Common use of SUPPORT LIMITATION Clause in Contracts

SUPPORT LIMITATION. 4.1 Except as provided below, the maximum number of man hours that ARM shall be obligated to expend on any individual support case submitted to ARM by LICENSEE shall be capped at sixteen (16). 4.2 If ARM reasonably believes that any individual support case will exceed the support cap referred to above, ARM and LICENSEE will mutually agree a plan of action for resolution of the support case. 4.3 If a support case results in a defect being identified, any time associated with correcting such defect will not be logged against such support case. 4.4 If ARM, at ARM’s discretion, determines that LICENSEE has entered multiple cases which relate to the same support problem, ARM shall be entitled to compile these into a single case which in aggregate will be subject to the cap referred to above. 4.5 If ARM agrees to provide support at LICENSEE’s premises in accordance with the provisions of Clause 7.3 of the TLA, any time spent at LICENSEE’s premises including travel shall not be included as part of the support cap.

SUPPORT LIMITATION. 4.1 Except as provided below, the maximum number of man hours that ARM shall be obligated to expend on any individual support case submitted to ARM by LICENSEE shall be capped at sixteen (16). 4.2 If ARM reasonably believes that any individual support case will exceed the support cap referred to above, ARM and LICENSEE will mutually agree a plan of action for resolution of the support case. 4.3 If a support case results in a defect being identified, any time associated with correcting such defect will not be logged against such support case. 4.4 If ARM, at ARM’s discretion, determines that LICENSEE has entered multiple cases which relate to the same support problem, ARM shall be entitled to compile these into a single case which in aggregate will be subject to the cap referred to above. 4.5 If ARM agrees to provide support at LICENSEE’s premises in accordance with the provisions of Clause 7.3 of the TLA, any time spent at LICENSEE’s premises including travel shall not be included as part of the support cap.. Not applicable. Not applicable. Not applicable ARM [logo] Exhibit C Registered ARM Connect Community Partner [logo] Exhibit D Unregistered

SUPPORT LIMITATION. 4.1 Except as provided below, the maximum number of man hours that ARM shall be obligated to expend on any individual support case submitted to ARM by LICENSEE shall be capped at sixteen (16). 4.2 If ARM reasonably believes that any individual support case will exceed the support cap referred to above, ARM and LICENSEE will mutually agree a plan of action for resolution of the support case. 4.3 If a support case results in a defect being identified, any time associated with correcting such defect will not be logged against such support case. 4.4 If ARM, at ARM’s discretion, determines that LICENSEE has entered multiple cases which relate to the same support problem, ARM shall be entitled to compile these into a single case which in aggregate will be subject to the cap referred to above. 4.5 If ARM agrees to provide support at LICENSEE’s premises in accordance with the provisions of Clause 7.3 of the TLA, any time spent at LICENSEE’s premises including travel shall not be included as part of the support cap.. Not applicable. ARM w/bar [logo] Exhibit A Registered ARM Powered [logo] Exhibit B Registered ARM [logo] Exhibit C Registered