The Person-Held. Record (PHR) The PHR, often referred to as the ‘person held record’, will give patients direct access to their records from organisations across BNSSG and contribute to their own records. This might not be the right approach for every patient, but those who use it will find that it helps them to engage with their care, becoming a key part of the team involved with their own treatment. The USA has a longer experience than the NHS with the use of PHRs. We will learn from their good practice examples and other GDEs. PHR promotes patient choice, and leads to a reduction in appointment cancellations, and a reduction in inconvenience to patients. Personal engagement means better compliance with drug therapies and exercise regimes. It means fewer missed appointments. By providing an easy platform for patients to message their carers, it reduces emergency attendances and unplanned admissions. It also contributes to patient satisfaction, and this in turn boosts staff morale.
