Common use of Term and Termination of the Agreement Clause in Contracts

Term and Termination of the Agreement. 8.1 You can sign up for the Service online on Global 4’s website, over the telephone, or by completing and sending a signed paper version of our Customer Service Agreement. The Agreement shall start when Global 4 have provided you with written acceptance of your order. Written acceptance will be communicated to you to your chosen email account or by post to your current address if you have not supplied an email address. The length of the Agreement shall be in accordance with the Term specified in the Agreement. 8.1.1 Notwithstanding clause 8.1, once the services have been installed the contract for the supply of services shall commence. The initial term of the agreement and the charges for that service will then take effect from completion of the installation. 8.2 Prior to the installation of your service your cancellation rights and the consequences of cancelling are as follows: 8.2.1 You have the right to cancel your agreement with Global 4 within 14 days (“cooling off period”) from receiving your contract and terms and conditions by calling our Customer Care Team on 01403 216133. 8.2.2 If you cancel your contract within the cooling off period you are entitled to a full refund of any monies paid, including the costs of delivery of any equipment you ordered. The only exception to this clause will be where you have requested to have your services installed, prior to the completion of the 14-day cooling off period. In this instance you must pay us an amount which is proportionate to the service provided up to the point you cancelled the order. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order. 8.2.3 The charges for the installation are dependent on the network area and are as followed; Option 1 broadband or fibre areas £75, Option 2 broadband or fibre areas £119 and Line Rental only £90. 8.2.4 If you do not cancel your order before 12pm two working days before your installation is due to take place, you will be responsible to pay a charge of £150 for the engineer appointment because we will incur costs for the wasted engineer visit. 8.2.5 If you cancel a contract you are responsible for returning any equipment within 14 days of cancelling the order to avoid an equipment charge: a) £39 charge for a TG588 model router. b) £59 charge for a DWA0120 model router. You are responsible for the costs of returning the equipment you have ordered. Proof of postage will be required for any router returned at the request of Global 4. 8.2.6 We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either completed the cancellation request with you or if applicable received the equipment back from you. 8.2.7 If you cancel your order outside of your cooling off period, you will not receive a refund for any once–off fees or activation fees. In addition, you may cancel your order up to 2 working days before your services go live subject to an order cancellation fee of £45. After this point until the go live date there is an additional £150 charge for any late cancellation or missed appointment. 8.3 Once the customers’ service has been installed the Customer may terminate this Agreement at any time by providing 30 days’ notice by calling our Customer Care Team on 01403 216133 however it should be noted that if this termination is served within the period of the agreed contract term early termination charges will apply (see clause 8.4). 8.4 Early termination charges will be payable if you cancel your contract within your agreed contract Term. The early termination charge will not be more than the charges you would have paid for the service you have been provided with for the remainder of the Term of your contract. 8.4.1 If you have received an upgrade and cancel early within your contract, charges will be payable. 8.5 If you have taken advantage of a special offer and cancel early within your contract full package price will be payable. 8.6 If you decide to terminate this Agreement upon receiving notification that we have applied RPI increases to your tariff, then early termination charges will be apply for the remainder of your term of your Agreement. 8.7 Global 4 may terminate the Agreement: 8.6.1 At any time by providing 30 days’ notice given that the initial Term has been fulfilled and 8.6.2 Forthwith following any suspension of Service. 8.8 Either Party may terminate the Agreement forthwith if: 8.7.1 The other Party has committed a material breach which is incapable of remedy. 8.7.2 The other Party has committed a material breach which is capable of remedy but which it fails to remedy within 15 days. 8.7.3 The other Party becomes unable to pay its debts as stated in section 123 of the Insolvency Act 1986 (including any amendments). 8.7.4 A liquidator (or any other professional relevant to bankruptcy) is appointed to manage all or some of the Parts assets (other than for the purpose of solvent amalgamation or reconstruction). 8.7.5 The other Party enters into an arrangement or composition with its creditors. 8.9 Either Party may terminate the Agreement if the Service is interrupted for a period exceeding 1 month due to any event occurring outside the reasonable control of the parties. 8.10 Termination of the Agreement shall not relieve the Customer of its obligation to pay any charges incurred or affect in any way the continuation in force of paragraphs 5, 6 and 8. 8.11 Notwithstanding clause 8.4, if you end your contract for broadband services with us and do not transfer your broadband services and telephone line to another provider via a recognised transfer process, you agree to pay us a disconnection charge of £40. This fee is a charge applied by BT Wholesale to cover the cost of the work required to disconnect the services from the exchange. Further information and details on exceptions can be found at xxxxx://xxx.xxxxxxxxxxx.xx.xx/termsandconditions.

Term and Termination of the Agreement. 8.1 You can sign up for the Service online on Global 4’s website, over the telephone, or by completing and sending a signed paper version of our Customer Service Agreement. The Agreement shall start when Global 4 have provided you with written acceptance of your order. Written acceptance will be communicated to you to your chosen email account or by post to your current address if you have not supplied an email address. The length of the Agreement shall be in accordance with the Term specified in the Agreement. 8.1.1 Notwithstanding clause 8.1, once the services have been installed the contract for the supply of services shall commence. The initial term of the agreement and the charges for that service will then take effect from completion of the installation. 8.2 Prior to the installation of your service your cancellation rights and the consequences of cancelling are as follows: 8.2.1 You have the right to cancel your agreement with Global 4 within 14 days (“cooling off period”) from receiving your contract application form and terms and conditions by calling our Customer Care Team on 01403 216133216137. 8.2.2 If you cancel your contract within the cooling off period you are entitled to a full refund of any monies paid, including the costs of delivery of any equipment you ordered. The only exception to this clause will be where you have requested to have your services installed, prior to the completion of the 14-14 day cooling off period. In this instance you must pay us an amount which is proportionate to the service provided up to the point you cancelled the order. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order. 8.2.3 The charges for the installation are dependent on the network area and are as followed; Option 1 broadband or fibre areas £75, Option 2 broadband or fibre areas £119 119, Fibre packages £150 and Line Rental only £90. 8.2.4 If you do not cancel your order before 12pm two working days before your installation is due to take place, you will be responsible to pay a charge of £150 for the engineer appointment because we will incur costs for the wasted engineer visit. 8.2.5 If you cancel a contract you are responsible for returning any equipment within 14 days of cancelling the order to avoid an equipment charge: a) a charge of £39 charge for a TG588 model router. b) £59 charge for a DWA0120 model router50. You are responsible for the costs of returning the equipment you have ordered. Proof of postage will be required for any router returned at the request of Global 4. 8.2.6 We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either completed the cancellation request with you or if applicable received the equipment back from you. 8.2.7 If you cancel your order outside of your cooling off period, you will not receive a refund for any onceone–off fees or activation fees. In addition, you may cancel your order up to 2 working days before your services go live subject to an order cancellation fee of £45. After this point until the go live date there is an additional £150 charge for any late cancellation or missed appointment. 8.3 Once the customers’ service Customers Service has been installed the Customer may terminate this Agreement at any time by providing 30 days’ notice by calling our Customer Care Team on 01403 216133 216137 however it should be noted that if this termination is served within the period of the agreed contract term early termination charges will apply (see clause 8.4). 8.4 Early termination charges will be payable if you cancel your contract within your agreed contract Term. The early termination charge will not be more than the charges you would have paid for the service you have been provided with for the remainder of the Term of your contract. 8.4.1 If you have received an upgrade and cancel early within your contract, charges will be payable. 8.5 If you have taken advantage of a special offer and cancel early within your contract full package price will be payable. 8.6 If you decide to terminate this Agreement upon receiving notification that we have applied RPI increases to your tariff, then early termination charges will be apply for the remainder of your term of your Agreement. 8.7 Global 4 may terminate the Agreement: 8.6.1 At any time by providing 30 days’ notice given that the initial Term has been fulfilled and 8.6.2 Forthwith following any suspension of Service. 8.8 8.7 Either Party may terminate the Agreement forthwith if: 8.7.1 The other Party has committed a material breach which is incapable of remedy. 8.7.2 The other Party has committed a material breach which is capable of remedy but which it fails to remedy within 15 days. 8.7.3 The other Party becomes unable to pay its debts as stated in section 123 of the Insolvency Act 1986 (including any amendments). 8.7.4 A liquidator (or any other professional relevant to bankruptcy) is appointed to manage all or some of the Parts assets (other than for the purpose of solvent amalgamation or reconstruction). 8.7.5 The other Party enters into an arrangement or composition with its creditors. 8.9 8.8 Either Party may terminate the Agreement if the Service is interrupted for a period exceeding 1 month due to any event occurring outside the reasonable control of the parties. 8.10 8.9 Termination of the Agreement shall not relieve the Customer of its obligation to pay any charges incurred or affect in any way the continuation in force of paragraphs 5, 6 and 8. 8.11 8.10 Notwithstanding clause 8.4, if you end your contract for broadband services with us and do not transfer your broadband services request and telephone line to use a MAC or where unavailable follow another provider via a recognised transfer process, you agree to pay us a disconnection charge of £40. This fee is a charge applied by BT Wholesale to cover the cost of the work required to disconnect the services from the exchange. Further information and details on exceptions can be found at xxxxx://xxx.xxxxxxxxxxx.xx.xx/termsandconditionsxxx.xxxxxxxxxxx.xx.xx/xxxxxxxxxxxxx-xxxxxx.

Term and Termination of the Agreement. 8.1 You can sign up for the Service online on Global 4Home Telecom’s website, over the telephone, or by completing and sending a signed paper version of our Customer Service Agreement. The Agreement shall start when Global 4 Home Telecom have provided you with written acceptance of your order. Written acceptance will be communicated to you to your chosen email account or by post to your current address if you have not supplied an email address. The length of the Agreement shall be in accordance with the Term specified in the Agreement. 8.1.1 Notwithstanding clause 8.1, once the services have been installed the contract for the supply of services shall commence. The initial term of the agreement and the charges for that service will then take effect from completion of the installation. 8.2 Prior to the installation of your service your cancellation rights and the consequences of cancelling are as follows: 8.2.1 You have the right to cancel your agreement with Global 4 Home Telecom within 14 days (“cooling off period”) from receiving your contract and terms and conditions by calling our Customer Care Team on 01403 216133. 8.2.2 If you cancel your contract within the cooling off period you are entitled to a full refund of any monies paid, including the costs of delivery of any equipment you ordered. The only exception to this clause will be where you have requested to have your services installed, prior to the completion of the 14-day cooling cooling-off period. In this instance you must pay us an amount which is proportionate to the service provided up to the point you cancelled the order. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order. 8.2.3 The charges for the installation are dependent on the network area and are as followed; Option 1 broadband or fibre areas £75from time-to-time, Option 2 broadband or fibre areas £119 individual circumstances. A list of these charges be found on Home Telecom’s website under Tariffs and Line Rental only £90Charges. 8.2.4 If you do not cancel your order before 12pm two working days before your installation is due to take place, you will be responsible to pay for paying a charge of £150 for the engineer appointment because we will incur costs for the costs incurred from a wasted engineer visit.. This can be found on Home Telecom’s website under Tariffs and Charges 8.2.5 If you cancel a contract contract, you are responsible for returning any equipment within 14 days of cancelling the order to avoid an equipment charge: a) £39 charge being charged for a TG588 model router. b) £59 charge for a DWA0120 model routerthat equipment. You are responsible for the costs A list of returning the equipment you have ordered. Proof of postage will be required for any router returned at the request of Global 4. 8.2.6 We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either completed the cancellation request with you or if applicable received the equipment back from you. 8.2.7 If you cancel your order outside of your cooling off period, you will not receive a refund for any once–off fees or activation fees. In addition, you may cancel your order up to 2 working days before your services go live subject to an order cancellation fee of £45. After this point until the go live date there is an additional £150 charge for any late cancellation or missed appointment. 8.3 Once the customers’ service has been installed the Customer may terminate this Agreement at any time by providing 30 days’ notice by calling our Customer Care Team on 01403 216133 however it should be noted that if this termination is served within the period of the agreed contract term early termination these charges will apply (see clause 8.4). 8.4 Early termination charges will be payable if you cancel your contract within your agreed contract Term. The early termination charge will not be more than the charges you would have paid for the service you have been provided with for the remainder of the Term of your contract. 8.4.1 If you have received an upgrade and cancel early within your contract, charges will be payable. 8.5 If you have taken advantage of a special offer and cancel early within your contract full package price will be payable. 8.6 If you decide to terminate this Agreement upon receiving notification that we have applied RPI increases to your tariff, then early termination charges will be apply for the remainder of your term of your Agreement. 8.7 Global 4 may terminate the Agreement: 8.6.1 At any time by providing 30 days’ notice given that the initial Term has been fulfilled and 8.6.2 Forthwith following any suspension of Service. 8.8 Either Party may terminate the Agreement forthwith if: 8.7.1 The other Party has committed a material breach which is incapable of remedy. 8.7.2 The other Party has committed a material breach which is capable of remedy but which it fails to remedy within 15 days. 8.7.3 The other Party becomes unable to pay its debts as stated in section 123 of the Insolvency Act 1986 (including any amendments). 8.7.4 A liquidator (or any other professional relevant to bankruptcy) is appointed to manage all or some of the Parts assets (other than for the purpose of solvent amalgamation or reconstruction). 8.7.5 The other Party enters into an arrangement or composition with its creditors. 8.9 Either Party may terminate the Agreement if the Service is interrupted for a period exceeding 1 month due to any event occurring outside the reasonable control of the parties. 8.10 Termination of the Agreement shall not relieve the Customer of its obligation to pay any charges incurred or affect in any way the continuation in force of paragraphs 5, 6 and 8. 8.11 Notwithstanding clause 8.4, if you end your contract for broadband services with us and do not transfer your broadband services and telephone line to another provider via a recognised transfer process, you agree to pay us a disconnection charge of £40. This fee is a charge applied by BT Wholesale to cover the cost of the work required to disconnect the services from the exchange. Further information and details on exceptions can be found at xxxxx://xxx.xxxxxxxxxxx.xx.xx/termsandconditions.on Home Telecom’s website under

Term and Termination of the Agreement. 8.1 You can sign up for the Service online on Global 4Home Telecom’s website, over the telephone, or by completing and sending a signed paper version of our Customer Service Agreement. The Agreement shall start when Global 4 Home Telecom have provided you with written acceptance of your order. Written acceptance will be communicated to you to your chosen email account or by post to your current address if you have not supplied an email address. The length of the Agreement shall be in accordance with the Term specified in the Agreement. 8.1.1 Notwithstanding clause 8.1, once the services have been installed the contract for the supply of services shall commence. The initial term of the agreement and the charges for that service will then take effect from completion of the installation. 8.2 Prior to the installation of your service your cancellation rights and the consequences of cancelling are as follows: 8.2.1 You have the right to cancel your agreement with Global 4 Home Telecom within 14 days (“cooling off period”) from receiving your contract and terms and conditions by calling our Customer Care Team on 01403 216133. 8.2.2 If you cancel your contract within the cooling off period you are entitled to a full refund of any monies paid, including the costs of delivery of any equipment you ordered. The only exception to this clause will be where you have requested to have your services installed, prior to the completion of the 14-day cooling cooling-off period. In this instance you must pay us an amount which is proportionate to the service provided up to the point you cancelled the order. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order. 8.2.3 The charges for the installation are dependent on the network area and are as followed; Option 1 broadband or fibre areas £75from time-to-time, Option 2 broadband or fibre areas £119 individual circumstances. A list of these charges be found on Home Telecom’s website under Tariffs and Line Rental only £90Charges. 8.2.4 If you do not cancel your order before 12pm two working days before your installation is due to take place, you will be responsible to pay for paying a charge of £150 for the engineer appointment because we will incur costs for the costs incurred from a wasted engineer visit.. This can be found on Home Telecom’s website under Tariffs and Charges 8.2.5 If you cancel a contract contract, you are responsible for returning any equipment within 14 days of cancelling the order to avoid an equipment charge: a) £39 charge being charged for a TG588 model router. b) £59 charge for a DWA0120 model routerthat equipment. You are responsible for the costs A list of returning the equipment you have ordered. Proof of postage will these charges can be required for any router returned at the request of Global 4found on Home Telecom’s website under Tariffs and Charges. 8.2.6 We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either completed the cancellation request with you or if applicable received the equipment back from you. 8.2.7 If you cancel your order outside of your cooling off period, you will not receive a refund for any once–off fees or activation fees. In addition, you may cancel your order up to 2 working days before your services go live subject to an order cancellation fee of £45. After this point until the go live date there is an additional £150 charge for any late cancellation or missed appointmentThis can be found on Home Telecom’s website under Tariffs and Charges. 8.3 Once the customers’ service has been installed the Customer may terminate this Agreement at any time by providing 30 days’ notice by calling our Customer Care Team on 01403 216133 216131 however it should be noted that if this termination is served within the period of the agreed contract term early termination charges will apply (see clause 8.4). 8.4 Early termination charges will be payable if you cancel your contract within your agreed contract Term. The early termination charge will not charges are set out in our charges tariff, this can be more than the charges you would have paid for the service you have been provided with for the remainder of the Term of your contractfound on Home Telecom’s website under Tariffs and Charges. 8.4.1 If you have received an upgrade and cancel early within your contract, charges will be payable. 8.5 If you have taken advantage of a special offer and cancel early within your contract full package price will be payable. 8.6 If you decide to terminate this Agreement upon receiving notification that we have applied RPI increases to your tariff, then early termination charges will be apply for the remainder of your term of your Agreement. 8.7 Global 4 8.6 Home Telecom may terminate the Agreement: 8.6.1 At any time by providing 30 days’ notice given that the initial Term has been fulfilled and 8.6.2 Forthwith and forthwith following any suspension of Service. 8.8 8.7 Either Party may terminate the Agreement forthwith if: 8.7.1 The other Party has committed a material breach which is incapable of remedy. 8.7.2 The other Party has committed a material breach which is capable of remedy but which it fails to remedy within 15 days. 8.7.3 The other Party becomes unable to pay its debts as stated in section 123 of the Insolvency Act 1986 (including any amendments). 8.7.4 A liquidator (or any other professional relevant to bankruptcy) is appointed to manage all or some of the Parts assets (other than for the purpose of solvent amalgamation or reconstruction). 8.7.5 The other Party enters into an arrangement or composition with its creditors. 8.9 8.8 Either Party may terminate the Agreement if the Service is interrupted for a period exceeding 1 month due to any event occurring outside the reasonable control of the parties. 8.10 8.9 Termination of the Agreement shall not relieve the Customer of its obligation to pay any charges incurred or affect in any way the continuation in force of paragraphs 5, 6 and 8. 8.11 8.10 Notwithstanding clause 8.4, if you end your contract for broadband services with us and do not transfer your broadband services and telephone line to another provider via a recognised transfer process, you agree to pay us a disconnection charge of £40charge. This fee is a charge applied by BT Wholesale to cover the cost of the work required to disconnect the services from the exchange. Further information and details on exceptions can be found at xxxxx://xxx.xxxxxxxxxxx.xx.xx/termsandconditionson Home Telecom’s website under Tariffs and Charges.

Term and Termination of the Agreement. 8.1 You can sign up for the Service online on Global 4’s website, over the telephone, or by completing and sending a signed paper version of our Customer Service Agreement. The Agreement shall start when Global 4 have provided you with written acceptance of your order. Written acceptance will be communicated to you to your chosen email account or by post to your current address if you have not supplied an email addressaccount. The length of the Agreement shall be in accordance with the Term specified in the Agreement. 8.1.1 Notwithstanding clause 8.1, once the services have been installed the contract for the supply of services shall commence. The initial term of the agreement and the charges for that service will then take effect from completion of the installation. 8.2 Prior to the installation of your service your cancellation rights and the consequences of cancelling are as follows: 8.2.1 You have the right to cancel your agreement with Global 4 within 14 days (“cooling off period”) from receiving your contract and terms and conditions by calling our Customer Care Services Team on 01403 216133337389. 8.2.2 If you cancel your contract within the cooling off period you are entitled to a full refund of any monies paid, including the costs of delivery of any equipment you ordered. The only exception to this clause will be where you have requested to have your services installed, prior to the completion of the 14-14 day cooling off period. In this instance you must pay us an amount which is proportionate to the service provided up to the point you cancelled the order. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order. 8.2.3 The charges for the installation are dependent on the network area and are as followed; Option 1 broadband or fibre areas £75, Option 2 broadband or fibre areas £119 and Line Rental only £90. 8.2.4 If you do not cancel your order before 12pm two working days before your installation is due to take place, you will be responsible to pay a charge of £150 for the engineer appointment because we will incur costs for the wasted engineer visit. 8.2.5 If you cancel a contract you are responsible for returning any equipment within 14 days of cancelling the order to avoid an equipment charge: a) a charge of £39 charge for a TG588 model router. b) £59 charge for a DWA0120 model router50. You are responsible for the costs of returning the equipment you have ordered. Proof of postage will be required for any router returned at the request of Global 4. 8.2.6 8.2.4 We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either completed the cancellation request with you or if applicable received the equipment back from you. 8.2.7 8.2.5 If you cancel your order outside of your cooling off period, you will not receive a refund for any once–off fees payments made. 8.2.6 Notwithstanding clause 8.2.5, any cancellations, amendments or activation fees. In addition, you may cancel your order up to missed appointments within 2 working days before of your services go live date will be subject to an order cancellation fee of £45. After this point until the go live date there is an additional £150 charge for any late cancellation or missed appointment120. 8.3 Once the customers’ service has been installed the Customer may terminate this Agreement at any time by providing 30 days’ 4 weeks notice by calling our Customer Care Services Team on 01403 216133 337389 however it should be noted that if this termination is served within the period of the agreed contract term early termination charges will apply (see clause 8.4). 8.4 Early termination charges will be payable if you cancel your contract within your agreed contract Term. The early termination charge will not be more than the charges you would have paid for the service you have been provided with for the remainder of the Term of your contract. 8.4.1 If you have received an upgrade and cancel early within your contract, charges will be payable. 8.5 If you have taken advantage of a special offer and cancel early within your contract full package price will be payable. 8.6 If you decide to terminate this Agreement upon receiving notification that we have applied RPI increases to your tariff, then early termination charges will be apply for the remainder of your term of your Agreement. 8.7 Global 4 may terminate the Agreement: 8.6.1 At any time by providing 30 days’ notice given that the initial Term has been fulfilled and 8.6.2 Forthwith following any suspension of Service. 8.8 Either Party may terminate the Agreement forthwith if: 8.7.1 The other Party has committed a material breach which is incapable of remedy. 8.7.2 The other Party has committed a material breach which is capable of remedy but which it fails to remedy within 15 days. 8.7.3 The other Party becomes unable to pay its debts as stated in section 123 of the Insolvency Act 1986 (including any amendments). 8.7.4 A liquidator (or any other professional relevant to bankruptcy) is appointed to manage all or some of the Parts assets (other than for the purpose of solvent amalgamation or reconstruction). 8.7.5 The other Party enters into an arrangement or composition with its creditors. 8.9 Either Party may terminate the Agreement if the Service is interrupted for a period exceeding 1 month due to any event occurring outside the reasonable control of the parties. 8.10 Termination of the Agreement shall not relieve the Customer of its obligation to pay any charges incurred or affect in any way the continuation in force of paragraphs 5, 6 and 8. 8.11 Notwithstanding clause 8.4, if you end your contract for broadband services with us and do not transfer your broadband services and telephone line to another provider via a recognised transfer process, you agree to pay us a disconnection charge of £40. This fee is a charge applied by BT Wholesale to cover the cost of the work required to disconnect the services from the exchange. Further information and details on exceptions can be found at xxxxx://xxx.xxxxxxxxxxx.xx.xx/termsandconditions.

Term and Termination of the Agreement. 8.1 You can sign up for the Service online on Global 4’s website, over the telephone, or by completing and sending a signed paper version of our Customer Service Agreement. The Agreement shall start when Global 4 have provided you with written acceptance of your order. Written acceptance will be communicated to you to your chosen email account or by post to your current address if you have not supplied an email address. The length of the Agreement shall be in accordance with the Term specified in the Agreement. 8.1.1 Notwithstanding clause 8.1, once the services have been installed the contract for the supply of services shall commence. The initial term of the agreement and the charges for that service will then take effect from completion of the installation. 8.2 Prior to the installation of your service your cancellation rights and the consequences of cancelling are as follows: 8.2.1 You have the right to cancel your agreement with Global 4 within 14 days (“cooling off period”) from receiving your contract and terms and conditions by calling our Customer Care Team on 01403 216133216137. 8.2.2 If you cancel your contract within the cooling off period you are entitled to a full refund of any monies paid, including the costs of delivery of any equipment you ordered. The only exception to this clause will be where you have requested to have your services installed, prior to the completion of the 14-day cooling off period. In this instance you must pay us an amount which is proportionate to the service provided up to the point you cancelled the order. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order. 8.2.3 The charges for the installation are dependent on the network area and are as followed; Option 1 broadband or fibre areas £75, Option 2 broadband or fibre areas £119 and Line Rental only £90. 8.2.4 If you do not cancel your order before 12pm two working days before your installation is due to take place, you will be responsible to pay a charge of £150 for the engineer appointment because we will incur costs for the wasted engineer visit. 8.2.5 If you cancel a contract you are responsible for returning any equipment within 14 days of cancelling the order to avoid an equipment charge: a) a charge of £39 charge for a TG588 model router. b) £59 charge for a DWA0120 model router50. You are responsible for the costs of returning the equipment you have ordered. Proof of postage will be required for any router returned at the request of Global 4. 8.2.6 We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either completed the cancellation request with you or if applicable received the equipment back from you. 8.2.7 If you cancel your order outside of your cooling off period, you will not receive a refund for any onceone–off fees or activation fees. In addition, you may cancel your order up to 2 working days before your services go live subject to an order cancellation fee of £45. After this point until the go live date there is an additional £150 charge for any late cancellation or missed appointment. 8.3 Once the customers’ service has been installed the Customer may terminate this Agreement at any time by providing 30 days’ notice by calling our Customer Care Team on 01403 216133 216137 however it should be noted that if this termination is served within the period of the agreed contract term early termination charges will apply (see clause 8.4). 8.4 Early termination charges will be payable if you cancel your contract within your agreed contract Term. The early termination charge will not be more than the charges you would have paid for the service you have been provided with for the remainder of the Term of your contract. 8.4.1 If you have received an upgrade and cancel early within your contract, charges will be payable. 8.5 If you have taken advantage of a special offer and cancel early within your contract full package price will be payable. 8.6 If you decide to terminate this Agreement upon receiving notification that we have applied RPI increases to your tariff, then early termination charges will be apply for the remainder of your term of your Agreement. 8.7 Global 4 may terminate the Agreement: 8.6.1 At any time by providing 30 days’ notice given that the initial Term has been fulfilled and 8.6.2 Forthwith following any suspension of Service. 8.8 8.7 Either Party may terminate the Agreement forthwith if: 8.7.1 The other Party has committed a material breach which is incapable of remedy. 8.7.2 The other Party has committed a material breach which is capable of remedy but which it fails to remedy within 15 days. 8.7.3 The other Party becomes unable to pay its debts as stated in section 123 of the Insolvency Act 1986 (including any amendments). 8.7.4 A liquidator (or any other professional relevant to bankruptcy) is appointed to manage all or some of the Parts assets (other than for the purpose of solvent amalgamation or reconstruction). 8.7.5 The other Party enters into an arrangement or composition with its creditors. 8.9 8.8 Either Party may terminate the Agreement if the Service is interrupted for a period exceeding 1 month due to any event occurring outside the reasonable control of the parties. 8.10 8.9 Termination of the Agreement shall not relieve the Customer of its obligation to pay any charges incurred or affect in any way the continuation in force of paragraphs 5, 6 and 8. 8.11 8.10 Notwithstanding clause 8.4, if you end your contract for broadband services with us and do not transfer your broadband services and telephone line to another provider via a recognised transfer process, you agree to pay us a disconnection charge of £40. This fee is a charge applied by BT Wholesale to cover the cost of the work required to disconnect the services from the exchange. Further information and details on exceptions can be found at xxxxx://xxx.xxxxxxxxxxx.xx.xx/termsandconditions.

Term and Termination of the Agreement. 8.1 You can sign up for the Service online on Global 4’s website, over the telephone, or by completing and sending a signed paper version of our Customer Service Agreement. The Agreement shall start when Global 4 have provided you with written acceptance of your order. Written acceptance will be communicated to you to your chosen email account or by post to your current address if you have not supplied an email address. The length of the Agreement shall be in accordance with the Term specified in the Agreement. 8.1.1 Notwithstanding clause 8.1, once the services have been installed the contract for the supply of services shall commence. The initial term of the agreement and the charges for that service will then take effect from completion of the installation. 8.2 Prior to the installation of your service your cancellation rights and the consequences of cancelling are as follows: 8.2.1 You have the right to cancel your agreement with Global 4 within 14 days (“cooling off period”) from receiving your contract application form and terms and conditions by calling our Customer Care Team on 01403 216133337372. 8.2.2 If you cancel your contract within the cooling off period you are entitled to a full refund of any monies paid, including the costs of delivery of any equipment you ordered. The only exception to this clause will be where you have requested to have your services installed, prior to the completion of the 14-14 day cooling off period. In this instance you must pay us an amount which is proportionate to the service provided up to the point you cancelled the order. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order. 8.2.3 The charges for the installation are dependent on the network area and are as followed; Option 1 broadband or fibre areas £75, Option 2 broadband or fibre areas £119 119, Fibre packages £150 and Line Rental only £90. 8.2.4 If you do not cancel your order before 12pm two working days before your installation is due to take place, you will be responsible to pay a charge of £150 for the engineer appointment because we will incur costs for the wasted engineer visit. 8.2.5 If you cancel a contract you are responsible for returning any equipment within 14 days of cancelling the order to avoid an equipment charge: a) a charge of £39 charge for a TG588 model router. b) £59 charge for a DWA0120 model router50. You are responsible for the costs of returning the equipment you have ordered. Proof of postage will be required for any router returned at the request of Global 4. 8.2.6 We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either completed the cancellation request with you or if applicable received the equipment back from you. 8.2.7 If you cancel your order outside of your cooling off period, you will not receive a refund for any onceone–off fees or activation fees. In addition, you may cancel your order up to 2 working days before your services go live subject to an order cancellation fee of £45. After this point until the go live date there is an additional £150 charge for any late cancellation or missed appointment. 8.3 Once the customers’ service Customers Service has been installed the Customer may terminate this Agreement at any time by providing 30 days’ notice by calling our Customer Care Team on 01403 216133 337372 however it should be noted that if this termination is served within the period of the agreed contract term early termination charges will apply (see clause 8.4). 8.4 Early termination charges will be payable if you cancel your contract within your agreed contract Term. The early termination charge will not be more than the charges you would have paid for the service you have been provided with for the remainder of the Term of your contract. 8.4.1 If you have received an upgrade and cancel early within your contract, charges will be payable. 8.5 If you have taken advantage of a special offer and cancel early within your contract full package price will be payable. 8.6 If you decide to terminate this Agreement upon receiving notification that we have applied RPI increases to your tariff, then early termination charges will be apply for the remainder of your term of your Agreement. 8.7 Global 4 may terminate the Agreement: 8.6.1 At any time by providing 30 days’ notice given that the initial Term has been fulfilled and 8.6.2 Forthwith following any suspension of Service. 8.8 8.7 Either Party may terminate the Agreement forthwith if: 8.7.1 The other Party has committed a material breach which is incapable of remedy. 8.7.2 The other Party has committed a material breach which is capable of remedy but which it fails to remedy within 15 days. 8.7.3 The other Party becomes unable to pay its debts as stated in section 123 of the Insolvency Act 1986 (including any amendments). 8.7.4 A liquidator (or any other professional relevant to bankruptcy) is appointed to manage all or some of the Parts assets (other than for the purpose of solvent amalgamation or reconstruction). 8.7.5 The other Party enters into an arrangement or composition with its creditors. 8.9 8.8 Either Party may terminate the Agreement if the Service is interrupted for a period exceeding 1 month due to any event occurring outside the reasonable control of the parties. 8.10 8.9 Termination of the Agreement shall not relieve the Customer of its obligation to pay any charges incurred or affect in any way the continuation in force of paragraphs 5, 6 and 8. 8.11 8.10 Notwithstanding clause 8.4, if you end your contract for broadband services with us and do not transfer your broadband services request and telephone line to use a MAC or where unavailable follow another provider via a recognised transfer process, you agree to pay us a disconnection charge of £40. This fee is a charge applied by BT Wholesale to cover the cost of the work required to disconnect the services from the exchange. Further information and details on exceptions can be found at xxxxx://xxx.xxxxxxxxxxx.xx.xx/termsandconditionsxxx.xxxxxxxxxxxxxxxxx.xx.xx/xxxxxxxxxxxxx-xxxxxx.