System Availability Service Level Clause Samples

System Availability Service Level. Vendor’s System shall have an uptime guarantee of 99.95%, excluding up to 120 minutes within the Maintenance Windows (as defined in Section 4.2. (e) below) minutes. This Availability extends up to the interface with the City’s back-end systems and any Third-Party service providers. Vendor shall report date, time and duration of non-responsive external interfaces as applicable.

System Availability Service Level. The System and all Services will be provided by Contractor at or above the following levels of System Availability in both production and non-production environments: System Environment Required System Availability Service Level Measurement Interval

System Availability Service Level. The Software will be available 24 hours a day, 7 days each week (and shall include all bank holidays). Fuuse commits to at least a 99% uptime availability of the Software each calendar month (Uptime Service Level). Uptime Service Level does not include Client or End User caused outages, Maintenance Events, disruptions or outages due to Force Majeure events within the meaning of clause 21. Fuuse cannot be held responsible for any downtime of the Software that is caused by changes, damage or other actions made to the charging hardware by the Client, the End User or third parties that make the charging units inoperable.

System Availability Service Level. [***] System Availability on a monthly basis shall be [***] calculated by dividing the total Uptime Minutes taken from the logs by the total Monthly Minutes for the applicable calendar month.