TECHNICAL SERVICES OUTCOMES AND OBJECTIVES Sample Clauses

TECHNICAL SERVICES OUTCOMES AND OBJECTIVES. To meet the objectives of the Coupon Program, the successful Offeror must develop, implement, and administer: 1. A Project Management Plan to include a start-up and roll out plan that meets the Act mandates for the processing of requests and distribution of coupons between January 1, 2008 and March 31, 2009 and through contract closeout in September 2009. Contractor must be ready to accept coupon requests on January 1, 2008. 2. The Consumer Education Plan should: a. make recommendations for the design, targeting and distribution of Consumer Education concerning the Coupon Program b. develop a strategy for creating partnerships to incorporate Consumer Education concerning the Coupon Program into the broader digital transition c. provide support for NTIA partnership activities including materials, meeting logistics and organization d. develop Consumer Education messages and design materials suitable for distribution through a wide range of media and partners e. provide materials targeted to a wide variety of media and for diverse audiences, including Spanish and other non-English speakers, seniors, people with disabilities and low-literate households f. ensure consistent and uniform messaging throughout the Coupon Program g. devise measures of the Coupon Program’s progress in educating consumers and report these metrics in the Coupon Program Dashboard h. develop consumer education messages to include but not be limited to: - Explanation that analog televisions can remain operational after the transition to digital broadcasting by using a converter box - NTIA will help defray the purchase of an eligible converter box - Scope and time limits of Coupon Program operation - Directions for households to request one or two coupons - Terms, eligibility, expiration date, redemption policies, etc. - Instructions on which boxes are eligible for purchase with coupons - Instructions on which retailers are certified to accept coupons and conditions concerning household eligibility, how many coupons a household may receive - Directions on how consumers can redeem coupons 3. A system to process consumer coupon requests and coupon distributions ensuring that: a. household requests are received and fulfilled, for no more than two coupons, in a timely manner b. requests are verified for household eligibility and screened for duplicate requests c. prevents fraudulent coupon requests d. coupons and information on eligible converter boxes and certified retailers are sent timely v...