Technical Operations Service Levels Clause Samples
The Technical Operations Service Levels clause defines the minimum performance and reliability standards that a service provider must meet in delivering technical operations. It typically outlines specific metrics such as system uptime, response times for technical support, and resolution times for incidents or outages. By establishing these benchmarks, the clause ensures that the service provider maintains consistent quality and accountability, thereby minimizing disruptions and providing assurance to the client regarding the reliability of technical services.
Technical Operations Service Levels. System Availability 98.5% monthly System availability is defined as the tome when the network, database and other elements under direct Metavante control are available and responsive to remote customer service inquiry, minus the scheduled down time utilized for system maintenance as described in Section 4. Major upgrades and annual maintenance will be performed during a scheduling window beginning at 1a.m.
Technical Operations Service Levels. Reuters shall perform all Management of Data Collection and Distribution Systems in accordance with the following: