Support Training Requirements Sample Clauses
The Support Training Requirements clause outlines the obligations of one party to provide training to the other party’s personnel regarding the use or support of a product or service. Typically, this clause specifies the scope, format, and timing of the training, such as whether it will be conducted in-person or online, and may detail the number of sessions or participants covered. Its core function is to ensure that the receiving party’s staff are adequately prepared to operate or maintain the product or service, thereby reducing operational errors and support issues.
Support Training Requirements. EZchip agrees to provide Marvell with training at a mutually agreeable time and location, which such training shall cover the following information related to NP4-C and NP4-G: m Data flow m Engineering specifications m New technology primer m Complete list of erratas m Error handling m Trouble-shooting steps/procedures m Diagnostic capability m Basic reference design installation/re-installation procedures m Setup procedures m Product tests results m Product White Papers if available The training may be broken to phases, per Marvell and EZchip agreement
Support Training Requirements. EZchip agrees to provide Marvell with training at a mutually agreeable time and location, which such training shall cover the following information related to 98NXxxx: o Data flow o Engineering specifications o New technology primer o Complete list of erratas o Error handling o Trouble-shooting steps/procedures o Diagnostic capability o Basic reference design installation/re-installation procedures o Setup procedures o Product tests results o Product White Papers if available The training may be broken to phases, per Marvell and EZchip agreement * This portion of the Exhibit has been omitted pursuant to a Request for Confidential Treatment under Rule 24b-2 of the Securities Exchange Act of 1934. The complete Exhibit, including the portions for which confidential treatment has been requested, has been filed separately with the Securities and Exchange Commission.
Support Training Requirements. 8.1 CONTENT Supplier shall train a reasonable number of Dell technical support personnel (and Dell-authorized third party support team members, if applicable) at no additional expense to Dell. Supplier will provide this training at Dell's regional offices worldwide to set up, install, configure and operate the Supplier product (the "Initial Training"). This Initial Training is intended to provide information required to diagnose and resolve hardware or software issues. Supplier will provide an additional in-depth technical training class at mutually agreed upon times and locations. The Initial Training will cover (at a minimum) the following information related to the Dell version of the Supplier product design: o Modular flow code walk-thru o Engineering specifications o New technology primer o Error handling o Trouble-shooting steps/procedures o Diagnostic capability o Delta's between the OEM or "Dell" version and retail version o Basic product installation/re-installation procedures o Driver installations/setup procedures o Symptom-based Troubleshooting Tree/Process with isolation steps and recommended corrective actions o Known issues list o Disassembly/Reassembly procedures o Product White Papers if available o Technical Case Studies based on tech support calls seen by the Supplier 8.2 TRAINING PLAN Supplier shall provide a written training plan to Dell not less than ninety (90) days prior to Dell's commercial introduction of the initial Supplier deliverables under this Agreement. At a minimum, the training plan will include: o Recommended course outline and objectives to be approved by Dell o Course timeline based on course outline o Target audience and expected prerequisites o Technical requirements for training environment o Instructor resumes demonstrating working proficiency with the product, including working field experience o Product FAQ's attachment o Supplier product URLs available to the public o List of the training deliverables o Special equipment/tools required for Supplier training delivery o List of all training contacts, including main point of contact 8.3 TRAINING COURSEWARE Dell Confidential 17 <PAGE> Supplier shall provide a draft softcopy of all training courseware not less than sixty (60) days prior to Dell's commercial introduction of the initial Supplier Deliverables under this Agreement. Supplier shall provide hardcopy of any required training materials for each student at the time of training. Dell will retain the right to re...
Support Training Requirements. EZchip agrees to provide Marvell with training at a mutually agreeable time and location, which such training shall cover the following information related to NP5-C and NP5-G: * This portion has been omitted pursuant to a Request for Confidential Treatment under Rule 24b-2 of the Securities Exchange Act of 1934. The complete document, including the portions for which confidential treatment has been requested, has been filed separately with the Securities and Exchange Commission. o Data flow o Engineering specifications o New technology primer o Complete list of erratas o Error handling o Trouble-shooting steps/procedures o Diagnostic capability o Basic reference design installation/re-installation procedures o Setup procedures o Product tests results o Product White Papers if available The training may be broken to phases, per Marvell and EZchip agreement