System Hosting and System Maintenance. For eLabNext Cloud and Private Cloud High Availability (HA) installations, eLabNext provides services to You from data centers hosted on Amazon Web Services (AWS). eLabNext will ensure, and will require affiliates and subcontractors to ensure, as applicable, that all networking components, load balancers, web servers, application servers, database servers, and storage devices used to provide the Services and to process or store Your data are configured and maintained using accepted industry-standard redundant design methodology, including, at a minimum: (i) web and database server clustering and load balancing; (ii) file system and database mirroring, replication, or other equivalent technologies; and (iii) carrier-class disk storage using RAID disks and multiple data paths. For our standard Private Cloud installations (non-HA), the level of redundancy is limited to carrier-class disk storage using RAID disks and multiple data paths. In case of an On-Premises installation, eLabNext software is hosted and maintained by You, in which case eLabNext does not act as hosting provider and does not provide services to maintain the infrastructure needed to deliver eLabNext Software to You and Your end-users.
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Samples: Support and Availability Commitment Terms, Support and Availability Commitment Terms, Support and Availability Commitment Terms