested Training includes training requested by the User, either explicitly or implicitly, on the use of the Services. This includes training on basic functionalities but excludes advice on best use of the Services.
7.5 User Requested Development includes all requests by the User that require changes to the Services, including but not limited to the development of new features or modules or design alterations.
7.6 User Requested Support covers all other requests by the User including but not limited to advice on best use, recovering data corrupted or deleted by the User, or advice on data analysis.
Support Categories. Category Definition
Support Categories. In partnership with Community Leadership and other community recovery or emergency staff resources, Case Workers should have the flexibility to adapt to resources available on site as well as the ability to quickly identify and access a comprehensive and wide-ranging list of short and long-term supports or assistance for Recipients from all levels of government, private/for profit and public/non- profit sectors, including: • Basic needs (food, clothing, personal effects) • Temporary accommodation assistance for households that are unable to return home due to the emergency • Financial aid • Mental health supports • Other health supports (Vision/Dental/Health – glasses replacement, hearing aid replacement, covering physiotherapy costs?) • Other
