Common use of TERMINATION & REFUNDS Clause in Contracts

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 AU$200 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 AU$200 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When W hen this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. We This does not mean that sales of new copies of the W ork can be completed. W e will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work Work, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content GuidelinesGuidelines or the Xxxxxxxx Xxxx Editorial Standards:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  ▪ 0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  ▪ More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  ▪ After submission of Your Manuscript but before design work begins: 50% of purchase price  ▪ After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  ▪ No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  ▪ 0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  ▪ More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  ▪ No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the Work can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work Work, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work Work, after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We have fulfilled fulfillment of the Publishing Services and Marketing ServicesService(s), Refunds will be issued as follows: • For More than 90 days after purchase: No Refund • 0-90 calendar days after purchase: We will refund to You: o Publishing Packages: o ▪ Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% amount You have paid to Us for such Publishing Package or Service at the time of purchase pricetermination (“Total Paid”), less €150 AU$200 or 10% of the purchase priceprice of the Publishing Package or Service (“Purchase Price”), whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  ▪ After submission of Your Manuscript but before design work begins: 50% of purchase price  Purchase Price ▪ After design work begins but prior to final approvalFinal Approval: 25% of purchase price o Purchase Price ▪ After You have given final approval of the WorkFinal Approval:  No Refund o ▪ NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual o Individual Services (not included as part of a Publishing Package): o ▪ Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase priceTotal Paid, less €150 AU$200 or 10% of the purchase pricePurchase Price, whichever is greater  More than 90 calendar days after the purchase: No Refund o ▪ After We begin fulfillment of individual Service(s):  No Refund o ▪ NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first. • If We terminate the Agreement without Cause at any time prior to fulfillment of the Service(s), We will Refund the Total Paid for the unfulfilled Service(s). • "Cause" means: (a) You behave in an abusive manner toward Us or Our Contractors; (b) a breach or violation of the Representations and Warranties set forth in Section 5 of this Agreement; or (c) We receive a formal or informal allegation, complaint, demand or Action (as defined in Section 7), in any form made by a third party relating to You, Your Work or Your Royalties. • If at any time prior to Title Live, We terminate this Agreement because Your Manuscript and/or Your Work do not comply with our Content Guidelines, in Our sole discretion, We will refund the Total Paid for the Publishing Package, less a Content Evaluation processing fee of AU$550, as well as the Total Paid for unfulfilled Services. If at any time after Title Live, We terminate this Agreement because Your Work does not comply with our Content Guidelines and/or applicable laws and You choose not make the necessary revisions to comply, We will refund only the Total Paid for unfulfilled Services. If, after termination of this Agreement, You request in writing an electronic file(s) of the Work, We will send the PDF file(s) within 30 days, with Our Property removed.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript: Manuscript  0-90 calendar days after the purchase: 100% of purchase price, less €150 ₹9,375 or 10% of the purchase price, whichever is greater  91-180 calendar days after the purchase: 50% of purchase price  More than 90 180 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines: approval  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 ₹9,375 or 10% of the purchase price, whichever is greater  91-180 calendar days after the purchase: 50% of purchase price  More than 90 180 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  o No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  ▪ 0-90 calendar days after the purchase: 100% of purchase price, less €150 S$205 or 10% of the purchase price, whichever is greater  ▪ More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  ▪ After submission of Your Manuscript but before design work begins: 50% of purchase price  ▪ After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  ▪ No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  ▪ 0-90 calendar days after the purchase: 100% of purchase price, less €150 S$205 or 10% of the purchase price, whichever is greater  ▪ More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  ▪ No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  91-180 calendar days after the purchase: 50% of purchase price  More than 90 180 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  91-180 calendar days after the purchase: 50% of purchase price  More than 90 180 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 NZ$200 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 NZ$200 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 S$205 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 S$205 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 ₹9,375 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 ₹9,375 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 £105 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 £105 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 ₹9,375 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 ₹9,375 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When W hen this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors who produce, sell and distribute (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Our Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We and/or Our Affiliates will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given following notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior to the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the Work can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work Work, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work Work, after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  ▪ 0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  ▪ More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content GuidelinesGuidelines or the Xxxxx Press Editorial Standards:  ▪ After submission of Your Manuscript but before design work begins: 50% of purchase price  ▪ After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  ▪ No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  ▪ 0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  ▪ More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  ▪ No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 £105 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 £105 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work Work, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 £105 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 £105 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When W hen this Agreement is terminated, We W e will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the WorkW ork. However, We W e cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the WorkW ork, previews advertisements, listings, previews, and excerpts may be seen on the internet in perpetuity, long after termination. This does not mean that sales of new copies of the W ork can be completed. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work W ork, or to remove an excerpt advertisement, listing, excerpt, or preview of the Work W ork, after this Agreement is terminated, provided that We W e have given notice of the requested change to such Contractor. You will remain liable for payment of the balance duedue to Us, subject to the following Refund provisions below provisions. If You terminate the Agreement, or if We W e terminate the Agreement either for Cause (as defined below) at any time time, or without Cause after We W e have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content GuidelinesGuidelines or the W estBow Press Editorial Standards:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the WorkW ork:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We W e begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We W e or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: • For Publishing Packages: o Prior to submission of Your Manuscript: Manuscript  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  91-180 calendar days after the purchase: 50% of purchase price  More than 90 180 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines: approval  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. • For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  91-180 calendar days after the purchase: 50% of purchase price  More than 90 180 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  o No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €150 S$205 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €150 S$205 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.

TERMINATION & REFUNDS. Either Party may terminate this Agreement at any time, with or without cause, with written notice to the other Party. When this Agreement is terminated, We will notify and demand that all of Our Contractors (such as Amazon, Google and Apple) cease the production, sale and distribution of new copies of the Work. However, We cannot control the actions or omissions of Our Contractors, or when they choose to comply with Our request. Even after Contractors stop selling the Work, previews and excerpts may be seen on the internet in perpetuity, long after termination. We will not be liable to You for copyright infringement, or in any other way, for the failure of a retailer or Contractor to cease the production, sale and distribution of the Work to remove an excerpt or preview of the Work after this Agreement is terminated, provided that We have given notice of the requested change to such Contractor. You will remain liable for payment of the balance due, subject to the Refund provisions below If You terminate the Agreement, or if We terminate the Agreement for Cause (as defined below) at any time or without Cause after We have fulfilled the Publishing Services and Marketing Services, Refunds will be issued as follows: •  For Publishing Packages: o Prior to submission of Your Manuscript:  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After submission of Your Manuscript but prior to final approval, if the refund is not due to failure to comply with Our Content Guidelines:  After submission of Your Manuscript but before design work begins: 50% of purchase price  After design work begins but prior to final approval: 25% of purchase price o After You have given final approval of the Work:  No Refund o NOTE: Submission of Your Manuscript occurs when You first deliver to Us any text or images intended for publication. •  For individual Services (not included as part of a Publishing Package): o Prior the beginning of fulfillment of individual Service(s):  0-90 calendar days after the purchase: 100% of purchase price, less €$150 or 10% of the purchase price, whichever is greater  More than 90 calendar days after the purchase: No Refund o After We begin fulfillment of individual Service(s):  No Refund o NOTE: Fulfillment of a Service occurs either when You return the author questionnaire, whether or not completed fully or correctly, or when We or a Contractor begin work on the Service, whichever occurs first.