Technical Support Center Access Clause Samples

Technical Support Center Access. As part of its warranty obligations in Sections 13.1 and 13.2, SSI or its Subsidiaries shall provide Level 3 Support through its Technical Support Center telephone assistance on a [*] basis for Hardware, Firmware and Software during the applicable warranty period specified above. SSI or its Subsidiaries shall provide Level 3 Support for Software after the applicable warranty period at the prices set forth on SCHEDULE 1.1 (CO-BRANDED PRODUCTS), with StorageTek to be charged therefor with respect to End Users within 30 days after the applicable End User has paid for such service. ▇▇▇▇▇ ▇ Support for Hardware shall be as specified in the Service and Support Agreement.