Technical Services. The Technical Services Group provides the following categories of technical support to the airline customer: • Technical Services • Powerplant Maintenance • Customer Performance • Diagnostic Systems • Human Factors • Flight Operations • Repair Services • Tooling and Support Equipment Services • Technical Publications Technical Services is responsible for the overall technical support to the customers. The following services are provided: • Technical Problem Identification/Corrective Action • Implementation • Technical Communication • Engine Conversion Program Definition and Management • Engine Upgrade and Commonality Studies • Engine Incident Investigation Assistance Technical information supplied through IAE Customer Support Representatives, Customer Support Managers, customer correspondence and direct meetings with airlines' representatives permits assessment of the factors involved in technical problems and their impact on engine reliability and operating costs. Resolution of these problems is coordinated with responsible groups within IAE and the necessary corrective action is defined. In certain situations the corrective action involves the establishment of Service Evaluation programs for proposed modifications, and the establishment of warranty assistance programs in conjunction with the IAE Warranty Administration Group. Technical Services will assist customers in the implementation of recommended corrective action and improvements principally through official IAE technical communications, and direct customer contact.
Appears in 3 contracts
Samples: Spirit Airlines, Inc., Spirit Airlines, Inc., Spirit Airlines, Inc.
Technical Services. The Technical Services Group provides the following categories of technical support to the airline customer: • - Technical Services • - Powerplant Maintenance • - Customer Performance • - Diagnostic Systems • - Human Factors • - Flight Operations • - Repair Services • - Tooling and Support Equipment Services • - Technical Publications Technical Services is responsible for the overall technical support to the customers. The following services are provided: • - Technical Problem Identification/Corrective Action • Implementation • - Technical Communication • - Engine Conversion Program Definition and Management • - Engine Upgrade and Commonality Studies • - Engine Incident Investigation Assistance Technical information supplied through IAE Customer Support Representatives, Customer Support Managers, customer correspondence and direct meetings with airlines' representatives permits assessment of the factors involved in technical problems and their impact on engine reliability and operating costs. Resolution of these problems is coordinated with responsible groups within IAE and the necessary corrective action is defined. In certain situations the corrective action involves the establishment of Service Evaluation programs for proposed modifications, and the establishment of warranty assistance programs in conjunction with the IAE Warranty Administration Group. Technical Services will assist customers in the implementation of recommended corrective action and improvements principally through official IAE technical communications, and direct customer contact.
Appears in 2 contracts
Samples: Contract (Jetblue Airways Corp), Contract (Jetblue Airways Corp)
Technical Services. The Technical Services Group provides the following categories of technical support to the airline customer: • Technical Services • Powerplant Maintenance • Customer Performance • Diagnostic Systems • Human Factors • Flight Operations • Repair Services • Tooling and Support Equipment Services • Technical Publications Technical Services is responsible for the overall technical support to the customers. The following services are provided: • Technical Problem Identification/Corrective Action • Implementation • Technical Communication • Engine Conversion Program Definition and Management • Engine Upgrade and Commonality Studies • Engine Incident Investigation Assistance Technical information supplied through IAE Customer Support Representatives, Customer Support Managers, customer correspondence and direct meetings with airlines' representatives permits assessment of the factors involved in technical problems and their impact on engine reliability and operating costs. Resolution of these problems is coordinated with responsible groups within IAE and the necessary corrective action is defined. In certain situations the corrective action involves the establishment of Service Evaluation programs for proposed modifications, and the establishment of warranty assistance programs in conjunction with the IAE Warranty Administration Group. Technical Services will assist customers in the implementation of recommended corrective action and improvements principally through official IAE technical communications, and direct customer contact.. *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Page 37 of 37
Appears in 1 contract
Samples: Contract (Spirit Airlines, Inc.)
Technical Services. The Technical Services Group provides the following categories of technical support to the airline customer: • Technical Services • Powerplant Maintenance • Customer Performance • Diagnostic Systems • Human Factors • Flight Operations • Repair Services • Tooling and Support Equipment Services • Technical Publications Technical Services is responsible for the overall technical support to the customers. The following services are provided: • Technical Problem Identification/Corrective Action • Implementation • Technical Communication • Engine Conversion Program Definition and Management • Engine Upgrade and Commonality Studies • Engine Incident Investigation Assistance Technical information supplied through IAE Customer Support Representatives, Customer Support Managers, customer correspondence and direct meetings with airlines' representatives permits assessment of the factors involved in technical problems and their impact on engine reliability and operating costs. Resolution of these problems is coordinated with responsible groups within IAE and the necessary corrective action is defined. In certain situations the corrective action involves the establishment of Service Evaluation programs for proposed modifications, and the establishment of warranty assistance programs in conjunction with the IAE Warranty Administration Group. Technical Services will assist customers in the implementation of recommended corrective action and improvements principally through official IAE technical communications, and direct customer contact. *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission.
Appears in 1 contract
Samples: Spirit Airlines, Inc.
Technical Services. The Technical Services Group provides the following categories of technical support to the airline customer: • Technical Services • Powerplant Maintenance • Customer Performance • Diagnostic Systems • Human Factors • Flight Operations • Repair Services • Tooling and Support Equipment Services • Technical Publications Technical Services is responsible for the overall technical support to the customers. The following services are provided: • Technical Problem Identification/Corrective Action • Implementation • Technical Communication • Engine Conversion Program Definition and Management • Engine Upgrade and Commonality Studies • Engine Incident Investigation Assistance Technical information supplied through IAE Customer Support Representatives, Customer Support Managers, customer correspondence and direct meetings with airlines' representatives permits assessment of the factors involved in technical problems and their impact on engine reliability and operating costs. Resolution of these problems is coordinated with responsible groups within IAE and the necessary corrective action is defined. In certain situations the corrective action involves the establishment of Service Evaluation programs for proposed modifications, and the establishment of warranty assistance programs in conjunction with the IAE Warranty Administration Group. Technical Services will assist customers in the implementation of recommended corrective action and improvements principally through official IAE technical communications, and direct customer contact.
Appears in 1 contract
Samples: Agreement (Flyi Inc)