Support Requests and Named Support Contacts Sample Clauses
The "Support Requests and Named Support Contacts" clause defines how a customer can request technical or customer support and specifies who within the customer's organization is authorized to make such requests. Typically, this clause requires the customer to designate certain individuals as official points of contact for support issues, and only these named contacts are permitted to communicate with the support team. By establishing clear lines of communication and responsibility, this clause helps streamline support processes and prevents confusion or unauthorized requests, ensuring efficient and effective resolution of issues.
Support Requests and Named Support Contacts. Customer may initiate electronic Support requests via email to Kentik at any time. Support requests submitted via email will be addressed by ▇▇▇▇▇▇ during the support hours listed in this SLA document. Customer will promptly identify two internal resources that are knowledgeable about Customer’s operating environment and operation of the SaaS Services (collectively, “Named Support Contacts”). Named Support Contacts will serve as primary contacts between Customer and Kentik.