TECHNICAL SUPPORT; ACCOUNT REPRESENTATIVE Clause Samples
TECHNICAL SUPPORT; ACCOUNT REPRESENTATIVE. During the Term of this Agreement Supplier will upon Purchaser's request provide Purchaser with technical support services, at no cost to Purchaser, to identify and resolve issues relating to the Goods. Such technical support services will include a dedicated technical support Manager, whose responsibilities are defined in Exhibit A-2 attached hereto, and field technical support personnel fluent in English and the use of laboratories located in the continental United States. In addition, Supplier agrees to cooperate with Purchaser, or at Purchaser's request an independent mutually agreed third party, regarding product performance and regulatory issues. To the extent the Goods fail to comply with the Specifications, without limiting Purchaser's remedies under law or under this Agreement, Supplier agrees to provide technical support, information assistance or a plan of action to Purchaser within 24 hours of Purchaser's request. If Supplier fails or is unable to provide such assistance, Purchaser will have the right to obtain such assistance at Supplier's cost from a mutually agreed third party. The provision of or failure to provide such technical support, or service, advice or recommendations of any character, by Supplier will not grant to Purchaser any license under any of Supplier's patents or other intellectual property. Upon the request of Purchaser, senior management of Supplier and Purchaser will meet to discuss issues including opportunities for cost reduction, manufacturing issues, supplier competitiveness, delivery and freight costs and raw material costs. Supplier will designate an account representative to be responsible for the management and administration of Purchaser's account and available for contact by Purchaser at all times on a 24-hour basis. Upon the request of Purchaser, Supplier will remove and replace the account representative with an account representative who is acceptable to Purchaser.
TECHNICAL SUPPORT; ACCOUNT REPRESENTATIVE. During the Term of this Agreement Supplier will upon Purchaser's request provide Purchaser with technical support services, at no cost to Purchaser, to identify and resolve issues relating to the Goods. Such technical support services will include a dedicated technical support Manager, whose responsibilities are defined in EXHIBIT A-2 attached hereto, and field technical support personnel fluent in English and the use of laboratories located in the continental United States. In addition, Supplier agrees to cooperate with Purchaser, or at Purchaser's request an independent mutually agreed third party, regarding product performance and regulatory issues. To the extent the Goods fail to comply with the Specifications, without limiting Purchaser's remedies under law or under this Agreement, Supplier agrees to provide technical support, information assistance or a plan of action to Purchaser within 24 hours of Purchaser's request. If Supplier fails or is unable to provide such assistance, Purchaser will have the right to obtain such assistance at Supplier's cost from a mutually agreed third party. The provision of or failure to provide such technical support, or service, advice or recommendations of any character, by Supplier will not grant to Purchaser any license under any of Supplier's patents or other intellectual property. Upon the request of Purchaser, senior management of Supplier and Purchaser will meet to discuss issues including opportunities for cost reduction, manufacturing issues, supplier competitiveness, delivery and freight costs and raw material costs. Supplier will designate an account representative to be responsible for the management and administration of Purchaser's account and available for contact by Purchaser at all times on a 24-hour basis. Upon the request of Purchaser, Supplier will remove and replace the account representative with an account representative who is acceptable to Purchaser.