System Incident Reports Sample Clauses
System Incident Reports. This shall contain Summary-level incident statistics and shall be included in the regular project status report. Statistics provided will include:
1. Incidents reported by category verses SLAs 2. Pass, fail, and in progress defect resolution counts
System Incident Reports. (Warranty) All incidents and defects that occur during the Post-Implementation Warranty Period which are part of the Solution scope (and under Warranty agreement) shall be documented and communicated with the Oregon Votes Project Team within a reasonable, agreed upon time frame, on a regular basis. The incident report shall contain the severity of the incident, a description of the incident, incident resolution status, and the proposed course of action for remedying all open incidents. ✓ Agency-accepted DED. ✓ Deliverable contains all criteria agreed-upon in the DED. ✓ Agency PM approval.