Common use of Telephone and Electronic Communications Clause in Contracts

Telephone and Electronic Communications. 13.1 Our employees may call you to discuss the Agreement and the Services without being expressly invited to make such a call. 13.2 We will usually make such calls between 8.00am and 9.00pm (United Kingdom time). 13.3 However, so that we can perform our functions under the Agreement, you agree that we may make telephone calls to you before 8.00am and after 9.00pm (United Kingdom time). 13.4 All telephone calls and electronic communications between us and you may be recorded. In relation to this: (A) you consent to the recording of telephone calls and electronic communications, and you acknowledge that such recordings may be used in the event of a dispute; (B) telephone and electronic communication recordings will be accepted by you as conclusive evidence of order, Instructions and/or conversations which have been recorded by us; (C) any telephone and electronic communication recordings made by us will be and remain our property; and (D) you further agree that copies and/or transcripts of such recordings may be provided to any court or regulatory authority. 13.5 Copies of recordings that we make of communications with you (by telephone or by electronic communication or by meeting minutes) will be available on request for a period of five years and, where requested by the FCA or any other competent authority, for a period of up to seven years.