The Company’s Obligations. To facilitate the provision by the Contractor of maintenance and support services the Company shall: 6.1 Keep and operate the systems and peripherals in a proper and prudent manner and ensure that only competent employees are allowed to operate them. 6.2 Use the systems and peripherals in a suitable environment and in accordance with manufacturer’s instructions and advice of the Contractor. 6.3 Co-operate with the Contractor and do all in its power to assist to restore the equipment back to the working condition. 6.4 Make sure that during the contract period, no personnel other than the Contractor personnel shall conduct any repairs and/or installations, and or any other action to the equipment, except data backup and any other action done by the company’s technical manager and approved in advance by the Contractor. Any such attempt will lead to the loss of manufacturer warranty and any Contractor responsibility for the said equipment. 6.5 Enable and allow the Contractor to remotely connect to the system for remote diagnostics, software update and repair. 6.6 The company will pay the Contractor in accordance with the General provisions for payment immediately after completion of every quarter and upon presentation of the relevant service reports ,Job cards and Invoices and not later than 30 days from the date of issue of any invoice. 6.7 The Client shall ensure that his Agents operate the equipment in accordance with the instructions contained within the Operator's manual. 6.8 The Client shall neither make nor permit others to make any alterations to the system without first consulting with the Contractor . 6.9 The Client shall ensure that his Agent complies with the fault reporting procedures agreed with the Contractor.
Appears in 7 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
