Telephone Abandonment Rate Commitment. The percentage of calls received by the Service Center(s) resulting in the caller terminating the call before speaking with a customer service representative (“Abandonment Rate”) shall, on average, be no greater than the percentage designated in Attachment A.
Appears in 22 contracts
Samples: Administrative Services Agreement, Administrative Services Agreement, Administrative Services Agreement
Telephone Abandonment Rate Commitment. The percentage of calls received by the Service Center(s) resulting in the caller terminating the call before speaking with a customer service representative (“Abandonment Rate”) shall, on average, be no greater than the percentage designated in Attachment A.A. EK. Evaluation of Abandonment Rate
Appears in 1 contract
Samples: Administrative Services Agreement
