Technical Support Contacts. Alfresco customer support will provide Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills, and relevant technical knowledge. Company may modify its designated Technical Support Contacts at any time during the term of a Subscription by notifying Alfresco in writing and giving Alfresco five (5) business days to process the change. Technical Support Contacts will be the only interface to the Alfresco customer support center. Alfresco recommends that the Technical Support Contacts obtain the applicable Software certification by attending Alfresco training courses. In an emergency, an Alfresco customer support engineer will respond to an issue for an unauthorized contact on an exception basis, subject to later verification and involvement of a named Technical Support Contact.
Appears in 4 contracts
Samples: Master Agreement, Master Agreement, Master Agreement
Technical Support Contacts. Alfresco customer support Support will provide Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills, and relevant technical knowledge. Company Customer may modify its designated Technical Support Contacts at any time during the term of a Subscription by notifying Alfresco Xxxxxx in writing and giving Alfresco Xxxxxx five (5) business days to process the change. Technical Support Contacts will be the only interface to the Alfresco Xxxxxx customer support center. Alfresco Xxxxxx recommends that the Technical Support Contacts obtain the applicable Software certification by attending Alfresco Xxxxxx training courses. In an emergency, an Alfresco Xxxxxx customer support engineer will respond to an issue for an unauthorized contact on an exception basis, subject to later verification and involvement of a named Technical Support Contact.
Appears in 2 contracts
Samples: Master Agreement, Master Agreement
Technical Support Contacts. Alfresco customer support will provide Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills, skills and relevant technical knowledge. Company User may modify its designated Technical Support Contacts at any time during the term of a Subscription by notifying Alfresco in writing and giving Alfresco five (5) business days to process the change. Technical Support Contacts will be the only interface to the Alfresco customer support center. Alfresco recommends It is recommended that the Technical Support Contacts obtain the applicable Software certification by attending the required Alfresco training courses. In an emergency, an Alfresco customer support engineer will respond to an issue for an unauthorized contact on an exception basis, basis subject to later verification and involvement of a named Technical Support Contact.
Appears in 1 contract
Samples: End User License Agreement
Technical Support Contacts. Alfresco customer support will provide Support to the designated contacts, as identified in an Order Form (“Technical Support Contacts”). The Technical Support Contacts should have “read, write and execute” access to the necessary files, English language communication skills, skills and relevant technical knowledge. Company may modify its designated Technical Support Contacts at any time during the term of a Subscription by notifying Alfresco in writing and giving Alfresco five (5) business days to process the change. Technical Support Contacts will be the only interface to the Alfresco customer support center. Alfresco recommends It is recommended that the Technical Support Contacts obtain the applicable Software certification be Alfresco certified by attending the required Alfresco training courses. In an emergency, an Alfresco customer support engineer will respond to an issue for an unauthorized contact on an exception basis, basis subject to later verification and involvement of a named Technical Support Contact.
Appears in 1 contract
Samples: End User License Agreement (Eula)