Support for Products Sample Clauses

Support for Products. Ping Identity will provide those Support Services for the Products in accordance with Ping Identity’s support agreement available at xxxxx://xxx.xxxxxxxxxxxx.xxx/support-policy (the “Support Policy”). Ping Identity is not obligated under the terms of this Agreement to provide any customer service or support to any User other than Administrators; such responsibility (if any) shall remain with Customer.
Sample 1
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Support for Products. Subject to Customer’s payment of all applicable Fees, Customer shall be entitled to receive support for the Products as set forth on the applicable Order Form (“Support Services”). Ping Identity is not obligated under the terms of this Agreement to provide any customer service or Support Services to any User other than Customer’s administrators; such responsibility (if any) shall remain with Customer.
Sample 1Sample 2
Support for Products. Ping Identity will provide those Support Services for the Products in accordance with Ping Identity’s support agreement available at xxxxx://xxx.xxxxxxxxxxxx.xxx/support-policy and, solely with respect to Ping Identity’s PingCloud Service (“PingCloud”), the addendum located at xxxxx://xxx.xxxxxxxxxxxx.xxx/en/legal/support-policy-addendum-pingcloud.html (together, the “Support Policy”). Ping Identity is not obligated under the terms of this Agreement to provide any customer service or support to any User other than Administrators; such responsibility (if any) shall remain with Customer.
Sample 1
Support for Products. Unless otherwise identified on an Order Form, Customer shall be entitled to receive Ping Identity’s standard support for the Products at no additional cost (“Support Services”). Ping Identity is not obligated under the terms of this Agreement to provide any customer service or support to any User other than Customer’s administrators; such responsibility (if any) shall remain with Customer.
Sample 1

Related to Support for Products

  • Other Products and Services As our customer, you have access to a suite of financial products and services availed by ourselves, our affiliates and strategic partners designed to help you address and achieve your financial needs and goals. You agree that you can obtain information about such Products and Services via our website xxx.xxxxxxxx.xxx.xx and you further agree that we can from time to time communicate information in relation to such Products or Services to you specifically or generally to all cardmembers via such communication mode as we consider appropriate.

  • Product ACCEPTANCE Unless otherwise provided by mutual agreement of the Authorized User and the Contractor, Authorized User(s) shall have thirty (30) days from the date of delivery to accept hardware products and sixty (60) days from the date of delivery to accept all other Product. Where the Contractor is responsible for installation, acceptance shall be from completion of installation. Failure to provide notice of acceptance or rejection or a deficiency statement to the Contractor by the end of the period provided for under this clause constitutes acceptance by the Authorized User(s) as of the expiration of that period. The License Term shall be extended by the time periods allowed for trial use, testing and acceptance unless the Commissioner or Authorized User agrees to accept the Product at completion of trial use. Unless otherwise provided by mutual agreement of the Authorized User and the Contractor, Authorized User shall have the option to run testing on the Product prior to acceptance, such tests and data sets to be specified by User. Where using its own data or tests, Authorized User must have the tests or representative set of data available upon delivery. This demonstration will take the form of a documented installation test, capable of observation by the Authorized User, and shall be made part of the Contractor’s standard documentation. The test data shall remain accessible to the Authorized User after completion of the test. In the event that the documented installation test cannot be completed successfully within the specified acceptance period, and the Contractor or Product is responsible for the delay, Authorized User shall have the option to cancel the order in whole or in part, or to extend the testing period for an additional thirty (30) day increment. Authorized User shall notify Contractor of acceptance upon successful completion of the documented installation test. Such cancellation shall not give rise to any cause of action against the Authorized User for damages, loss of profits, expenses, or other remuneration of any kind. If the Authorized User elects to provide a deficiency statement specifying how the Product fails to meet the specifications within the testing period, Contractor shall have thirty (30) days to correct the deficiency, and the Authorized User shall have an additional sixty (60) days to evaluate the Product as provided herein. If the Product does not meet the specifications at the end of the extended testing period, Authorized User, upon prior written notice to Contractor, may then reject the Product and return all defective Product to Contractor, and Contractor shall refund any monies paid by the Authorized User to Contractor therefor. Costs and liabilities associated with a failure of the Product to perform in accordance with the functionality tests or product specifications during the acceptance period shall be borne fully by Contractor to the extent that said costs or liabilities shall not have been caused by negligent or willful acts or omissions of the Authorized User’s agents or employees. Said costs shall be limited to the amounts set forth in the Limitation of Liability Clause for any liability for costs incurred at the direction or recommendation of Contractor.

  • Products and Services General Information

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