Systems Administration. This Service entails ongoing management (including account and DNS management), training and assistance in troubleshooting the following: FTD’s florist and consumer websites; Oracle EBS application (as defined below); Longview application; Clarity application; and the Solaris, Linux (RedHat Enterprise and CentOS) and Microsoft Windows Server operating systems (collectively, the “Covered Systems”). Ongoing management services include management of hardware, database administration, software maintenance, and physical access to the datacenters.
Systems Administration. 1.6.1 Generally, includes the installation, configuration, administration, operation, maintenance and monitoring of operating systems
1.6.2 Systems administration services include:
1.6.2.1 Installing, updating, maintaining, and administering various operating systems on various platforms, which involves:
1.6.2.1.1 Building, installing, configuring, maintaining, and administering server platforms and operating system components for mainframe, microcomputer, and/or client server systems
1.6.2.2 Designing and administering active directory, exchange, e-mail, backup, and related systems as well as adding users, computers, and servers to the active directory domain
1.6.2.3 Testing and installing critical upgrades and security patches
1.6.2.4 Designing, administering, and making provisions for storage area network (SAN) as well as monitoring its performance and utilization
1.6.2.5 Performing management and administration of Microsoft Azure and Microsoft 365 tenants
Systems Administration. Policy Enforcement. Company will maintain and enforce login policies, account policies, screensavers, desktop look & feel, program access, application installation & usage permissions, Windows system settings access, and all other GPO-based policies.
Systems Administration. Email Administration. Company will maintain and support on-premise Exchange, Office 365 and Google Apps.
Systems Administration. System Troubleshooting. Company shall discover and repair Windows Server OS problems as required
Systems Administration. Backup Maintenance. Company shall reactively investigate and repair backup software issues if the backup application is able to provide backup status notifications. Company will monitor and remediate issues with backup jobs failing if escalated by the Customer. Customer will continue to configure and maintain backup jobs for new and existing Virtual Machines or Servers.
Systems Administration. The bank will provide advice and guidance with regards to computer software and hardware to CMS.
Systems Administration. The Client shall take all actions as are reasonably necessary in order for it to maintain the confidentiality of, and prevent the unauthorized use of, all passwords and login information provided by DAG Tech hereunder for the Subscription Software, using the same standard of care that it uses to protect its own passwords and login information, but in any event no less than a reasonable standard of care. Client will immediately notify DAG Tech in writing (email sufficient for this purpose) if Client determines, or has reason to believe, that an unauthorized person or entity has gained access to a password or login to the Subscription Software. Client acknowledges and agrees that DAG Tech will be entitled to rely upon any information and/or instructions set forth in any data transmission or other input sent or received from any person or entity using valid login credentials for the Subscription Software, without making further investigation or inquiry, and regardless of the actual identity of the person or entity transmitting the same. As between the Parties, Client shall be solely responsible for any use of the Subscription Software occurring through passwords or logins provided to Client, as well as for any liability that arises from Client’s failure to maintain the confidentiality of such passwords or logins.
Systems Administration. Policy Enforcement. VPLS will maintain and enforce login policies, account policies, screensavers, desktop look & feel, program access, application installation & usage permissions, Windows system settings access, and all other GPO-based policies.
Systems Administration. System Troubleshooting. VPLS shall discover and repair Windows Server OS problems as required
