Telephone Interaction Sample Clauses

Telephone Interaction. The "telephone sales promotion" part of "Sponsorship Media" shall be as follows. Provided Ticketmaster is given reasonable notice, Amex and Ticketmaster will mutually determine the specific script and any changes thereto to the extent Amex is referenced, subject to the reasonableness of the script (e.g., concerning time limitations, legal objections, remarks disparaging third parties, etc.). During the Term, the aforesaid script rights shall apply to all Ticket and merchandise which Ticketmaster itself sells by phone. a. Consumer Calls. Scripts which state or incorporate the concept that "Ticketmaster proudly welcomes the American Express Card," shall be used by Ticketmaster, as follows: (i) Initial message to feature Amex in script: The initial message featured in the Amex script shall be "Thank you for calling Ticketmaster, where we proudly accept the American Express Card and Membership Rewards points" Any changes to the above-referenced language shall be mutually agreed to by the parties. Communication of certain Cardmember benefits under this Agreement, as agreed to by both parties, shall also be communicated during the welcome message. The words "Thank you for calling Ticketmaster, where we proudly accept the American Express Card and MembershipRewards points" shall be incorporated into any general or main information lines, where practicable and communication of certain Cardmember benefits, as agreed to by both parties, shall also be communicated during the welcome message on the general or main information lines where practicable (however, these requirements will not apply to any information lines which are co-sponsored, such as is the case with radio stations and certain dedicated telephone lines, all of which Ticketmaster shall disclose to Amex within thirty (30) days after the end of each calendar quarter). Any changes to the above-referenced language shall be mutually agreed to by the parties. (ii) Music-on-hold" environment (at front end when callers are in queue only). Ticketmaster agrees that Amex will be the exclusive credit card company which may advertise, provided that Ticketmaster may mention other credit cards in describing methods of payment and for ads run by local radio stations and for events sponsored by Competing Credit Card Companies during "music-on-hold." In addition to any other approval rights that Ticketmaster may exercise under this Agreement, Ticketmaster shall have reasonable approval over the length of any advertising d...