TECHNICAL SUPPORT FOR PRODUCT Sample Clauses

TECHNICAL SUPPORT FOR PRODUCT. (a) SELLER shall make available to CUSTOMER telephone technical support twenty-four (24) hours a day, seven (7) days a week. There shall be no charge for such technical support. Technical support and services shall include, but not be limited to, the provision of the following services: (1) Distribution of a master SELLER's escalation matrix and ongoing updates. This matrix must include names, titles and telephone numbers of individuals within SELLER's technical support organization for problem response escalation. (2) Distribution to GTE's National Operations Center (NOC) personnel of a monthly activity summary report listing the number of times CUSTOMER's personnel contacted SELLER's technical support throughout the month, with the date and time of contact, disposition of the call and the source of any identified problems. (3) Assistance in the diagnosis and resolution of hardware and Software problems and in the analysis of maintenance indices. Also assistance in expediting priority replacement parts or systems required on an emergency basis. (4) On-line remote monitoring of sites, as mutually agreed, to provide assistance in problem identification and resolution. (5) Assistance in the support of the initial implementation of newly developed PRODUCT and during installation of significant PRODUCT updates and/or changes. (6) Support in the preparation and analysis of failure and discrepancy reports, as required. (7) Cooperation in providing guidelines and documentation to ensure the necessary tracking and resolution of engineering, installation and service complaints. (b) When CUSTOMER contacts SELLER for technical support, SELLER must provide caller with a control number if resolution cannot be completed over the telephone. SELLER shall provide the caller a verbal status, disposition or resolution of the reported problem within two (2) hours of notification. At the discretion of CUSTOMER, the problem may be escalated in accordance with SELLER's escalation matrix. (c) SELLER's technical support shall meet the following emergency resolution intervals:
Sample 1
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TECHNICAL SUPPORT FOR PRODUCT. (a) Manufacturer shall make available to CUSTOMER telephone technical support at (1-800/873-3822), twenty-four (24) hours a day, seven (7) days a week. There shall be no charge for such technical support. Technical support and services shall include, but not be limited to, the provision of the following services: (1) Distribution of a master Manufacturer's escalation matrix and ongoing updates. This matrix must include names, titles and telephone numbers of individuals within Manufacturers technical support organization for problem response escalation. (2) Distribution to GTE's National Operations Center (NOC) personnel of a monthly activity summary report listing the number of times CUSTOMER's personnel contacted Manufacturer's technical support throughout the month, with the date and time of contact, disposition of the call and the source of any identified problems. (3) Assistance in the diagnosis and resolution of hardware and Software problems and in the analysis of maintenance indices. Also assistance in expediting priority replacement parts or systems required on an emergency basis. (4) On-line remote monitoring of sites, as mutually agreed, to provide assistance in problem identification and resolution. (5) Assistance in the support of the initial implementation of newly developed PRODUCT and during installation of significant PRODUCT updates and/or changes. (6) Support in the preparation and analysis of failure and discrepancy reports, as required. (7) Cooperation in providing guidelines and documentation to ensure the necessary tracking and resolution of engineering, installation and service complaints. (b) When CUSTOMER contacts Manufacturer for technical support, Manufacturer must provide caller with a control number if resolution cannot be completed over the telephone. Manufacturer shall provide the caller a verbal status, disposition or resolution of the reported problem within two (2) hours of notification. At the discretion of CUSTOMER, the problem may be escalated in accordance with Manufacturer's escalation matrix. (c) Manufacturer's technical support shall meet the following emergency resolution intervals during which period Manufacturer shall identify a course of action for implementing a remedy: (1) Total Outage - .............................
Sample 1

Related to TECHNICAL SUPPORT FOR PRODUCT

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Research Support (a) Having regard to the resources reasonably available for such purposes, the Operator will cooperate with AHS to provide such participation by its Staff as may be reasonable in relation to the carrying out of research within the Province. (b) The Operator agrees to promptly notify AHS in the event that it undertakes or agrees to participate in any form of clinical trial, research project, instrument use, or similar activity which in any way relates to the Services provided under this Agreement. The Operator shall, upon request, provide AHS with written evidence of Client disclosure and consent to research.

  • New Products You agree to comply with NASD Notice to Members 5-26 recommending best practices for reviewing new products.

  • Product ACCEPTANCE Unless otherwise provided by mutual agreement of the Authorized User and the Contractor, Authorized User(s) shall have thirty (30) days from the date of delivery to accept hardware products and sixty (60) days from the date of delivery to accept all other Product. Where the Contractor is responsible for installation, acceptance shall be from completion of installation. Failure to provide notice of acceptance or rejection or a deficiency statement to the Contractor by the end of the period provided for under this clause constitutes acceptance by the Authorized User(s) as of the expiration of that period. The License Term shall be extended by the time periods allowed for trial use, testing and acceptance unless the Commissioner or Authorized User agrees to accept the Product at completion of trial use. Unless otherwise provided by mutual agreement of the Authorized User and the Contractor, Authorized User shall have the option to run testing on the Product prior to acceptance, such tests and data sets to be specified by User. Where using its own data or tests, Authorized User must have the tests or representative set of data available upon delivery. This demonstration will take the form of a documented installation test, capable of observation by the Authorized User, and shall be made part of the Contractor’s standard documentation. The test data shall remain accessible to the Authorized User after completion of the test. In the event that the documented installation test cannot be completed successfully within the specified acceptance period, and the Contractor or Product is responsible for the delay, Authorized User shall have the option to cancel the order in whole or in part, or to extend the testing period for an additional thirty (30) day increment. Authorized User shall notify Contractor of acceptance upon successful completion of the documented installation test. Such cancellation shall not give rise to any cause of action against the Authorized User for damages, loss of profits, expenses, or other remuneration of any kind. If the Authorized User elects to provide a deficiency statement specifying how the Product fails to meet the specifications within the testing period, Contractor shall have thirty (30) days to correct the deficiency, and the Authorized User shall have an additional sixty (60) days to evaluate the Product as provided herein. If the Product does not meet the specifications at the end of the extended testing period, Authorized User, upon prior written notice to Contractor, may then reject the Product and return all defective Product to Contractor, and Contractor shall refund any monies paid by the Authorized User to Contractor therefor. Costs and liabilities associated with a failure of the Product to perform in accordance with the functionality tests or product specifications during the acceptance period shall be borne fully by Contractor to the extent that said costs or liabilities shall not have been caused by negligent or willful acts or omissions of the Authorized User’s agents or employees. Said costs shall be limited to the amounts set forth in the Limitation of Liability Clause for any liability for costs incurred at the direction or recommendation of Contractor.

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

  • Commercialization Intrexon shall have the right to develop and Commercialize the Reverted Products itself or with one or more Third Parties, and shall have the right, without obligation to Fibrocell, to take any such actions in connection with such activities as Intrexon (or its designee), at its discretion, deems appropriate.

  • Licensed Product The term “Licensed Product” shall mean any product (a) the manufacture, use, importation, sale or offer for sale of which would, in the absence of the license granted by this Agreement, infringe a Valid Claim of any of the Licensed Patent Rights, or (b) that is comprised of, utilizes or incorporates Licensed Biological Materials, or (c) that is discovered, developed or made using a Licensed Process.

  • Third Party Products and Services Any third-party hardware, software and/or services that is delivered by ResMed for use either standalone or in conjunction with ResMed products and/or services, shall be subject to the third-party terms and conditions and/or license agreements between Customer and the third party. Such third-party hardware, software and/or services is provided by ResMed "AS IS," without any warranty of any kind. Any representations or warranties as to such hardware, software and/or services shall only be as granted by the applicable third parties, if any, that accompany such products and/or software and/or services. Any representations, warranties, or other similar obligations with respect to such third-party hardware, software and/or services flow directly from the third party to Customer and ResMed shall have no responsibility at all for any such representations, warranties, obligations or lack thereof.

  • End User This agreement shall bind the ordering activity as end user but shall not operate to bind a Government employee or person acting on behalf of the Government in his or her personal capacity.

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