SUPPORT TO BE PROVIDED TO Clause Samples

SUPPORT TO BE PROVIDED TO. THE FUND FREE OF CHARGE. TSSG will provide the following support at no additional cost to the fund: 1. Coding to correct deficiencies in the system, unless such deficiencies are included in item (II)(b)(9) below in which event the Fund will be charged for such services. A system deficiency is defined as a system process which does not operate according to the design of the computer application or system specifications. To correct system deficiencies, TSSG will, at its own expense, expend whatever resources are necessary to analyze the deficiency and apply an appropriate remedy, in the form of corrected application code as expeditiously as possible. An alternate process, in the form of a functional work around, may be a suitable substitute for the actual system fix, if the level of effort to develop the system fix is deemed to be impractical or the elapsed time to develop and apply the fix extends beyond the reasonable time needed. For deficiencies identified by the Fund, the use of a functional work around as an alternate process shall be mutually agreed upon by the parties. TSSG will evaluate all reported referrals, to validate deficiency status or reclassify as a system enhancement, based on the above definition. 2. Simple Maintenance determined to be core processing. 3. TSSG generated (i.e., internal) requests to extend system functionality and ensure industry competitiveness. 4. Enhancements required to comply with regulatory changes; provided, however, TSSG will only make such changes to the extent that they are technically and commercially practical and are within the scope of the software functions, capabilities and database.